ATTN: High Volume Callers, MUST READ!

T-Mobile has disappointed me in a big way after being with them for the last 2 yrs. I recieved a mail from them in July, telling me that I have "abnormal high call volume" and this may interfere with their so-called peak hour performance. They said I have 35 days to call and choose from 4 other rate plans they have in mind or else my account will be terminated.

They can do that because August is my last month of the contract. They also told me that I have the right to cancel, as well as they do, and I also have the right to choose ANOTHER carrier! Wow.. to hear such statements basically means your carrier does NOT want you at all and wants to get rid of you ASAP.

Needless to say, as I suspected, the 4 rate I was offered were the worst ones you can imagine. NO nights of weekends, and no mobile-2-mobile! They said my current rate plan (600 mins get more) is no longer available to me, even though they are still offering it through their website.

So what was my "crime"? I averaged about 10k to 12k in minute usage per month. Most of them were to/from t-mobile numbers, and also I tend to be in conference a lot. When you bring in another friend in the same line for conference, you are charged double mins, which in this case didnt matter because of them were t-mob numbers, which is what spiked my usage.

I have come to know they sent the same exact letter to a friend of mine, who is also a high volume user, averaging about 18k minutes/month.

Amazing! They NEVER had a single complaint from me in 2 years, always paid my bill on time and this is how they get rid of me?! Because of me, they recieved at least 5 new accounts!! I persuaded many of my friends to switch to t-mobile because of their great rate plans and service.

I learned that t-mobile has oversold its network (meaning more subscribers than they can handle). So they are now focusing on accounts who use a lot and get rid of them. So beware. Their calls have also started to drop more often than before. In anycase, I didnt like the way they got rid of me. I feel insulted for being a loyal (and referring) customer. I was hoping that they probably want me to pay an extra $5 or something, which would still have been ok, since I do use the phone quite a lot. On average, I paid them almost $60 every single month.

This is how every business operates. You win some, you lose some. Those who are waiters/waitresses, does everyone tip you? No. Some do, some dont, and some tip too much! So it all balances out. But t-mobile does not look at it this way. This decision is VERY recent. More than likely, they decided on this in July, because my friend who also got the same letter, got it 2 months AFTER his contract expired, whereas mine was one month before expiration.

I needed to vent and say my goodbyes to t-mobile, and warn future customers, as well as those nearing expiration. T-mobile, if you are reading this, I am taking my friends with me too And guess what, one of them barely uses his cell!! HA HA....

If you cant stand the heat, GET OUT of the kitchen! Dont say it is UNLimited, when in reality it IS LIMITED!!

Wishing t-mobile happy bankruptcy

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› See More: ATTN: High Volume Callers, MUST READ!

Well, all of my clients (I'm a repossesser), know my cell phone number, and I am on the Get More Ultra plan ($60 per month), and I tend to closley meet / go over the minutes, as all my calls are on my cell phone (except for faxes). I can't believe t-mobile would do something like that... seems... odd...

Don't think it is only T-Mobile doing this...Cingular also. But they are not giving you an option of another plan...they are just politely asking you to leave Cingular as you are "costing them too much money" to be their customer....i work for Cingular and they just rolled out this amazing new idea. Basically anyone that uses alot of "free" (but what is free? we do pay them their asking price for the minute plans per month, so nothing is 'free" anyway) minutes like M2M & N&W they are sending letters and not allowing them to upgrade their phones. We reps at the store have to try to explain this BRILLIANT IDEA OF CINGULARS to our customers and try not to have them cuss us out.

T-mo girl I have to know just to ease my mind. Do you work in a Cingular store a satillite store (i.e. one that sells multiple phones/contracts) I ask this because it was t-mo that completly abandoned me after about 7 yrs, under some VERY shady circumstances, and I spoke with a rep that sounde quite alot like you, quoting the bad things about their company and saying averyone does it. Like making it sound like it's ok to do, what I'm really asking is it a complete line of bull or something thats drummed into your head at training? I'm not taking my agresion out on you it's a honest question looking for a honest answer.

