1. #1
    sprint_suit
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    This is a bit of a rant post but i promise there is a great point at the end that youll want in on if you hate your Sprint service and want to do something about it. I have had (regretably) Sprint phone service since Jan of 2012. I am a very unsatisfied customer from the customer service that I recieve everytime I call to the (nonexsistant) cell service I have. When I signed on with Sprint I was with AT&T and had excellent reception. The selling point for me to switch to Sprint was the unlimited data. In my line of work and with a wife who is on her phone more than constantly we were running about $600 a month with AT&T. I knew someone who worked at Sprint and they, along with everyone else assured me that I was located in the best of the best coverage areas for Sprint. So we caved and switched. BIGGETS MISTAKE EVER!!! Three days after switching my wife was fed up with not being able to get on her obsession that is Pinterest.com and wanted to see about the service coverage. She called and was assured that we were covered and maybe it was her phone and she shoiuld go to the store and switch the phone. Keep in mind, we paid $450 for new iPhones when we set up and that was after trading in our AT&T iPhones. When we went to trade we were told that she would have to pay another $200 to get a new phone. Not gonna happen so we just went home unsatisfied. Long story short and many calls and months later we come to the month of July. We notice that text are not coming through, calls are not connecting that are very important, data use is spotty at best unless we drive 20 miles to town. Completely fed up we decide to take action and go to the top. Our account gets turned over to pepole that are the only ones we are "allowed" to speak with about our issues and then these people are never in their offices and do not answer their phones or return numerous messages. Out of probably 50 people we get one on the phone willing to help and she isnt even an account person but an iPhone technical support person. If not for her we would have not gotten as far as we did. This woman investigates for us and discovers that (wait for it!) we are not in the coverage area as all the others have sworn we were!!! Amazing. Not really though. We knew this already because the phones dont work. She tells us that when you first look at the coverage map yes we are but then you must ZOOM IN! to our address and turns out not only are we 10 miles out of our area, the tower that is closest to us is down. So we want out of our contract. Thats a no go unless we pay $1000s of dollars to Sprint for ending contract early AND they want these phones I paid all that money and sold my others to get back. HAHAHA! Good luck Sprint. So to end my rant with my point I am starting a class action lawsuit against Sprint Nextel PCS and the CEO Dan Hesse. This is for wages I have lost for not being able to use the phone I was told would work fine, the amount of money that I have paid to Sprint for a service that is not received, the shotty customer service that I have received (I didnt even mention these people calling the police to my house for talking about a shotgun to my wife when they picked up and I WASNOT even the one on the phone!!) and anything else I can! So if any one wants to get on board with me and is so fed up with Sprint please join me in taking action and not standing by letting these people take advantage of you and your money. I have an email set up for a petition at sprint_suit at aol dot com that you can email all your info and any complaints you would like noted in this lawsuit. Its going to happen because I am tired of these big companies thinking they can take advantage of the hard working people out there who deserve a service that they pay for.


    See More: Anyone unhappy with your Sprint Service read this!




  2. #2
    fordo66
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    Re: Anyone unhappy with your Sprint Service read this!

    Hi There, Although I agree with your complaint about the coverage I have always had pretty good costomer support. As a matter of fact, I found out that if you are in a weak service area sprint will give you at no cost an airwave signal booster. I live in Surprise AZ. outside the Phoenix area and decided to drop my land line. Oops,, should have made sure I had a good signal first! I called sprint with my problem and 3 days latter I had my airwave.If you are having issues in your home with reception I would ask them about this option. As for the rest of your complaint it has been my experience that when switching from service to service, all companies have their pro's and conn's. I do have something else to add to the list though. Why does sprint offer 4G phones when their 4G service is so far lagging behind their compeditors that it just doesn't make since to pay for a phone from them that offers the application?



  3. #3
    avenue
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    Re: Anyone unhappy with your Sprint Service read this!

    You can try emailing [email protected] to see if they can resolve your issue. They usually have the ability to do more in situations such as this.



  4. #4
    Operator
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    Re: Anyone unhappy with your Sprint Service read this!

    They also charge you for service you don't ask for I traded in my push to talk phone and cancelled my direct connect only to find out that they are still charging me and said it's my fault for using paperless bill and automatically payments why would anyone with common sense say something like that if you do not have a push to talk Nextel and trade it in for a different phone HTC then why in hell would they think I should continue to pay for direct connect service and then the nerve to blame me when they can check my records that prove I have not used direct connect Sprint sucks this is short of the many bad social media complaint that will follow



  5. #5
    01DIXIE
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    Re: Anyone unhappy with your Sprint Service read this!

    Hello there, I just read your comment about Sprint & I am happy to see that more people are letting others know about their TERRIBLE experience with these cell companys. NOT JUST US! Great for you for speaking out! THANK YOU....01DIXIE..........................................PLEASE READ MINE, Have a great weekend....



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