Results 1 to 11 of 11
  1. #1
    Mick
    Guest
    A neighbour (older lady who lives alone) has recieved correspondence from
    Virgin to confirm the registration of a phone to a chap she has never heard
    of to her address. Her address is rather distinctive so not likely to be a
    simple error of *****ing or typing.
    Is there likely to be anything to worry over or should she just bin the
    letter. - TIA - Mick





    See More: Phone registration




  2. #2
    Fedz
    Guest

    Re: Phone registration

    "Mick" <[email protected]> wrote in
    news:[email protected]:

    > A neighbour (older lady who lives alone) has recieved correspondence
    > from Virgin to confirm the registration of a phone to a chap she has
    > never heard of to her address. Her address is rather distinctive so
    > not likely to be a simple error of *****ing or typing.
    > Is there likely to be anything to worry over or should she just bin
    > the letter. - TIA - Mick


    You don't say if this is PAYG or contract with virgin.

    Whichever it is I'd goto the Virgin mobile website to clarify the contact
    numbers for Virgin are correct - match the website with the letter.

    I'd be more inclined to use the website contact details for Virgin as you
    never know if the letter is fake and the number on the letter is a con-man
    after any bank details ...etc of the lady. It would help if you could be
    their to make sure things are as they should be when she phones Virgin

    Inform Virgin of the error - you wouldn't want the armed response team and
    or drug-squad busting in on her in error if the actual phne owner is of
    questionable behaviour - you never know

    If it is contract the lady would be getting billed and it would save alot
    of possible hassle later to inform Virgin straight away.

    It'd be nice if you could post a follow-up here with what Virgin say/do -
    in case this is the start of a con-man so others have heads-up if it
    happens to them


    It's commendable you are helping her
    --
    Fedz - http://Fedz.co.uk - http://encoderX.co.uk



  3. #3
    William
    Guest

    Re: Phone registration

    Mick wrote:
    > A neighbour (older lady who lives alone) has recieved correspondence from
    > Virgin to confirm the registration of a phone to a chap she has never heard
    > of to her address. Her address is rather distinctive so not likely to be a
    > simple error of *****ing or typing.
    > Is there likely to be anything to worry over or should she just bin the
    > letter. - TIA - Mick


    I think it is worrying, the same happened to myself last week.

    I received a flyer in the post saying that I had earned £10 off a new
    phone, however the mobile number stated wasn't mine. When I queried
    this with Virgin and told them it is not my number they replied and
    said that it is definately registered to my name and address.

    I tried the stated number and it is valid. I expressed my concern to
    Virgin that someone may have fraudulently registered that number, and
    they could be using it for criminal reasons, but after reading your
    post it looks like they have screwed up their user database.

    Is this a breach of data protection?




  4. #4
    Mick
    Guest

    Re: Phone registration


    "William" <[email protected]> wrote in message
    news:[email protected]...
    Mick wrote:
    > A neighbour (older lady who lives alone) has recieved correspondence from
    > Virgin to confirm the registration of a phone to a chap she has never
    > heard
    > of to her address. Her address is rather distinctive so not likely to be a
    > simple error of *****ing or typing.
    > Is there likely to be anything to worry over or should she just bin the
    > letter. - TIA - Mick


    I think it is worrying, the same happened to myself last week.

    I received a flyer in the post saying that I had earned £10 off a new
    phone, however the mobile number stated wasn't mine. When I queried
    this with Virgin and told them it is not my number they replied and
    said that it is definately registered to my name and address.

    I tried the stated number and it is valid. I expressed my concern to
    Virgin that someone may have fraudulently registered that number, and
    they could be using it for criminal reasons, but after reading your
    post it looks like they have screwed up their user database.

    Is this a breach of data protection?


    Thanks for the replies. I will take the advice and contact Virgin on the
    ladies behalf (she is in the early stages of alzheimers and unable to do so
    herself). I will reply on here with the answer from Virgin. It doesn't say
    whether it's payg or contract but gives the mobile number. - Thanks - Mick





  5. #5
    Jon
    Guest

    Re: Phone registration

    [email protected]se declared for all the world to hear...
    > A neighbour (older lady who lives alone) has recieved correspondence from
    > Virgin to confirm the registration of a phone to a chap she has never heard
    > of to her address. Her address is rather distinctive so not likely to be a
    > simple error of *****ing or typing.
    > Is there likely to be anything to worry over or should she just bin the
    > letter. - TIA - Mick


    She should report it to Virgin mobile for sure, it could be the
    beginning of some kind of identity theft/fraud.
    --
    Regards
    Jon



  6. #6

    Re: Phone registration

    On Wed, 28 Dec 2005 20:22:09 GMT, "Mick" <[email protected]>
    wrote:

    >A neighbour (older lady who lives alone) has recieved correspondence from
    >Virgin to confirm the registration of a phone to a chap she has never heard
    >of to her address. Her address is rather distinctive so not likely to be a
    >simple error of *****ing or typing.
    >Is there likely to be anything to worry over or should she just bin the
    >letter. - TIA - Mick


    I would be concerned, and report it to Virgin.

