Orange 'stealing' call-time

"Ben" <NOSPAM@NO_S_PA_AM.co.uk> wrote in message
news:[email protected]...
>
> "David Hearn" <[email protected]> wrote in message
> news:[email protected]...
>> Ben wrote:
>>> "Jack Torrence" <room217[at]overlook.freeserve.co.uk> wrote in message
>>> news:[email protected]...
>>>
>>>>"Jon" <[email protected]> wrote in message
>>>>news:[email protected]...
>>>>
>>>>>>Also, is there anything that can be done (to get the airtime back).
>>>>>
>>>>>If you can prove that you never subscribed to the service then the
>>>>>service operator should refund you really.
>>>>
>>>>Any suggestions on how one proves this? The onus should be on the
>>>>operator to prove that the subscriber opted in, not the other way
>>>>around.
>>>>
>>>
>>>
>>> The operator can prove (by looking at your cdr records) if you sent a
>>> txt to the number to start with, if you did then your liable for the
>>> charges. If you didn't you can get the charges back.
>>> Check that someone else hasn't used your phone to txt the company
>>> (one guys work mates used his to setup some adult chat txt's and by the
>>> end of the day he'd had 20+ an had no credit left. In this case he was
>>> liable as it's your responsibility to take care of your phone).
>>>
>>> BTW not all frontline csr's have access to this kind of info, try a
>>> billing csr they should.
>>
>> But I understand that you can be signed up without ever having sent a
>> text - ie. someone manually inputting the data (website maybe).
>>
>> This route wouldn't show on your records, but would still be a valid
>> signup.
>>
> The only way you can be setup in a legitimate way is to send a text from
> your mobile to an operator.
>

Rubbish

You can sign up via a Internet Web page or a phone or by letter (and no
doubt many other ways)
..

---

› See More: Orange 'stealing' call-time

"Neil.." <[email protected]> wrote in message
news:[email protected]...
> >> But I understand that you can be signed up without ever having sent a
> >> text - ie. someone manually inputting the data (website maybe).
> >>
> >> This route wouldn't show on your records, but would still be a valid
> >> signup.
> >>
> > The only way you can be setup in a legitimate way is to send a text from
> > your mobile to an operator.
> >
>
> Rubbish
>
> You can sign up via a Internet Web page or a phone or by letter (and no
> doubt many other ways)

So what proof is required that the person signing up is the owner of the mobile
number? What's to stop me signing up your mobile number? Or the dodgy service
provider signing up thousands of random numbers?

--
Andy

"Andy Pandy" <[email protected]> wrote in message
news:[email protected]...
>
> "Neil.." <[email protected]> wrote in message
> news:[email protected]...
>> >> But I understand that you can be signed up without ever having sent a
>> >> text - ie. someone manually inputting the data (website maybe).
>> >>
>> >> This route wouldn't show on your records, but would still be a valid
>> >> signup.
>> >>
>> > The only way you can be setup in a legitimate way is to send a text
>> > from
>> > your mobile to an operator.
>> >
>>
>> Rubbish
>>
>> You can sign up via a Internet Web page or a phone or by letter (and no
>> doubt many other ways)
>
> So what proof is required that the person signing up is the owner of the
> mobile
> number? What's to stop me signing up your mobile number? Or the dodgy
> service
> provider signing up thousands of random numbers?
>
> --
> Andy
>

Answer - NOTHING AT ALL, that is the problem!!

"Jack Torrence" <room217[at]overlook.freeserve.co.uk> declared for all
the world to hear...
> > If you can prove that you never subscribed to the service then the
> > service operator should refund you really.

> Any suggestions on how one proves this?

The Service Provider is required to keep records of how, when where etc
a customer subscribed. Challenge them to prove that you subscribed. They
will not of course be able to provide such data because these companies
are largely scammers. You win.

> The onus should be on the operator
> to prove that the subscriber opted in, not the other way around.

Indeed, and all you have to do is challenge them.
--
Regards
Jon

[email protected] declared for all the world to hear...
> ictis

Go and stand in the corner, and think about what you've done.

