Mr. Hesey TEAR DOWN THESE WALLS since 5/2003

5/23/2003; That's the day my best friend signed me up for Sprint. I have since forgiven him- he just didn't know what he was doing. I have not once in the 60+ months I've had the displeasure of being a Sprint "cash cow", known by most businesses as a: customer- gotten a single correct billing invoice- swear to G-d! NOT ONE! One particular bill was only off by $3200.00- FOR ONE MONTH!!!! I'm in customer service and by every training class I've ever attended or TAUGHT- DE-ESCALATION and problem resolution is the key to long term customer retention! Lying, misleading fact-less statements, misbilling, talking down to a customer, NEVER EVER having a Supervisor call back from over 100 messages, swear no exaggeration!, hanging up on someone cause they said "Jesus Christ! this is what YOU call good customer service skills??", she said and I QUOTE- "I don't have to be cussed at..." & then hung up on me, . (GREAT skills training job with that CSR -Sprint!), disconnecting service while there is a dispute pending. Giving my personal account info to a guy that walked into the store and asked for it- including my SSN and street address- a year later when arrested he still had 2 years of my sprint bills on his computer and copies of my credit bureaus- all from a girl at the Sprint stores lack of proper skills training on how to protect a customers info, she never asked for an I.D. and spilled her guts- MY credit info that IS! OH, let us not forget this lil' jewel- "in August, we changed from Sprint to Nextel and as of that switch, we don't have to do anything like we did before!...", answered in response to a question about why everything with them has gotten worse since late summer '08?? Mr. Hesey- SHAME on you, just Shame. I think I'll file a complaint w//the FTC about his FALSE and misleading ads on TV- e.g.: "...write me..." ad- so I did- (3) three emails over 3 weeks- have gotten only 1 canned response and not from Dan himself, saying someone would look into the issues and get back to me- HEEEY DAN!- I'm WAIting.... Not that I expect any response, he has a very demonstrative lack of customer consideration skills, or in assuring that those under him are properly trained. What's that saying?, 'the course of the ship is only as good as the ruddership of the Captain...". That being noted- it's no small wonder Sprints burn rate (the rate by which they lose customers) totalled over 1.4 million in the LAST quarter alone and I believe 3 mill. in the last year! If we can't be heard with our voices- we can vote with our feet- and I suggest we not walk to ANY near service provider- I suggest we runnnn!!!!
I found out through a woman named Rey in their account billing Unresolvables' (after 3 weeks of "research") that for 2 years Sprint had been making what she called "minor" (yeah? well, $20.00 & as much as $50.00"+" ain't sooo minor to me...) mistakes on my 5 phones and that there over $900.00 in "credits" going to be applied to my next bill. WELL three months later- and still after over 30 hours on emails and the phone, I haven't been able to speak to Rey and have had to retell my story of mistreatment to 20+ "Supervisors" (cause I blow by CSR's) and guess what- NOW they are saying tough tiddly winks- you only have 90 days to apply for credit. And that they can't find "ANY records or notes" to that effect- even though I provided them- from my bills- the dates-times- call center locale- names of whom I spoke to and title provided by them- NOPE no records. I told them that in the real world- "minor" over billing is nothing more than stealing from a customer to "pad" their accounts. Today, I finally broke down and called Executive Services, told only PART of my tale of mistreatment and she felt it was too overwhelming to hear it ALL- so she would work on part of the issues and get back to me later today (it's 7:26 p.m.)- and again on Tuesday. Guess she joins the legions of peoples following Dan's lead of ignoring a plaintive ask for help from one of their customers. Maybe by Tuesday they'll have an epiphany of- IF not proper (that WOULD be asking for TOO MUCH to pray for). I'd settle for mediocre customer service skills....
One thing- I did find out- the CSR and Supervisor will lie to you and tell you they don't have to give you their I.D.. - station I.D. or verification of conversation- yet they can text and I have discovered they can EMAIL this verification info- whatever else you DO- GET VERIFICATION- otherwise it's like dealing with the Federal government- NO accountability and NO repercussions.
Some notes: VERIFY everything, check your bills to your contracts and match the $ and numbers- DON'T allow them to change your contract without your agreement- it's the "grandfather clause"- covers UR HINNY from them willie nillie taking away your protections, Tell them YOU are recording the conversation (@ least I can w/my Treo anyway) and that you'll use it for customer service and quality control. Don't talk to CSR's the moment they stop being helpful- I have had a hundred of them tell me I can't talk to a Supervisor- yet strangely enough I always do, to at least one! Hold them accountable- they sure don't mind tapping your account! OH yeah NEVER give them a debit/credit snatching chance- protect yourself.

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Wow,thats bad customer service, i feel for you, dont stop the fight.

you make me feel good cause misery likes company. they coudnt care less about their customers,give you attitude and cheat you.if not for my sero plan for 30 bucks a month including unlmtd text,picture mail,and internet i would have left them a while ago