    It could be the first step in an identity fraud scam.

    It could be that she will start getting his phone bills (and a bad
    credit rating when she fails to pay them).

    It could be that the person is going to do something illegal and
    wanted the phone associated with somewhere else.

    I can't think of a benign reason for it happening.

    --

    Iain
    the out-of-date hairydog guide to mobile phones
    http://www.hairydog.co.uk/cell1.html
    Browse now while stocks last!



  7. #7
    Mick
    Guest

    Re: Phone registration


    <[email protected]> wrote in message
    news:[email protected]...
    > On Wed, 28 Dec 2005 20:22:09 GMT, "Mick" <[email protected]>
    > wrote:
    >
    >>A neighbour (older lady who lives alone) has recieved correspondence from
    >>Virgin to confirm the registration of a phone to a chap she has never
    >>heard
    >>of to her address. Her address is rather distinctive so not likely to be a
    >>simple error of *****ing or typing.
    >>Is there likely to be anything to worry over or should she just bin the
    >>letter. - TIA - Mick

    >
    > I would be concerned, and report it to Virgin.
    >
    > It could be the first step in an identity fraud scam.
    >
    > It could be that she will start getting his phone bills (and a bad
    > credit rating when she fails to pay them).
    >
    > It could be that the person is going to do something illegal and
    > wanted the phone associated with somewhere else.
    >
    > I can't think of a benign reason for it happening.
    >
    > --
    >
    > Iain
    > the out-of-date hairydog guide to mobile phones
    > http://www.hairydog.co.uk/cell1.html
    > Browse now while stocks last!


    Tried to phone Virgin but after about 5 minutes of listening to rubbish was
    advised that it could be 20 minutes or more before an operator was
    available. Have emailed them instead. - Mick





  8. #8

    Re: Phone registration

    Mick wrote:

    > Tried to phone Virgin but after about 5 minutes of listening to rubbish was
    > advised that it could be 20 minutes or more before an operator was
    > available. Have emailed them instead. - Mick


    Virgin have been unobtainable for several weeks. They don't answer the
    phone and they probably won't take any notice of email.
    Write a letter, copy it to her soliciter and send it "special delivery"




  9. #9

    Re: Phone registration

    Mick wrote:
    > A neighbour (older lady who lives alone) has recieved correspondence from
    > Virgin to confirm the registration of a phone to a chap she has never heard
    > of to her address. Her address is rather distinctive so not likely to be a
    > simple error of *****ing or typing.
    > Is there likely to be anything to worry over or should she just bin the
    > letter. - TIA - Mick


    The more I think about it the more concerned I am. I think she should
    go to the police. Someone is obviously committing a crime of some sort.




  10. #10
    Mick
    Guest

    Re: Phone registration


    <[email protected]> wrote in message
    news:[email protected]...
    > Mick wrote:
    >> A neighbour (older lady who lives alone) has recieved correspondence from
    >> Virgin to confirm the registration of a phone to a chap she has never
    >> heard
    >> of to her address. Her address is rather distinctive so not likely to be
    >> a
    >> simple error of *****ing or typing.
    >> Is there likely to be anything to worry over or should she just bin the
    >> letter. - TIA - Mick

    >
    > The more I think about it the more concerned I am. I think she should
    > go to the police. Someone is obviously committing a crime of some sort.



    Virgin seem to have the same policy to emails as they do to speaking on the
    phone - they don't. Just hope that if it is a con then it's virgin that lose
    out. Kept a copy of the email to virgin so that if they start writing in the
    future chasing any payments we will not be involved. Of course they would
    not get a reply unless they took it to a higher level.
    Mick





  11. #11
    Mick
    Guest

    Re: Phone registration


    "Mick" <[email protected]> wrote in message
    news:[email protected]...
    >
    > <[email protected]> wrote in message
    > news:[email protected]...
    >> Mick wrote:
    >>> A neighbour (older lady who lives alone) has recieved correspondence
    >>> from
    >>> Virgin to confirm the registration of a phone to a chap she has never
    >>> heard
    >>> of to her address. Her address is rather distinctive so not likely to be
    >>> a
    >>> simple error of *****ing or typing.
    >>> Is there likely to be anything to worry over or should she just bin the
    >>> letter. - TIA - Mick

    >>
    >> The more I think about it the more concerned I am. I think she should
    >> go to the police. Someone is obviously committing a crime of some sort.

    >
    >
    > Virgin seem to have the same policy to emails as they do to speaking on
    > the phone - they don't. Just hope that if it is a con then it's virgin
    > that lose out. Kept a copy of the email to virgin so that if they start
    > writing in the future chasing any payments we will not be involved. Of
    > course they would not get a reply unless they took it to a higher level.
    > Mick

    Just had reply from virgin - says they normally reply within 24 hours but at
    the moment 72 hours - wonder if this means another 72 hours before they
    actually read the letter. They tell me to phone them if it is urgent!

    HAPPY NEW YEAR TO EVERYONE - Mick 59%N





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