TELUS account problem

Hi, it was not long ago I received a text of the telus company to tell me that my Bill was available and all...And to see the need to register on telusmobility.com. The problem is that when register after entering my data (name, phone number) and have validate to move to the next step, my computer has plant and so I have the start over.At the time or I validate my data back, told me that it is already use... then I try to connect but I can not because I have a user name and I could not enter in a...so I have to enter my email address for my user name...but I could not enter e-mail address and therefore...I can't pay my Bill.
I slightly would need help.I look forward to the answers.
Thank you and good day.

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