--
Regards
Jon

:-( :-(


"Jon" <[email protected]> wrote in message
news:[email protected]...
> [email protected] declared for all the world to hear...
> > ictis
>
> Go and stand in the corner, and think about what you've done.
>
> --
> Regards
> Jon

"Jon" <[email protected]> wrote in message
news:[email protected]...
> [email protected] declared for all the world to hear...
>> Can anyone confirm that's what it is
>
> Almost certainly.
>

I'm on Orange. How would you know by looking on your statement that you've
been charged for recieving an SMS? Is there a line on your statement? I
don't have itemised billing...

Shak

"Jon" <[email protected]> wrote in message
news:[email protected]...
> [email protected] declared for all the world to hear...
>> Can anyone confirm that's what it is
>
> Almost certainly.
>

I'm on Orange. How would you know by looking on your statement that you've
been charged for recieving an SMS? Is there a line on your statement? I
don't have itemised billing...

Shak

[email protected] declared for all the world to hear...
> >> Can anyone confirm that's what it is

> > Almost certainly.

> I'm on Orange. How would you know by looking on your statement that you've
> been charged for recieving an SMS?

The same way that you know that you've been charged for call, by the
relevant details appearing on the bill.

> I
> don't have itemised billing...

Then you won't be able to see it.
--
Regards
Jon

[email protected] declared for all the world to hear...
> >> Can anyone confirm that's what it is

> > Almost certainly.

> I'm on Orange. How would you know by looking on your statement that you've
> been charged for recieving an SMS?

The same way that you know that you've been charged for call, by the
relevant details appearing on the bill.

> I
> don't have itemised billing...

Then you won't be able to see it.
--
Regards
Jon

Thanks to everyone for your comments. Mother has contacted Orange to stop
texts, and they have stopped, but no chance of getting time back. Lesson
learnt.

Thanks to everyone for your comments. Mother has contacted Orange to stop
texts, and they have stopped, but no chance of getting time back. Lesson
learnt.

Neil.. wrote:
> >> You can sign up via a Internet Web page or a phone or by letter (and no
> >> doubt many other ways)
> >
> > So what proof is required that the person signing up is the owner of the
> > mobile
> > number? What's to stop me signing up your mobile number? Or the dodgy
> > service
> > provider signing up thousands of random numbers?
>
> Answer - NOTHING AT ALL, that is the problem!!

You cannot subscribe to a reverse-billed SMS service via a web page
without first receiving a free of charge verification code by SMS to
which the reverse-billed SMS will be charged. You will not receive any
chargable SMS without first entering the verification code on the web
page.

Andrew Woodvine

Neil.. wrote:
> >> You can sign up via a Internet Web page or a phone or by letter (and no
> >> doubt many other ways)
> >
> > So what proof is required that the person signing up is the owner of the
> > mobile
> > number? What's to stop me signing up your mobile number? Or the dodgy
> > service
> > provider signing up thousands of random numbers?
>
> Answer - NOTHING AT ALL, that is the problem!!

You cannot subscribe to a reverse-billed SMS service via a web page
without first receiving a free of charge verification code by SMS to
which the reverse-billed SMS will be charged. You will not receive any
chargable SMS without first entering the verification code on the web
page.

Andrew Woodvine

"Andrew Woodvine" <[email protected]> wrote in message
news:[email protected]...
> Neil.. wrote:
> > >> You can sign up via a Internet Web page or a phone or by letter (and
no
> > >> doubt many other ways)
> > >
> > > So what proof is required that the person signing up is the owner of
the
> > > mobile
> > > number? What's to stop me signing up your mobile number? Or the dodgy
> > > service
> > > provider signing up thousands of random numbers?
> >
> > Answer - NOTHING AT ALL, that is the problem!!
>
> You cannot subscribe to a reverse-billed SMS service via a web page
> without first receiving a free of charge verification code by SMS to
> which the reverse-billed SMS will be charged. You will not receive any
> chargable SMS without first entering the verification code on the web
> page.
>
> Andrew Woodvine

Want a bet? Not in my terrible expierience.