1. #1
    pwacker
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    When travelling internationally, T-Mobile charges you one roaming minute ($1.99+ depending on the country) if someone calls you AND one additional roaming minute if someone leaves you a voicemail. Has anyone been successful at disputing these charges?

    The reason given by T-mobile for these charges is the following (I'm pasting part of T-Mobile's customer service email):

    "When the phone is on and the call goes to Voice Mail it still is considered a call because the phone is roaming to a tower to receive the call even though it went to the Voice Mail. We do apologize for any inconvenience that this issue may have caused you. "

    OUTRAGEOUS!



    See More: t-mobile charges for phone ringing!




  2. #2
    EyCE
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    It sort of makes sense, tho. otherwise everyone could just leave eachother voicemails when in different countrys



  3. #3
    Griffzan
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    This only applies if your phone is on, if your phone is off nothing can be charged because there is no way to track where your at or if youve checked your vm. (I only know this from looking at my bill)



  4. #4
    hippysmurf42
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    This is true, if your phone is off, the call never has to leave the USA, and Tmobile will not charge you unless the roaming partner your on send them a bill saying we transferred this call at this time to this phone. So, keep your phone off and you won't get charged for VM deposites.



  5. #5
    vgguru
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    Ah, I see.

    Don't they also charge to do a ring request when you call someone, regardless of whether or not the other guy picks up?



  6. #6
    4eyes
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    Quote Originally Posted by pwacker
    When travelling internationally, T-Mobile charges you one roaming minute ($1.99+ depending on the country) if someone calls you AND one additional roaming minute if someone leaves you a voicemail. Has anyone been successful at disputing these charges?

    The reason given by T-mobile for these charges is the following (I'm pasting part of T-Mobile's customer service email):

    "When the phone is on and the call goes to Voice Mail it still is considered a call because the phone is roaming to a tower to receive the call even though it went to the Voice Mail. We do apologize for any inconvenience that this issue may have caused you. "

    OUTRAGEOUS!




    As I inform customers if you do not want to be charged roaming why are you taking the phone with you, why is the phone on and you donít want to be charged for international roaming?

    T-Mobile didnít charge you the service provider in the country you had the phone on charged you, when you power on the handset even if you do not make a call if I called you, your phone in that country will connect to the nearest cell site to the handset that happens to be in this case an international cell site and you are charged according to that service provider, your handset does not display T-Mobile therefore it is that carrier that is charging you

    Again if you do not want to be charged international roaming do not turn the handset on or better yet leave it at home
    D



  7. #7
    darkangel436
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    wow...that is outragious



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