1. #1
    Kalico
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    I think sometimes we forget that t-mobile is still a relatively new company compared to the other service providers out there..Verizon wasn't exactly the best when they first came out either but the service got better as they built more towers and better foundation....give t-mobile some time and their service will eventually get better...they get complaints all the time about service so common sense would tell them to make it better...the last thing they want to do is lose customers...they still have the best plans hands down....even with Nextel's "free incoming" (what are you gonna do...wait for people to call you all the time?) and the 3-day weekend thing is genius.....damn...maybe I should look into becoming a t-mobile spokesman........well maybe not....i'd much rather look at Catherine Zeta-Jones


    See More: T-mobile complaints




  2. #2
    narae7703
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    tmobile has great family packages but sometimes the reception is kinda bad... but overall i would say it's the best. but some of my friends think that at&t has better coverage and service



  3. #3
    Broken_Halo
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    Yeah, the reception gets really crappy, especially inside of buildings. Maybe it's just my phone though...
    ~Broken Halo~



  4. #4
    genera2n
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    i get great service everywhere in my area except school and i think t-mobile is the best service provider



  5. #5
    Rax
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    T-Mobile has been around for quite a number of years in the UK, but at first it was called "One2One". When they changed to "T-Mobile" they went international.

    They've always been my provider, and I've never had any problems with them. As Kalico said, they're still finding their feet in the international market. Things should start to get better soon



  6. #6
    muwap
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    T-Mobile has also been around the US quite a while, initially called "VoiceStream". They went around a bought a number of smaller outfits (OmniPoint, Powertel, etc), then integrated them and called them VoiceStream. Eventually they realized that global branding would be an advantage and changed their name to T-Mobile in the US.

    Customer service is THE BEST BAR NONE in the industry. I had a number of providers over the years (PrimeCo, GTE, CellularOne, Sprint, AT&T, Nextel, etc) and I have never had a better CS experience.

    As for reception, your mileage may vary. In Chicago and the suburbs, I usually have good coverage, including 3-4 bars in my basement. In-building coverage is generally weaker for higher frequencies, so T-Mo's 1900 band is at a disadvantage compared with 800 AMPS and 850 GSM, even 1800 GSM and IDEN bands. That said, I have never not had service when I needed it, except maybe when following the wife around the mall shopping for baby clothes



  7. #7
    Rax
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    In the UK, reception is very rarely a problem, with any network. We're such a small country in comparison the the US that everywhere has pretty much equal coverage.



  8. #8
    john151
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    I cant say T-mobile's Customer Service is the best, as I have had some big issues with them in the past. However, I can say that on the average, they do have some good reps, that tend to make up for the lack of some of the other idiots they have.



  9. #9
    muwap
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    I've had a number of different cellular providers over the past 8 years, and so far, T-Mo takes the cake for customer service. Hold-times are low, and while they may not always be able to help you, they sure try hard and throw credits at you when things don't go quite as hoped.

    Example: T-Zones (internet) service didn't work one night. I call them, they say they're working on it and offer a $5 credit, which I gladly accept.

    On the other hand, when Nextel started charging a deliberate $1.25/month "additional fee" some two years ago, they wouldn't budge on it. I saw it as a change in terms, they didn't. Needless to say, I didn't renew my contract.



  10. #10
    JHP7894
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    While a lot of the time I forget too that Sprint phones work just about everywhere while my T-Mobile phone has trouble finding a signal, I have to realize that at this point, T-Mobile is structured for general purpose. T-Mobile phones work where most people need them. What more do you need? Lower prices? Well they have the best, especially with their unlimited Internet plans. They have one of, if not the best price for Unlimited Internet!

    T-Mobile is the best...



  11. #11
    rich.G.
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    chillll i think tmobile is horrible i left nextel to go to tmobile cause of that stupid sidekick which i could barely hear people when i was using the phone and also kept breaking now im back with nextel and couldnt be happier



  12. #12
    muwap
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    Hmm... I have T-Mobile service for my personal cell-phones and Nextel for my work-phone. Not a single day goes by without a dropped call on Nextel (usually "Try Again 26" or some other cryptic message). This happens on Nextel -> Nextel calls with full signal on both ends, while both phones are stationary.

    I've had T-Mo service since 12/2002, and have never experienced a dropped call while stationary. Sure, when driving you may hit a weak spot and lose a call, but that's the same everywhere.

    The Sidekick is known to be a problematic phone and shouldn't be indicative of T-Mo's service in general.



  13. #13
    babieut
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    I have t-mobile their service is excellent great price lots of minutes too



  14. #14
    ryancguy
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    They blocked getting pics from my phone through easygprs and a cable . . . i had to pay them to e-mail them to myself. They dont make games for my phone and barely have any ringtones. Connections are bad a lot and #MIN# is usually a day behind my minutes usage . . . Catherine is hot
    -Ryan



  15. #15
    UnFaZeD
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    ive never had any problem with t-mobile, i always have between 80 and 100% connection and the prices are excellent and i dont get charged for browsin the web on my phone.....



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