T-Mobile Rebate Problems

I purchased two Samsung Galaxy S2 phone on June 16 under their father's day special, which included rebates of $300 per phone. After sending in the rebate form, I got letters saying that the rebates were denied, because they said I had not purchased them during the eligible period. I called, and after a lot of discussion with two different agents, the second agent said she had corrected the information and I should receive the rebates in a few weeks.

Instead, a few weeks later I got letters saying that the rebate was denied because my account "was not activated in the location specified on the rebate card." I called again, and spoke with another agent. She said she was manually approving the application, and I should get the two rebates in 15 to 30 days. I guess time will tell if that actually happens.

Fortunately, I retained copies of all the promotional WEB pages, screen prints, credit card statements, etc. I also opted out of their arbitration requirement, because I was afraid I might run into problems. I am beginning to wonder if there is a deliberate policy to deny rebates--hoping the customer will eventually give up.

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Well, maybe the third time is the charm. Today I checked the status on-line, and it no longer displays the two denials. Now the two lines are described as "Qualified Offers" and are listed as "Prepaid Card" to be shipped by "09/16/2012 (est.)"
So maybe it was really just a screw-up. We'll see.

Did you finally receive them like you were supposed to?

Yes, I received them in the form of VISA cards. I took them to my bank, and they said they would credit my account. I never heard back from the bank, so I assume the credit went through. Maybe I need to double-check on that.

I'm guessing that T-Mobile just refuses the rebates until the customer gets persistent. The first form I sent in was complete and correct, as was the second. Fortunately I retained all the documents, including a screen print of the order and the agreement.

I don't think the companies would purposes cause a problem with the rebate if you followed the requirements. I'm sure they want people to forget about it so they can keep the money, but I don't think they'd try to keep it if you did everything right. It might have just been a mistake on their part somehow. Maybe it was a computer glitch.

I'm glad you got the cards in the mail. Hopefully they went through to your bank account.

Are you still happy with your Samsung Galaxy S2?

Originally Posted by avenue

I don't think the companies would purposes cause a problem with the rebate if you followed the requirements. I'm sure they want people to forget about it so they can keep the money, but I don't think they'd try to keep it if you did everything right. It might have just been a mistake on their part somehow. Maybe it was a computer glitch.

I'm glad you got the cards in the mail. Hopefully they went through to your bank account.


Are you still happy with your Samsung Galaxy S2?

I guess I would give them the benefit of the doubt if it had taken only two submissions. But when I speak with supervisor who tells me she has approved the rebate manually, but it still does not get approved, then I am a little sceptical.
But I am still happy with the Galaxy S2 phones and with T-Mobile service.

Thanks for following up!