Losted My T-Mobile Phone.

Originally Posted by RRODRIG30

You can only get insurance within the FIRST 14 days of buying a BRAND NEW phone directly from T-Mobile or an authorized agent.

You cannot purchase insurance for any phone bought on ebay. There is just no way to prove to T-Mobile the condition of the phone, even if it is listed as brand new.

This is true... thanks for making that point about getting insurance on a new phone, vs used/refurbished or from a non authorized agent or T-Mobile.

The suggestion for getting phones or pdas, covered under renters or homeowners insurance is for people that tend to buy from Ebay or don't like , or can't get carrier phone insurance due to waiting too long.

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I understand RRODRIG30,I'am just goinga have to hang on to this one.

I agree, good job, richie, i forgot to make that point clear!

I have one more question,can I buy sim cards online and if so will I be able to add my information to it?The reason I'am asking is cuz I was on ebay.com and I see sim cards on there.
Bruce

Originally Posted by bruuce

I have one more question,can I buy sim cards online and if so will I be able to add my information to it?The reason I'am asking is cuz I was on ebay.com and I see sim cards on there.
Bruce

Yes, but I wouldn't recommend it. Some sim cards could be used or defective and I don't think it is worth the risk. You can purchase one through CS if you'd like.

I have one more question,if you pay your phone bill at a T-Mobile store do they charge you a service fee,cuz they added $1.75 to my phone bill.?Thanks

Bruce

Losted?

Originally Posted by bruuce

I have one more question,if you pay your phone bill at a T-Mobile store do they charge you a service fee,cuz they added $1.75 to my phone bill.?Thanks

Bruce

Well, if it is a T-Mobile owned store it should be free. There are some indirect/authorized dealers that may charge, but I don't think they are able to charge it to your bill. I would contact CS or go into the store you made your payment at and ask about it.

Originally Posted by bruuce

I have one more question,if you pay your phone bill at a T-Mobile store do they charge you a service fee,cuz they added $1.75 to my phone bill.?Thanks

Bruce

You can pay at any T-Mobile Corporate location. There is no charge for paying your bill. Click on the link in my signature to find T-Mobile Corporate owned locations.

$1.75??? Hmmmmm.... Sounds like a usage charge. Check your bill details (not the summary), and let us know if it was a charge for paying your bill please. To me it sounds like a call to directory assitance and a five text messages or 2 multimedia messages.

Thanks alot for all your help cseabourn & RRODRIG30,Here's what happened,my phone bill was due on 2/21 so I go to the T-Mobile Store that is closes to me,with my money in hand @ around 2:45 and I talk to the guy working inside,he said the computer was down and I had to come back at around 4:00,I didn't make it back that nite so I had my roomate pay my bill cuz I was goinga be working all day and I wasn't goinga be able to get there on the 22nd.He pays the bill but told me he had to pay an extra $1.75 so my roomate asked him if the extra charge was for being late,and the guy said "no",he said theres always an $1.75 service charge.I will be going back to the store tomorrow so I can find out what it was for.Once again thanks

No Problem! If you get a chance, tell us what exactly that service charge is for when you find out.

bruuse, are you a smartaccess customer?

Often times, Smartaccess customer's confuse 2 things when paying their bill.
1) Balance Due
2) Spending Limit Balance

It could very well be that your Balance Due was $50, and the Spending Limit Balance was $51.75. If that was the case, then only the $50 was due. The remaining $1.75 is part of the charges that you will see on your next billing statement. If you are not a smartaccess customer, then I gotta believe that it is not a corporate T-Mobile store.

If you are a smartaccess customer, please let us know and I'll explain to you in more detail about smartaccess.

Originally Posted by cseabourn

Yes, but I wouldn't recommend it. Some sim cards could be used or defective and I don't think it is worth the risk. You can purchase one through CS if you'd like.

If you want to get a SIM off ebay just buy from a seller that has lots of positive feeback, then no problem. You would only be risking $6. Or you can pay a huge markup at the retail store. Just an alternative.

I have another question..............if you call cs and have your phone turned off cuz you losted it.............do they charge you a fee for that?becuz i was just checking out my phone bill and it has a $200.00 ( pending) cancellation fee on there,so i send cs a email asking about it.I have another phone right now and I'am back on,with T-Mobile.Thanks

Originally Posted by bruuce

I have another question..............if you call cs and have your phone turned off cuz you losted it.............do they charge you a fee for that?becuz i was just checking out my phone bill and it has a $200.00 ( pending) cancellation fee on there,so i send cs a email asking about it.I have another phone right now and I'am back on,with T-Mobile.Thanks

They give 30 days to purchase another phone and turn your service back on. The only reason they should charge the ETF is if you take longer than 30 days or you asked them to cancel instead of suspend it.