T-Mobile screwing with me

So 2 months ago, my text messaging wasn't getting through to ATT customers. I told T-Mobile about this, showed them in the store, and they didn't know what to do. Called ATT, they didn't know what to do either. After 2 weeks of troubleshooting, I finally had to change my number.

T-Mobile is still charging me full for the text messaging. Not only that, but they're pretending like it didn't happen, and acting like I'm lying about the situation.

Been hung up on, talked down to, treated like an idiot, I'm sick of their ****.

I had to change my goddamn phone number because of their incompetence.

I've been reading their T&C, but haven't been able to find anything pertaining to text messaging. I know that it's illegal in terms of business, to charge someone full for a broken product, but I can't prove it in their own little world, in their terms of conditions. I'd rather prove them wrong in their own world then bring the big bad BBB into it to put the pressure on them.

Can someone help me prove it so I can finally get back to using my cell?

Honestly if I don't get reimbursed I'm going to take them to court and just get my contract terminated. How can I be a part of a company that treats it's customers like ****, calls them liars, hires "managers" that hang up on their customers, and is incompetent in general? I don't trust them with my money.

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Originally Posted by Ellen

I understand your frustration with this situation. However, there is no way that anyone here can prove anything either way. I would suggest that you go to and type up a complaint. Planetfeedback will work with you in getting the best possible resolution to this situation for you.....

Is this all I can do?

Originally Posted by Ellen

No, you could also contact Tmobiles Executive Customer Service by visiting this link: (They have also been known to resolve the more difficult problems for T-Mobile customers).

Good luck, and please let us know how you make out with this situation.....

Ok, wrote to rdotson at tmobile dot com and robert dot dotson at tmobile dot com.

Something tells me it won't go through but who knows. I've been let down so much by the company. They have no problem taking thousands from me, but when I want 10 from them they hang up and call me names.

Are you kidding me?

Originally Posted by Ellen

As far as a customer service rep. hanging up on you is concerned, you should always get their name a Rep. ID number when speaking with them. this way when something like this comes up, you can report the person for being unprofessional. I have done this myself in the past, and it does work.

ya, it was frustrating, i was talking with this one guy for 15 minutes, he was trying to get me not to talk to his manager saying "oh she's gonna say the same thing i say" i said ok, can you connect me to her anyway? he connects me to her, she starts talking to me, doesn't let me get a word in edgewise, then hangs up on me. i guess she had more important callers i.e. people willing to throw away money.

Ok, just checked my balance, it seems they are charging me for the month (this one) that my account is suspended.

So, in addition to my $204 bill from the past 2 months, it has jumped to over $300 in this past month, even though my account is suspended, and I can't use their service.

Can they do this? I'm not paying for a month that my account is suspended. Are they high? What world are they living in?

At this point I am considering just not paying anything anymore, letting the BBB take over (if they can do anything) and just getting every entry that says I was ever a subscriber erased from their databases. This is getting laughable now, and there is no way in hell I'm giving them $100 for a month that my service doesn't work.

Really though, are they high? I really don't understand how they do business, the way I was taught business, like in SCHOOL, was just about the opposite of how they do business.

I just don't understand what planet they're living on.

oh yah, and the emails to robert dotson all failed.

the only thing i'm worried about at this point is this affecting my credit rating. i don't even think they should be allowed to affect my credit rating considering how they work.

they're just on such a lower level than anything serious...

And all the replies on PlanetFeedback.com are written by cell phone site trolls who have obviously been raped themselves by cell phone companies and somehow have the gall to defend CHARGING FULL FOR A BROKEN SERVICE.

this is seriously the most frustrating problem i've ever encountered. i know i shouldn't care, but what bothers me most is how some people are BRAINWASHED into thinking that it's ok to get taken advantage of.

I guess they like it.

Cell phones are supposed to be 'cool' and it's OK if the idiots of the world are tricked into believing that they should pay whatever the cell companies charge.

I can not believe the ignorance of some people. It's just ridiculous. Saying I have a ****ing attitude when I'm the one who's getting taken advantage of.

Talk about missing the forest for the trees.



I don't have one red cent to give to a company that tricks me into paying for their "service."

Would you give a dollar to a random guy on the street because he says if you do you'll be awesome?

Cause that's what it seems like to me, even if you don't get anything for your dollar.

got a letter from the bbb today in the mail.

filed another complaint with them online.

i'm curious though, how are they supposed to get in touch with me if i don't have a phone?

Have you tried calling back lately?

I had the same problem with the customer service rep and demanded to speak to a manager. When I got on the phone to a manager he was in no way helpful with anything, even reprimanding the cust. rep.

So I called back 2 weeks later, gave the rep ID and had everything taken care of with a $100 cash gift card.

Its probably worth it if you call back. Even if you don't have the rep ID # just tell them if you're going through this much trouble that you're going to leave. They'll send you to retention and fix your problem and give you compensation (maybe even a free month!) for your time.

Let me know if it works!

I am with alltel because T-Mobile lacks toers where I live but when I had T-Mobile there customer serverce was excellent. Way better then Alltel

I personally love T-Mobile. And they're customer service and where I am i get full coverage. Over seas they are PHEONOMINAL on service.

