I am at 23 months into a 3 year contract with 13 months to go. My BlackBerry Curve broke down 7 weeks into the contract and they would only give me a refurbished BlackBerry to replace it. I argued saying it would not last the term of the contract and that it should be replaced with a new phone. NO, so I had to settle for the refurbished phone. Fast forward to today, I am rebooting the phone 1 to 2 times daily by taking the battery out. I want a new phone and my preference is the Motorola Android as I do everything on Gmail. The best they will offer is 149$ for the new phone AND $100 penalty (I actually go them to drop it down from $140)to pay back the deal I got on the original BlackBerry. My argument to them was they gave me a defective phone, replaced it with a refurbished phone which did not last even 2 years and now I have to pay you back and buy a phone?!? I have now spoken to 3 different people in Customer Retention and have gotten nowhere.

Can anyone help? I am not necessarily against paying the $149 for the phone but I refuse to pay the penalty for early renewal.

Help, my phone is my life line as I am starting a new business and will always be on the road. A functioning cell phone is a must.

› See More: Telus Policy on replacing defective phones