Sprint's Big Lie. My Contract Problems. (All Sprint users should read this!)

Sprint changed the details of my plan to resolve an issue I had with them breaking their end of my contract!!! My plan details used to say "With an America plan, roaming calls are treated like normal voice calls and you will not incur any additional charges." Sound familiar? Go back to your plan details and try to find that same line again, it's been DELETED.

This was probably the ONLY reason I chose Sprint over other carriers, because I wanted to put my dad on my plan and he travels a lot, therefore he goes in and out of roaming all the time. Well, a few months ago I started noticing a huge discrepancy in how many nights & weekends minutes my statement said we were using, and also my mobile-to-mobile minutes. Basically, my statement said we were using a lot of daytime minutes and I sat down to add them up manually, only to find a difference of several hundred minutes.

I called Sprint and explained it to them. They apologized and credited my bill for the difference, which was somewhere around $40. They also said they would look into it and try to fix the problem. A month or two later, I had the same problem and called in again but this time I was told that in order to process my credit, it had to go through billing first. Okay, I waited and waited and no credit showed up on my bill, so I called. They told me that all the minutes had been calculated correctly and no credit would be given.

Now I am being told that when one of the phones in my plan is roaming, I will be paying the daytime rate for those minutes used, and also paying the daytime rate to call other phones in my plan. Remember "With an America plan, roaming calls are treated like normal voice calls and you will not incur any additional charges"? I am furious with Sprint right now! I feel like I should be let out of the contract because they broke their end of the bargain!

Correct me if I'm wrong, but when someone signs a contract, both parties are supposed to be bound by the terms of the agreement. If Sprint thinks they can just go changing little details like this any time it suits their needs, they are going to be screwing a lot of people out of a lot of money and I want everyone who reads this thread to think twice about Sprint.

Sprint Fair & Flexible plans are in my opinion not fair OR flexible. I have moderated the Sprint forum here for the past 7 months, and stuck up for Sprint a lot of times when people came along to complain about their problems. Now, I am ready to apologize to everyone who ever complained about Sprint in these forums because I'm starting to feel the same way about them. Big corporations seem to think they can push individual customers around and nobody will ever find out about it. I'm here to tell Sprint we're sick and tired of it.

This site is heavily indexed by search engines, and my complaint is sure to start turning up in google results soon when people search for Sprint information or Sprint complaints. I gave Sprint plenty of chances to make things right with their end of the bargain, and they chose to change the details of their entire America plan to keep more money in their pockets.

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› See More: Sprint's Big Lie. My Contract Problems. (All Sprint users should read this!)

Like they need more money anyways. That is like Bill Gates trying to double his money. For what?? I don't know.

Anyways, when you sign a contract, you are not the only one agreeing to something. I have seen something before saying, if Sprint changes anything you can get out of your contract without an ETF. I would seriously keep calling until you get a higher up person to get something for free plus get back what you have already lost. I see it like this, when you are a victim with a big company like this, they are pretty much at your mercy. They can't do this and expect no one to say anything about it and just deal with it.

Definitely get OUT of the contract!!!!

Like they need more money anyways. That is like Bill Gates trying to double his money. For what?? I don't know.

Well, that's the basis of the Capitalist economy, a big difference between Capitalism and Communisim is the freedom to make a profit. Anyway... to stay on topic...

That's not right. They shouldn't be breaking their end of the contract. You have to keep your end or you get fined by them. That's worse than T-Mobile cancling people's plans for "overusing" free minutes.

I googled "normal voice calls" and found another Sprint user complaining about the same issue at phonedog.com. I'll be on the lookout for more complaints regarding this topic and if they are relevant, I'll post them here.

Originally Posted by Jay Xiong on phonedog.com

Pros: You can roam as long as you want without incuring a single penny of roaming charges.

Cons: Sprint makes you think their unlimited roaming plan is risk-free, but is it really? (more in the summary)

Summary: Sprint has a plan called the "American" Plan, in which it says that all roaming calls are treated like normal voice calls. If one does not read this carefully, one might think that one can be roaming during nights and weekends or during mobile-to-mobile calls and have nothing to worry about.

Now you might define a "normal voice call" as just a regular call to any friend or significant other using unlimited mobile-to-mobile or night & weekend minutes. I mean C'mon! A "NORMAL" call to us customers is a call where we try NOT to use our day-time minutes in fear of going over. Who intentionally goes over their day-time minutes? So when Sprint says all roaming calls are treated like "normal voice calls", we think we can make "our" own "normal" voice calls. This makes us think this roaming plan is a really good idea! WRONG!!! Sprint defines "normal" differently than we do. Sprint's "normal" calls are calls that use your day-time minutes. You see, it's the opposite here. If you call 5 minutes worth of roaming at 10:30pm, you WILL lose 5 minutes of your day-time minutes, because roaming calls are "treated like NORMAL voice calls". Sprint defines "NORMAL" differently from us.