Like I said. Just call them back. If you don't get a good response from them then switch services.

Sorry to hear about your trouble though... that REALLY sucks!!

Originally Posted by Crystall09

Have you tried calling back lately?

I had the same problem with the customer service rep and demanded to speak to a manager. When I got on the phone to a manager he was in no way helpful with anything, even reprimanding the cust. rep.

So I called back 2 weeks later, gave the rep ID and had everything taken care of with a $100 cash gift card.

Its probably worth it if you call back. Even if you don't have the rep ID # just tell them if you're going through this much trouble that you're going to leave. They'll send you to retention and fix your problem and give you compensation (maybe even a free month!) for your time.

Let me know if it works!

I'll try calling back, it's just almost impossible in my situation, not having a phone. I have to make up all these stories when I call since they won't let me access my account since it's suspended, and by the time I get to someone they pretty much just read what's on the computer screen, and if I disagree they hang up.

I'll try again though, but my story is getting so long that it's really hard to remember it all. Cause now I have this month they're charging me for when my account is suspended.

I just don't know how to explain this to them anymore.

I'd call, and say what? I want my $15 back from 3 months ago when text messaging wasn't working even though your computer says it was, so you're going to have to take my word AND I want $100 back from this month that you're charging me when my account was suspended, and I want some sort of credit back for all the time I've wasted with you guys arguing when I've been right and you've just been reading results off a computer screen? And I want credit for the multiple phone number changes you've made, a HUGE inconvenience to me, when you didn't know how to solve the problem? So that's like $300 in credit I'm entitled to? I really don't know how to go about getting that much back other than going through a higher service like the BBB.

I KNOW I'm entitled to AT LEAST that much, considering all the time I've wasted with a problem that's been on their end the entire time. I've seriously spent 20+ hours on a problem that wasn't my fault, and I make $25 an hour, so those 20+ hours could've been spent making $500, so that's $800 now?

That's why I just want out of my contract, out of everything, because at this point, their mistake with me has cost us $800, and I can't be with a company who is this stupid.

Originally Posted by Ellen

What about email?

But do people really take care of big money things through email? Would I get a real person from the BBB talking to me?

Originally Posted by osonofaguno

I'll try calling back, it's just almost impossible in my situation, not having a phone. I have to make up all these stories when I call since they won't let me access my account since it's suspended, and by the time I get to someone they pretty much just read what's on the computer screen, and if I disagree they hang up.

I'll try again though, but my story is getting so long that it's really hard to remember it all. Cause now I have this month they're charging me for when my account is suspended.

I just don't know how to explain this to them anymore.

I'd call, and say what? I want my $15 back from 3 months ago when text messaging wasn't working even though your computer says it was, so you're going to have to take my word AND I want $100 back from this month that you're charging me when my account was suspended, and I want some sort of credit back for all the time I've wasted with you guys arguing when I've been right and you've just been reading results off a computer screen? And I want credit for the multiple phone number changes you've made, a HUGE inconvenience to me, when you didn't know how to solve the problem? So that's like $300 in credit I'm entitled to? I really don't know how to go about getting that much back other than going through a higher service like the BBB.

I KNOW I'm entitled to AT LEAST that much, considering all the time I've wasted with a problem that's been on their end the entire time. I've seriously spent 20+ hours on a problem that wasn't my fault, and I make $25 an hour, so those 20+ hours could've been spent making $500, so that's $800 now?

That's why I just want out of my contract, out of everything, because at this point, their mistake with me has cost us $800, and I can't be with a company who is this stupid.

Well yeah tell them that. And then when they give you the credit tell them at the last minute that you're leaving the company. If you've gone through that much then you're right you don't want to stay with a company that is going to cause that much trouble for you its just not worth your time nor your money.If you tell them that you're swithching providers and that you've been posting blogs or feeds on the internet AFTER you get the compensation well not only did they loose a customer but they lost that money they tried to give back to you and well... You'll piss off someone and make someone else's day hell lol that should give you some satisfaction. It would for me at least LOL! Ok so even if you don't act like an ******* on the phone and tell them at the last minute that you're leaving do one or the other then; either take the compensation and run with it or switch providers.




Like I said if it were me then I would be an ******* lol

If that doesn't help you get compensation then I hope that helps you at least feel better
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Originally Posted by Ellen

I have only dealt with the BBB one time for one of my family members that was double charged for a gym membership. Everything was done via email, even though a phone number was provided for them to use. Within a two week period, the money was returned in the form of a check, and I did receive a confirmation email that the situation had been resolved, and the case was closed. Your case however is different, so I couldn't say what the best way to handle it would be......I really hope that this does get resolved for you shortly.......

I have dealt with the BBB before with a cell phone company (won't mention which one but its like... The biggest provider in the cell phone world) and believe me it took so long and I could have got the same thing resolved going directly through the customer service because their are SO many bi laws in the contract and different ways the cell company can get their way. When you really read the contract you can see that the cell company really has us by the *** (****) you could try the BBB but I wouldn't recommend it.
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