Poll: What have your experiences been like?

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  1. Zarphor92's Avatar
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    Me and a couple of other Moderators have decided to create this thread to allow the discussion of customer service between forum users. The sole aim of the thread will be to help portray the quality of customer service our members have experienced and in turn, to give newcomers to the Sony Ericsson brand a rough idea of the customer service they can expect to recieve.


    See More: Sony Ericsson Customer Service - your experiences.....
    Last edited by Zarphor92; 05-14-2009 at 04:22 PM.
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  2. #2
    tavenger5
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    Re: Sony Ericsson Customer Service - your experiences.....

    After doing some searching, these people seemed to have some comments about SE's customer service...

    Consumerist Kit: Reach Sony Ericsson Executive Customer Service
    John

    Please click LIKE to show if a post is helpful or not!



  3. #3
    gibsonhat
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    Re: Sony Ericsson Customer Service - your experiences.....

    I think all round Sony Ericssons are very good and their customer service is also very helpful.



  4. #4
    yoshemoshe
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    Re: Sony Ericsson Customer Service - your experiences.....

    Sony Ericsson has switched to a new call centre and the service level is amazing, granted I have only used it three times but no rude agents and they know their &**^. Overall a positive expirence.
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  5. #5
    origamipanda
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    Re: Sony Ericsson Customer Service - your experiences.....

    For me, they were very helpful and I found no problems



  6. #6
    changtaiwaner
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    Re: Sony Ericsson Customer Service - your experiences.....

    I've only actually had to call them once, but it was a pleasant experience.
    I just needed to get them to set up my unlocked Sony Ericsson phone with Rogers Wireless so I can use the mobile browsing and etc)

    Although both parties didn't seem to know too much of what they're talking about, as they were sending me back and forth but the agents I came across were all very nice and patient.
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  7. #7
    jemy
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    Re: Sony Ericsson Customer Service - your experiences.....

    Me too. i will rate them 8 (highest is 10).



  8. #8
    exoexo
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    Re: Sony Ericsson Customer Service - your experiences.....

    very good



  9. #9
    bigsam
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    My experience was pretty good.

    Hey couple of days ago I had some problems with my SE K850i, the flash was not working, I took it to my nearest customer care location, they were really helpful. I'll say that, Sony Ericsson's customer care is actually on of the best in this world. I really enjoyed talking to the rep in Sony Ericsson.

    They asked me to leave the phone over there because they needed to send it to their technical section, they promised me that it would be fixed with in 7 Business days.

    I went back after 7 Days and took my phone, everything was completely fine with the phone after I got it back, I was really happy because at that time I really loved the K850i.



  10. #10
    spiders
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    Re: My experience was pretty good.

    Do you think sony Ericsson has enough service centers?



  11. #11
    Lazrus
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    Re: Sony Ericsson Customer Service - your experiences.....

    My bbc news rss reader got deleted.pls how do i get it babk
    Opera/9.60 (J2ME/MIDP; Opera Mini/4.2.13337/504; U; en) Presto/2.2.0



  12. #12
    bigsam
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    Re: My experience was pretty good.

    Quote Originally Posted by spiders View Post
    Do you think sony Ericsson has enough service centers?
    If you are trying to reach SE for technical support in North America, call them at 1-800-ERICSSON (1-800-374-2776). Hours are:

    Monday - Sunday 8:00am - 9:00pm EST

    Sony Ericsson doesn't maintain localized service points here like they do in other regions. If you need service on your phone, you'll have to send it to their facility in Minnesota. To obtain an Return Merchandise Authorization (RMA) number, call them at 1-651-229-5862. Hours are:

    Monday - Friday 7:00am - 8:00pm CST

    One suggestion, before you send your phone in keep back up of any personal data.
    camstuf likes this.



  13. #13
    luvgames
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    Re: Sony Ericsson Customer Service - your experiences.....

    i like sony ericsson customer service. i had a problem with my p910i and when i called them they were very helpful



  14. #14
    Magno88
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    Re: Sony Ericsson Customer Service - your experiences.....

    Overall it is an excellent phone. Unfortunately my previous one died, but my new second one is great!



  15. #15
    MurattiG
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    Re: Sony Ericsson Customer Service - your experiences.....

    damn, i still use SE k750! very useful and versatile phone, i upgraded a lot of things etc,and i even create the drafts for my beats using the program "Vibe" so i can export them as a midi file, then go to the studio and drop it on the sequencer and i have 60% of the job done. it's great, especially when u ain't got time to be in the studio all the time, or u can't take a laptop with u, very useful phone, i would rate it as 10/10.

    oh and by the way, i forgot to mention that i have never experienced serious technical problems with my SE phones.
    Last edited by MurattiG; 10-10-2009 at 06:30 PM. Reason: Auto-merged Double post



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