Very Upset with Tmobile Customer Care

im fed up of autimated service im leaving end of he month had it

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I know how you feel having a phone that you can not use for I have one. I have the pay as you go for the past 8 years with T-Mobile and had no trouble. That is until now. There seem to be some type of problem with my phone and this company is not allowing for munites to be added.
They sent me an email and told me to call there 1-888 number an talk with one of there CCR for verification of the account. I did this only to have them place me on hold and remove all the minutes I had left. Then my phone turned off. So I did some checking into why this happen and it seems that someone else has my phone number. How they got it don't know and that is the reason I think I am not allow to use a phone I had for 8 years.
I tryed to find out if I could send them an email but could not find anything. And to call them on this phone it will not allow for the call to go through.
After looking all over the web I did find an email address for this company but it was dated 2008 so I tryed it and got a reply from tmoble.
First they need first and last name, then they said they had no one with this number . So I told them I could use this number to get into my account and said it was a pay as you go phone . Still nothing then I told them I will need to change all three phones I have through them to Verizon and they found the account.
And said that they would have someone check into it. And they will call you on your cell phone. Now how that is to happen I don't know with no minutes left.
The reason that I am mad is the Phone was used to keep in contact with my mother who is in her upper 70's and father who is in his 80's. For if they need help they could get me but now they need to find others to help .
I have filed with the FCC and the BBB and Fedral Trade Commission, And working on filing with the AG.
It is just sad that you can not talk to anyone anymore without making a big issue out of things.
And All I would like is to get minutes on the phone incase they are needed.
The one thing that it seems all businesses forget about is without the customer there is no business.

Did not add email address not sure if it is allowed.

T-Mobile sucks!

Their service coverage is horrible. I lose signal in my own house, at the Air Force base where I worked, and in downtown of cities. Amazing how Verizon and AT&T works in all those areas… T-Mobile had great coverage for the 3 years I used them in Europe and Eastern Europe, but it sucks here in the USA.

Their customer service sucks. Their representatives are rude. They'll talk over you and never answer your questions. They’ll make excuses of cell tower maintenance for poor service coverage. All the time? Really?!

They do NOT obey federal law.
I asked for a discount when I started my service 2 years ago. I showed the store rep my military ID card, and specifically asked if they had a discount. They said “No”. Then I find out 2 years later that they WERE supposed to give me a 15% (or more) discount under the "Federal Telecommunication Act of 1996 - Discount to Federal Employees Past and Present". So, in 2 years, T-Mobile robbed me of $936!!!
I field a complaint with the Better Business Bureau (BBB), and a T-Mobile rep then calls me to discuss it. (They refused to do so when I called them…) They had the gall to say that I was supposed to ask the Air Force for the discount. Unbelievable! I said that my cell phone contract was with T-Mobile, NOT the Air Force. He said that it was my responsibility to ask for the discount. I said I did! Was he not listening?!
I asked for his supervisor, but he refused to transfer me to anyone else. So I told him that if he wasn’t going to send a check or transfer me to his supervisor, that he was just wasting my time. He said again that he would not, so I hung up.

So, if you have T-Mobile, and if you have any problems, don’t be silent! Complain! Use these forums, the Better Business Bureau, and the Federal Trade Commission. We can’t let T-Mobile get away with robbing us!

If you are considering T-Mobile – DON’T!!! Stay the heck away from them!