Sprint e care VS Customer solutions at *2

Hi
I am just curious when you call *2 or e mail Sprint E care are you reaching the same group of agents? Are they all CSR's ?
I have been able to resolve my issues quicker with e care and I have found the e care area takes the time to work with you and the agents at *2 don't seem to want to spend time when you have an issue that needs to be resolved

Thanks

montana

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› See More: Sprint e care VS Customer solutions at *2

i've had bad luck with both. *2 cant seem to understand english. ecare never has the right information and is easily confused by even the most basic questions.

Hi Thanks for the reply. I don't even call *2 anymore because the Customer service is pretty bad. it is a waste of time to call

last timei I called *2 somebody deleted my phone number by mistake and it took almost 2 weeks to get it back

I was offered some credits for the inconvenience and it took almost 3 months to get them to post the credits. A supervisor offered me 2 free months of unlimited SMS but neglected to tell me he was adding that $10 per line to my account after the 2 free months and also extended my contract for 2 more years without discussing this with me. it took me a few weeks to get this resolved too

I have had better luck with e care however you are right it takes a couple of e mails to make them understand what you are writing about

Montana

Cust solutions suck, the reps are better. and in order to avoid the reps who cant speak english, call before midnight. the cust solutions actually contact the reps to have your issue resolved. especialy if its something with you internet, readylink, picture mail... it seems for me everytime i say i have a vision error they tranfer me to another rep.