1) download demo version of CDMA WORKSHOP from
http://www.cdma-ware.com (Not work on Windows Vista I tried it)
2) Install USB Phone driver on your computer if already installed go to next step
Sprint - Software Downloads - Select your device type
3) run CDMA WORKSHOP, settings at main screen on the right are as follows
(The phone must be connected to the computer but not as Mass Storage because never will assign the COM Port) The phone can't display Connected to Computer in the Phone display.
You need to go to Device Manager and verify COM Ports to know the correct COM Port assigned to the Phone because each computer assign different com ports. I will use com6 as example.
com settings (AT mode)
---------------
Port (com6)
Baud rate (38400)
com settings (DM mode)
---------------
Baud rate (115200)
4) you should now be able to hit <connect> if it was successful you'll see in status bar <connected to com6>
5) now click <read> after a moment all your info will come up on left panel, phone # etc
if not display the info change to another port and repeat step 4
6) click on security tab change the right panel setting to as follows
Passord(16 digits)
------------------
samsung (default)
7)now click send if done sucessfully you'll get a popup window saying (password successful, phone unlocked)
8)note the number under <SPC/USER LOCK> the one that flashed red, this is your MSL number( 6 digit) and is used to access the edit function under ##data# or ##3282# menus and every other hidden menu on your phone
Is very easy process and avoid call sprint customer services
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