In store fiasco!!!

WARNING!!! This is long but hopefully informing and a bit amusing. It does have a point!

Recap:

I have my phone routinely serviced for the first time in one an a half years. I get it back 30 minutes later I find all my contacts (my life line) GONE!!!! I bring it back they try to reload my contacts from backup, NO LUCK!

Story continues:

Tech (turns out to be the tech supervisor) a very nice guy, very apologetic and tried to be helpful. I contain my anger and tell him no worries I will give my grief to customer service, were it belonged. He gives me a referb "comparable to what I had", I told him it's OK it's only going to be temporary (LOL I thought I could find a place on there web site to put in a complaint, NOPE!!! I call customer service (please Sprint get someone that is understandable) Customer service listens but informs me he can only help me with billing or upgrading my accounts. I ask to talk to someone higher up, he says yes, I hold, he comes back to say that no one there could help me with my problem, I ask tonight, he says no, this is not a deparment to make complaints and didn't know a number for me to call or anything, then he starts fading out sounding like a robot with marbles in his mouth (dang I was just about to ask his name) LOL like I could understand him before.

PAUSE:

OK, I go to make my first phone call with the referb the next day. The number 8 button doesn't work, WTF!!! It's Thanksgiving, I have nothing or nowhere to go!!! I am blowing up now!!

WHOOO, Friday yippy (I am not being sarcastic) I have faith in the company I've been with for 7 years, 2 late pays in all that time, 1 phone replaced (I have the insurance). But never any problems. On the way to the Sprint store the number 8 starts working, DAMN DAMN DAMN now I'm going to look like an idiot (LOL well I am)!!!

Anyway, I ask to talk to a manager. I have someone with me as a witness. This guy walks up and says my name (I'm sitting down at a table with 2 chairs open), I look up at him and say yes. He crosses his arms across his chest (bad sign, puts me on the defensive at the start but I keep my cool) (to go back to the first day for a moment, a woman, for her mother, was in there that had a phone that broke due to a pulsing power cord. She throws a fit and they give her everything under the sun; free activation, offered a bluetooth for her brand new upgraded phone but took a car charger instead (she was old LOL) and that was just what I overheard. she walked out of there with a bag full of goodies) I take a big breathe and start to explain. He says well what do you want me to do about it (with his arms still crossed, looking down at me). So I tell him what I saw happen the first day, he says that NEVER happened, he was the one that helped that woman, BIG LIE, it was a woman that was helping her. When I said it was not you it was that girl and I pointed at her, his face turned red and said WELLLLLL I know what that was all about and I never approved anything more than a referb for that woman, WHATEVER.... Luckily he finds another button on the referb I got was not working also, SHEEWWWWW!!! He goes and gets the tech supervisor (great guy, sits down "how was your Thanksgiving", what's wrong (like he didn't know) he sits with us as the BIG BAD store manager stands arms crossed. Tech man tells how "they" can help me. The only REAL option I have is to go phonless, for up to 2 weeks but not likely, for a referb that was comparable to the one I had. I wasn't going to go phonless for up to 2 weeks. I said your going to give me another loner till that one comes in right, answer no, they don't have a comparable one in store. We start going over other options when BIG BAD store manager jumps in and says and I quote "WE HAVE A CUSTOMER VALUE RATING. CUSTOMERS ARE TREATED ACCORDING TO THEIR VALUE RATING AND HE LOOKED UP MINE PRIOR TO APPROACHING ME". I guess the tech supervisor noticed me come in and gave the manager the heads up. I blew a gasket!!! I said well how am I rated? I was told that was confidential. I replied I can find out my credit score, why not my "CUSTOMER VALUE RATING"? It was just confidential (know I knew that something like this existed but nobody would ever say it out loud).

I ended up leaving the store with a referb (It was brand new out of box, the tech was pulling the stickers and stuff off it as he walked towards us) but I was left with a very bad taste in my mouth with the fact that they give and treat people according to their "VALUE RATING". I NEVER put down their tech department for losing my contacts. If they rate you, then you should be allowed to see your rating. Your rating shouldn't be based on how much you upgrade your phone, buy ringtones, basically the more money you spend the more value you are! I've been late twice, maybe three times, in 7 years with no problems and I'm valued less???

OK OK OK, I admit the one guy was nice and the other a piece of brown stuff. The brown stuff man might be the sweetest kindest person in the world (I think not by the way the tech man hinted around) and maybe he was having a bad day. All I can say is that it was kind of the brown stuff man to stay away as we finished up the last half hour or I would be in jail and not writing this. It wasn't my fault they lost my data (luckily I didn't have things that can't be replaced on it), gave me a broke referb, I did go in with a small attitude but I was really mad and held it in, for a long while anyway.

I don't like some of Sprints policies but I get a good signal, half the people I know have PCS and I didn't have any problems until now. I was thinking of changing but I bet as soon as you aren't new to a company they'll all treat you the same. I just needed to vent and inform you all of Sprints CUSTOMER VALUE RATING!!!!

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Yes, this is a very long post... so long I only skipped thru it.
Bottom line is you need to back up you phone on a regular basis.

Wow! And to think that Sprint usually tells you (when calling) to go to one of the stores for menial things-now I'd be too afraid of something like that happening to my phone!

(Goes to backup PIM info...)

I have always had problems with Sprint and Customer Service. I have been a member for 7 years never ask them for anything, as a matter of fact any issues I have with my phone or the serivce I just end up dealing with because dealing with the phone on my own is less stress than going into the store or dialing the *2, either way i end up angry and confused. My plan i sup in April, in which case I will finally rid myself of Sprint. Im sure other companies have their problems as well but I think its worth a shot!

I had some trouble with Sprint in the past but I never let it get to me until recently. They kept giving me refurbs that were absolute crap.