Is It Me, Or Is orange.co.uk ****?

I've got an Orange PAYG mobile, and need to top it up about once every
six to eight weeks.

Every *single* frigging time I try to access my account or top-up
online, the site waits for ages and then comes back with the message:

"We are sorry but this service is temporarily unavailable while we carry
out some essential maintenance."

I'd be willing to tolerate this say, once a year, but every time I go to
the site? Week later? Are they muppets or what?

As for that error message - it's so obviously a friggin' lie: "while we
carry out some essential maintenance." My arse. If that were the case,
then you'd have a message on the page BEFORE I'd waited all that time.

Idiots.

And before you all ask - yes, I've sent this message to them, only with
more swearing.

---

› See More: Is It Me, Or Is orange.co.uk ****?

"Jonathan" <sorry@this_is_fake.com> wrote in message
news:[email protected]...

> Idiots.
>
> And before you all ask - yes, I've sent this message to them, only with
> more swearing.

Ever tried actually phoning them?

"Simon Ough" <[email protected]> wrote in
message
news:[email protected]
> "Jonathan" <sorry@this_is_fake.com> wrote in message
> news:[email protected]...
>
> > Idiots.
> >
> > And before you all ask - yes, I've sent this message to
> > them, only with more swearing.
>
> Ever tried actually phoning them?

Why don't you top up at a cash machine..?

Ivor

> Why don't you top up at a cash machine..?
>
> Ivor
>
>

or online banking, at a supermarket the list goes on....

"Ivor Jones" <[email protected]> wrote in message
news:[email protected]...
>
>
> "Simon Ough" <[email protected]> wrote in
> message
> news:[email protected]
>> "Jonathan" <sorry@this_is_fake.com> wrote in message
>> news:[email protected]...
>>
>> > Idiots.
>> >
>> > And before you all ask - yes, I've sent this message to
>> > them, only with more swearing.
>>
>> Ever tried actually phoning them?
>
> Why don't you top up at a cash machine..?
>
> Ivor
>
>

Is the minimum topup at a cash machine still £10?

Martin.

"Martin" <[email protected]> wrote in message
news:[email protected]

[snip]

> Is the minimum topup at a cash machine still £10?
>
> Martin.

I think so, yes. It was when I topped up a Virgin SIM last week.

Ivor

Joe wrote:
>>Why don't you top up at a cash machine..?
>>
>>Ivor
>>
>>
>
>
> or online banking, at a supermarket the list goes on....
>
>

They all have £10 minimums (some have £15). This is phone I hardly ever
use.

Simon Ough wrote:
> "Jonathan" <sorry@this_is_fake.com> wrote in message
> news:[email protected]...
>
>
>>Idiots.
>>
>>And before you all ask - yes, I've sent this message to them, only with
>>more swearing.
>
>
> Ever tried actually phoning them?
>
>

Yes. In fact that's what I have to do every time the web site is down.

Their system went down yesterday:

<friendly posh mumsy voice>

"Just putting that payment though..."

"Shouldn't take a minute..."

....

"Shouldn't take a minute..."

"I'm sorry but the system is down. You have not been billed...", etc. etc.

I then got three texts later to confirm that they'd not billed me. Sigh.

Still, an amusing thing about the phone topup line is that once they get
into the bit where they're processing your credit card, there's what I
can only describe as a split-second "demonic chorus" sound in what
should be pauses in the script:

"Please enter the last three digits..." etc.

"Thank you."

<CHUURGH! 10,000 DEMONS IN THE DEPTHS OF HELL!>

"Just putting that payment though..."

<CHUURGH!>

Rather odd.

Yes, their web service is cr@p. This am it saying "internal server
error"
Like a lot of their IT its designed and run by muppets

The site is ****E and always has been clunky. IMHO

"Jonathan" <sorry@this_is_fake.com> wrote in message
news:[email protected]...
> Simon Ough wrote:
>> "Jonathan" <sorry@this_is_fake.com> wrote in message
>> news:[email protected]...
>>
>>
>>>Idiots.
>>>
>>>And before you all ask - yes, I've sent this message to them, only with
>>>more swearing.
>>
>>
>> Ever tried actually phoning them?
>
> Yes. In fact that's what I have to do every time the web site is down.
>
> Their system went down yesterday:
>
> <friendly posh mumsy voice>
>
> "Just putting that payment though..."
>
> "Shouldn't take a minute..."
>
> ...
>
> "Shouldn't take a minute..."
>
> "I'm sorry but the system is down. You have not been billed...", etc. etc.
>
> I then got three texts later to confirm that they'd not billed me. Sigh.
>
> Still, an amusing thing about the phone topup line is that once they get
> into the bit where they're processing your credit card, there's what I can
> only describe as a split-second "demonic chorus" sound in what should be
> pauses in the script:
>
> "Please enter the last three digits..." etc.
>
> "Thank you."
>
> <CHUURGH! 10,000 DEMONS IN THE DEPTHS OF HELL!>
>
> "Just putting that payment though..."
>
> <CHUURGH!>
>
> Rather odd.

Why not go to your nearest garage / kiosk / supermarket / cashpoint and top
up a tenner and stop moaning. Fine use it once every 3-6 months and the
tenner will last you a while.

sorry@this_is_fake.com declared for all the world to hear...
<snip>

No, it's not you. The website is a shower of ****e.
--
Regards
Jon

> Why not go to your nearest garage / kiosk / supermarket / cashpoint
and top
> up a tenner and stop moaning. Fine use it once every 3-6 months and the
> tenner will last you a while.
>
>


Their site is ****, so your response is that I should just suck it down
and "stop moaning." You're employed by Orange, I take it?

Welcome to usenet, kid. Depending on how many days you've been here,
you'll find that "moaning" is a pretty common phenomenon since, well,
about 1989.

"Jonathan" <sorry@this_is_fake.com> wrote in message
news:[email protected]...
> > Why not go to your nearest garage / kiosk / supermarket / cashpoint and
> top
>> up a tenner and stop moaning. Fine use it once every 3-6 months and the
>> tenner will last you a while.
>
>
> Their site is ****, so your response is that I should just suck it down
> and "stop moaning." You're employed by Orange, I take it?
>
> Welcome to usenet, kid. Depending on how many days you've been here,
> you'll find that "moaning" is a pretty common phenomenon since, well,
> about 1989.
I don't work for Orange. I know moaning is common here, and I commonly tell
people to suck it up, when their complaint is useless.

"Jonathan" <sorry@this_is_fake.com> wrote in message
news:[email protected]
> Joe wrote:
> > > Why don't you top up at a cash machine..?
> >
> > or online banking, at a supermarket the list goes on....
>
> They all have £10 minimums (some have £15). This is phone
> I hardly ever use.

So why do you need to top it up every 6 to 8 weeks..? I once had a PAYG
phone I didn't top up for 3 years..!

Ivor