T-Mobile 13 year customer.....VERY UNHAPPY!

I have been a customer of T-Mobile since they were Voicestream. I absolutely hate their new plans. It is a major rip off! I switch to a new plan so I could upgrade to a new phone. Not only did the phone cost me $650 (instead of a normal $200 for an upgrade) but my monthly bills will be $40 higher under the new plans (for the same coverage). I am getting screwed all the way around!! When you call several times and speak to someone different each time....you will get a different price EVERY time! The bills are NEVER what they say they will be when I switch to new plans. My husband BEGS me to switch to a different company. Since I don't trust them anymore and feel so ripped off.....I guess I need to take into some serious consideration. Be warned!

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Switching plans doesn't mean a new subsidized phone on any carrier. Signing a new contract does, however. I'm perplexed as to why you didn't realize this before shelling out that much money and paying $40 more a month if it's the same as your previous plan.

Whether I stayed on the old plan or the new.....to upgrade the phone was going to cost $650. On the old plan...I needed to pay $650 now, on the new plans I can pay $200 now and $20 a month added to my bill. For the past 13 years I have never paid more than $200 for a phone because I always wait a full two years for a full upgrade discount. Now it doesn't matter how often you upgrade because you will pay full price every time. They just add payments to your bill. My bills now run $40 higher. I called TMobile and explained that I was told by SEVERAL reps that the new plans will be more cost effective and that even under the old plans they told me the cost of my phones were a hidden costs.....I was promised that my bills would not be higher. All TMobile had to say was "Sorry that you were given incorrect information." They won't take the phone back and they wont stand behind the price I was given. So I am stuck paying the extra money until I pay the phone off (24 months).

Okay, so either way then you agreed to pay the extra $650? I still don't understand why that's t-mobile's fault if you didn't wait for the end of your contract to get a discount on a new phone. Did you need a new phone because your old one was broken and you didn't have insurnace? I'm betting the difference per month in the plan is in the data?

So.....let me try and explain this again. There are NO UPGRADE DISCOUNTS any longer. I did wait the entire 2 years to get a full upgrade discount. They
told me that I had NO OTHER OPTION since there are no discounts. Either way, Either plan, pay $650. Now is that TMobile's fault? And your bet that it's the data plan.....
wrong....I have unlimted data. I have always purchased the largest data plan and I do have insurance. I called several times to make sure I got all of the correct information and I was
told that to get the best deal I should go with the NEW plans and that even with the upgrade....my bills would NOT be higher.

What was the cost of your old monthly plan, and what did it come with?

Excluding the additional $20 per month for the phone, the new plans cost more than your old monthly plan? If that is the case, it would have made more sense to purchase the phone up front and keep your old plans.

Since you have been with T-Mobile for a while, you probably have a very old plan that they haven't offered in years, so it's possible that is why it is cheaper.

Normally, the way the contract plans seem to work is you pay a lot more per month, in order for them to discount the phone. With T-Mobile's new plans, they're discounting your monthly plan, but making you pay full price for the phone. For example, with Verizon Wireless I believe their unlimited talk and text plan is around $100 per month. You can get a "free" phone with the contract. $100 for two years is $2,400. With T-Mobile, you can pay full price for a phone, let's say it's a basic flip phone for around $40, and then $50 per month for the plan, which is half the price of Verizon Wireless. That would cost $1,240 for two years, almost half the price of Verizon Wireless.

Now, I know you've been with T-Mobile, but it would be similar depending on your plan. T-Mobile used to charge more for the plan, and less for the phone. Now it's the opposite, less for the plan, more for the phone.

If you were on a T-Mobile plan with not a lot of minutes that would also explain the difference. T-Mobile's current plans aren't that good of a deal for just one or even two lines if you don't use a lot of minutes. You could save more money with a prepaid plan with less minutes or one that charges per minute. T-Mobile is really a better value for those who talk on the phone a lot to make use of the unlimited minutes.

If you can possibly get a corporate discount with your T-Mobile account that might help. For example, you might be able to get 10% off your bill. You can check if you have AAA, they might have a discount for T-Mobile.

Also, you can get rid of your unlimited data and choose the 500 MB plan which is included with the plan. The data is unlimited, they will just slow the speeds down. That will save $20 per month.

I read one of your posts above that they won't take the phone back. The representative you talked to shouldn't have just told you the new plans were better, they should have looked into your account and did the math to make sure. If you feel you were definitely misinformed, you can keep talking with T-Mobile to try to get them to refund you. Most of the time companies will eventually help you out but it takes some work, with many calls, emails, etc.

As the music changes... so should our dance

Did you get this resolved?

Please keep us informed.

This doesn't surprise me. I was with T-Mobile briefly and I left them because nothing they told me matched my bill. I felt so scammed by them that it was worth it to me to pay the early contract cancellation fee and just be rid of them.

Originally Posted by Glacier

This doesn't surprise me. I was with T-Mobile briefly and I left them because nothing they told me matched my bill. I felt so scammed by them that it was worth it to me to pay the early contract cancellation fee and just be rid of them.

How far into your contract were you? That's too bad you had to pay the Early Termination Fee due to billing errors. It would have been nice if they would have waived it for you if they could acknowledge that they were doing something incorrectly.