It's true that Sprint will never charge its customers (who are on the American Plan) a single penny for roaming. The catch is this: If you ever use roaming minutes, they will all come off of your day-time minutes. Yep. That means even when you're using mobile-to-mobile or night & weekend minutes (which are supposed to be unlimited), you're still losing your day-time minutes one by one.

Let's say you have a 300 day-time minute plan with unlimited mobile-to-mobile minutes, and you decide to make a call to your girlfriend or boyfriend (who also has a mobile-to-mobile plan with Sprint). Sprint doesn't charge you for your mobile-to-mobile minutes. Now let's say that 10 minutes into that same call, you walk into an area not covered by Sprint and your phone switches to roaming mode. Let's assume this same call lasts for a rediculous 400 minutes. Well, every minute after the first 10 that you used was charged against your 300-anytime-minute plan (EVEN THOUGH YOU & THE PERSON YOU WERE TALKING TO HAD THE MOBILE-TO-MOBILE PLAN). This means that this phone call alone milked you dry of all your day-time minutes already, and you will now be charged for every single minute you use thereafter. No, DO NOT think you can still call anyone else with mobile-to-mobile minutes afterwards, because once you've gone over your minutes, your unlimited mobile-to-mobile minutes don't exist anymore (at least until the next billing cycle). That means you'll have to wait until your night & weekend minutes begin before you can make another call without losing your minutes.

Yep. Sprint makes you think their unlimited roaming plan is risk-free. No, they will never charge you money for using roaming, but you will lose as many day-time minutes as you use ro

The end of his summary was cut off, but I believe he was about to say "round the clock". Sprint, as you can see my thread has gotten 103 views in its first 22 hours of being posted. This will continue until you agree to let anyone out of their contract who was lured in by your deceptive practice of defining "normal voice calls" as "daytime minutes". LET ME OUT OF MY CONTRACT!

Thats pretty harsh, seems like a Bait an switch tactic to me.

The legality is in the fine print, if its says it would scoop minutes from your pooled day minutes all along, i dont know what you can do about it bro.
However if it doesnt say it will from the pool when roaming, they should be back peddling pretty damn fast imho.

Thank god for printed material, the internet an paperless print can be a hardship without proof.


Peace and good luck man

WR

Originally Posted by WarRaven

Thats pretty harsh, seems like a Bait an switch tactic to me.

The legality is in the fine print, if its says it would scoop minutes from your pooled day minutes all along, i dont know what you can do about it bro.
However if it doesnt say it will from the pool when roaming, they should be back peddling pretty damn fast imho.

Thank god for printed material, the internet an paperless print can be a hardship without proof.


Peace and good luck man

WR

I've been looking for my original documentation, I don't throw stuff like that away but my organizational skills leave something to be desired. What's really irking me now is they keep telling me different stories. The last supervisor I talked to (and the rudest one so far) swore up and down that I've done my math wrong and that the roaming N/W minutes begin and end at the same time as in-network minutes. That doesn't explain the 254 minute discrepancy I found in my last statement when I added up all the calls made after 6:01pm and on weekends (manually, line by line with a highlighter and calculator, 3 times I might add).

They keep telling me different things and that means at least one of them is a lie.

Originally Posted by Brad729

They keep telling me different things and that means at least one of them is a lie.

Sad how many times I get customers telling me how they get 2 or 3 different answers when they call into CS. Just shows you how clueless they can be, and will tell you anything just so that you would have to call back so someone else would have to deal with you.

If they say one thing, and then in fine print they contradict themselves, then isn't that somehow false advertising?? Brad, maybe you could sit down with a lawyer and see if you can figure out how to get things settled right. Is there a way you could talk to "The Man"?? If so, I would just try that and forget all the stoopervisors. If you do get the number for "The Man", please share it, I would also like to have a chat with him.

what needs to happen to a lot fo these big companies is a class action lawsuit even if it just amounts to a few dollars per person. It will show them that they can't go around treating people this way.

I too recently was switched from Nextel to Sprint Fair & Flexible plans,
and now I have an orange triangle icon when I am out of town.
I called S/N and they said the only way to roam with them is being near a US border.
My bill hasnt come out yet, but it better be ok.

Hi,

We have been in a similar problem with Sprint. We purchased a Fair and Flexible for Families with a Nationwide plan with 4 phones with ready link. Because we will be traveling we also purchased a broadband card for our laptop. My husband is a firefighter and they have a plan that we can get a discount for this.