Originally Posted by Griffzan

T-mo girl I have to know just to ease my mind. Do you work in a Cingular store a satillite store (i.e. one that sells multiple phones/contracts) I ask this because it was t-mo that completly abandoned me after about 7 yrs, under some VERY shady circumstances, and I spoke with a rep that sounde quite alot like you, quoting the bad things about their company and saying averyone does it. Like making it sound like it's ok to do, what I'm really asking is it a complete line of bull or something thats drummed into your head at training? I'm not taking my agresion out on you it's a honest question looking for a honest answer.

i work at a cingular dealer store and we are not trained at all by cingular employees, we are our own seperate company, we just only sell cingular products & service. and i'm sorry but i don't know exactly what you are asking me.... the way i understand this situation is that the users that use excessive nights & weekend minutes, m2m, long distance, and make most of their calls raoming on another network are costing cingular more money than other users who are rolling over thousands of minutes a month, so in cingulars eyes, it is best to let them go to a competitor than to keep them, which to me is a bunch of C-R-A-P. if a carrier advertises free m2m, unlim n&w, free long distance, free roaming then WHY are they mad when people use these features!??!?! that is how they attracted their customers in the 1st place, duh. I think this policy is BULL and totally unfair to the consumers. I am upset that they can even do this to people and it's more crappy that when customers call customer service to ask them to explain why cingular does not want their business anymore, customer service sends them to their local store where I get to face them in person and try to "explain" this frickin dumb [...] policy without sounding like a total [...] that Cingular has made me look like.

Mod Edit: Please do not try to bypass the language filter.

That's what I'm asking you. The original post was a complaint about t-mo and not cingular (let me scroll back to double check) yep. And what I get is you defending t-mo and scrutinizing cing, (wtf?) You DO work for cing right? And if both carriers do this (though I've only seen it from the t-mo end) woundn't it make a little sense to bash t-mo and praise cing, I understand you have t-mo as a provider and you have the right to defend them (though it does seem counter productive, working for cing and having t-mo service provider) no offence but what really makes you look like a {...} is the fact that you work for a company that you don't stand behind. The policy I understand, if someone is costing you money, you cut them off like a deseased arm (common sense) sorry digifalcon. But someone who works for a company and won't support them ??????? that just doesn't make sense, maybe I'm just someone who actually has a work ethic,

MOD EDIT:Griff, please watch your language. Also, cool it with the flaming.

ok well for one, if someone wants cingular i will sell it to them, its not like i praise t-mobile at my job. i have worked with cingular/cell one since 97 and I have seen first hand how things happen over there and I would not accept a job working for their company itself, but we are a small dealer store that pretty much does our own thing, we just sell cingular. I have worked for this small biz for years and I do stand behind our small biz and they way we do things. I choose to not have cingular, but i don't make a point of announcing it to everyone. I am working my way through school and this is how I choose to do it, it's not a matter of my work ethic. The reason why I am defending t-mobile is because the original poster may not know that t-mobile is not the only carrier that does this. And I do not think it's right whoever does it, I just wanted to make a point that if he switched to Cingular the exact thing may very well happen again to him.

T.Mob girl, thanks a lot for your input! I appreciate knowing that Cingular also play the same game. I was actually in a dilemma between choosing Cingular, Sprint, Verizon and US Cellular since I live in Chicago. I guess I can safely cross out Cingular... at least for the time being.

You know, the funny thing is.. they never complain when my daytime mins do not cross over. Even when they do, they are happy since they get to make more money per min. If these carriers start making this a habit, someone somewhere is going to get really mad and probably sue them. They are saving their necks, by sending letters near or after contract expiration, but they can still be "sueable" for deceptive marketing tactics. There is no fine print when you see them advertise "UNLIMITED this and UNLIMITED that". I am starting to hate that word because of t-mob.

Guess we'll have to wait till one of their bad-ass-lawyer clients gets a letter like that lol. Does Johnny Cochran have t-mob...hmmmm

digifalcon - if you are still considering carriers, imho I would consider Verizon or Us Cell... in our store most of the customers that port their numbers and switch to Cingular are from Nextel/Sprint. I do not see too many disgruntled customers from Verizon or US Cellular too often. I have never used either of these 2 carriers, but this is just what I see on a daily basis. Neither of these carriers use sim cards, so there would be no way of unlocking & keeping your same phone if you needed or wanted to. If keeping your old phone is not an issue, then you're all good. You may want to check their policy before signing an agreement on using alot of their 'FREE' minutes/services and see if this pushoff is something that all of the carriers do.... Anyway, good luck in your switchover!!

Sorry to say this, but T-Mobile cannot be sued for this. "Deceptive marketing" is not illegal. False advertisement is, but not deceptive marketing. In fact, everyone uses deceptive marketing...

Since T-Mobile honored their agreement with you until the end of your contract, they did everything they agreed to do. They don't have to continue offering you that service if it's not in the contract. Perhaps you should talk to that big time lawyer you mentioned to see if you have a case.