Here is our story. We purchased our plan in July; since then we have been corresponding and calling customer service to try and resolve the several issues we have had with our plan. We were told at the store that :

1. We would get a $100 credit to help with our buyout of our current carrier. This has never happened.

2. Misrepresentation of the Nationwide plan. We were not informed that you will incur roaming fees while traveling. After traveling we found roaming charges and called CS and they said it is $15 a month to not incur roaming charges. We have been with 2 other carriers and have never had to pay roaming.

3. We have many dropped calls.

4. Broadband card is a great feature, but I have only been able to use at home and local area.

5. My husband is a firefighter and was told that we would receive a 21% discount, this was the main reason we changed carriers. It has been four months and it is just now taking affect. Oh and when we purchased the broadband card, they didn't tell us that the 21% does not apply to this.

6. We have had many, many billing issues and have contacted customers service several times. We have had one good experience with Sprint Customer Service, all the others have been rude and did not know about there service. One call lasted 45 min. and the last 30 min. we asked to talk to her supervisor many times. She kept putting us on hold, until we couldn't take it any more.

7. I have called the store where we purchased the plan and emailed them asking for a response from the manager. He has not even had the decency to call or email back.

8. We were not told that ready link is $5 per phone a month and that ready link only worked if you were on a Sprint tower, so we have areas withing 5 miles of our house that we are not able to use.

We feel like the store misrepresent their service and would like to cut our losses and get the heck out. We do not remember signing any contract, so would this be a way to get out without having to pay the $200 per phone (we have a total of 5 lines) Another $1000.

We need help. We have put a unreal amount of money into this plan and we are very unhappy. What is our recourse?

Thanks

thanx Brad

Originally Posted by camstuf

I too recently was switched from Nextel to Sprint Fair & Flexible plans,
and now I have an orange triangle icon when I am out of town.
I called S/N and they said the only way to roam with them is being near a US border.
My bill hasnt come out yet, but it better be ok.

well, my new bill looks ok, no overages or strange charges.
I will keep a close eye out

Originally Posted by Brad729

Sprint changed the details of my plan to resolve an issue I had with them breaking their end of my contract!!! My plan details used to say "With an America plan, roaming calls are treated like normal voice calls and you will not incur any additional charges." Sound familiar? Go back to your plan details and try to find that same line again, it's been DELETED.

This was probably the ONLY reason I chose Sprint over other carriers, because I wanted to put my dad on my plan and he travels a lot, therefore he goes in and out of roaming all the time. Well, a few months ago I started noticing a huge discrepancy in how many nights & weekends minutes my statement said we were using, and also my mobile-to-mobile minutes. Basically, my statement said we were using a lot of daytime minutes and I sat down to add them up manually, only to find a difference of several hundred minutes.

I called Sprint and explained it to them. They apologized and credited my bill for the difference, which was somewhere around $40. They also said they would look into it and try to fix the problem. A month or two later, I had the same problem and called in again but this time I was told that in order to process my credit, it had to go through billing first. Okay, I waited and waited and no credit showed up on my bill, so I called. They told me that all the minutes had been calculated correctly and no credit would be given.

Now I am being told that when one of the phones in my plan is roaming, I will be paying the daytime rate for those minutes used, and also paying the daytime rate to call other phones in my plan. Remember "With an America plan, roaming calls are treated like normal voice calls and you will not incur any additional charges"? I am furious with Sprint right now! I feel like I should be let out of the contract because they broke their end of the bargain!

Correct me if I'm wrong, but when someone signs a contract, both parties are supposed to be bound by the terms of the agreement. If Sprint thinks they can just go changing little details like this any time it suits their needs, they are going to be screwing a lot of people out of a lot of money and I want everyone who reads this thread to think twice about Sprint.

Sprint Fair & Flexible plans are in my opinion not fair OR flexible. I have moderated the Sprint forum here for the past 7 months, and stuck up for Sprint a lot of times when people came along to complain about their problems. Now, I am ready to apologize to everyone who ever complained about Sprint in these forums because I'm starting to feel the same way about them. Big corporations seem to think they can push individual customers around and nobody will ever find out about it. I'm here to tell Sprint we're sick and tired of it.

This site is heavily indexed by search engines, and my complaint is sure to start turning up in google results soon when people search for Sprint information or Sprint complaints. I gave Sprint plenty of chances to make things right with their end of the bargain, and they chose to change the details of their entire America plan to keep more money in their pockets.

Write to sprint via certified mail: Like many thousands of individuals that I have read about via the internet, I too have had my major headaches with Sprint PCS. World Headquarters phycial address:
Sprint World Headquarters, 6200 Sprint Parkway, Overland Park, Kansas 66251; Chairman of the board: Gary D. Forsee. Send certified mail to his attention at the World Headquarters. He probably won't reply, but at least you will have physical proof of Sprint's receipt of your communications if sent via certified mail. Good Luck