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  1. #1
    DCA
    Guest
    Can anyone advise me how buymobilephones are with their rebate/redemptions?
    It would make a damned useful site if someone were to allow people to
    give ratings on phone sellers in the redemption departments!
    Thanks
    David



    See More: Redemptions from buymobilephones - how do these guys rate?




  2. #2
    Lobster
    Guest

    Re: Redemptions from buymobilephones - how do these guys rate?

    DCA wrote:
    > Can anyone advise me how buymobilephones are with their rebate/redemptions?


    I have a contract with them and asked the same question a few weeks
    back; got no replies at all. Haven't yet had to claim. All I can say
    is that there procedure seems pretty onerous - you have to send in
    *every* bill, original copies only; and they don't send you any info on
    how to do it either, you have to find it buried in their T&C in a pop-up
    window (so rendering it awkward to make a hard copy, and if it were to
    disappear you'd be up the creek without one).

    I've no evidence at all to suggest they won't honour my cashbacks, but
    you can be sure I've printed out absolutely everything related to the
    deal as hard copy (with browser-printed dates included), just in case I
    things should get unpleasant later!

    > It would make a damned useful site if someone were to allow people to
    > give ratings on phone sellers in the redemption departments!


    Mmm, wouldn't it just - Reestit??!

    Having said that, googling this group for <cashback> and <company name
    here> is *usually* quite effective.

    David



  3. #3
    r_mervart
    Guest

    Re: Redemptions from buymobilephones - how do these guys rate?


    "Lobster" <[email protected]> wrote in message
    news:[email protected]
    > DCA wrote:
    > > Can anyone advise me how buymobilephones are with their

    rebate/redemptions?
    >
    > I have a contract with them and asked the same question a few weeks
    > back; got no replies at all. Haven't yet had to claim. All I can say
    > is that there procedure seems pretty onerous - you have to send in
    > *every* bill, original copies only; and they don't send you any info on
    > how to do it either, you have to find it buried in their T&C in a pop-up
    > window (so rendering it awkward to make a hard copy, and if it were to
    > disappear you'd be up the creek without one).
    >

    Would Print Screen not do it if nothing else?
    Roman





  4. #4
    Reestit Mutton
    Guest

    Re: Redemptions from buymobilephones - how do these guys rate?

    Lobster wrote:
    > DCA wrote:
    >
    >> Can anyone advise me how buymobilephones are with their
    >> rebate/redemptions?

    >
    >
    > I have a contract with them and asked the same question a few weeks
    > back; got no replies at all. Haven't yet had to claim. All I can say
    > is that there procedure seems pretty onerous - you have to send in
    > *every* bill, original copies only; and they don't send you any info on
    > how to do it either, you have to find it buried in their T&C in a pop-up
    > window (so rendering it awkward to make a hard copy, and if it were to
    > disappear you'd be up the creek without one).
    >
    > I've no evidence at all to suggest they won't honour my cashbacks, but
    > you can be sure I've printed out absolutely everything related to the
    > deal as hard copy (with browser-printed dates included), just in case I
    > things should get unpleasant later!
    >
    >> It would make a damned useful site if someone were to allow people to
    >> give ratings on phone sellers in the redemption departments!

    >
    >
    > Mmm, wouldn't it just - Reestit??!
    >


    On the case, lobster.

    There are a number of hoops for me to jump through first, data
    protection probably being one of them. For a number of reasons, I
    believe it will have to be a registered user facility and I suspect that
    I will need permission to collect user details.

    Also, there are a number of issues that I need to work through as I
    intend this to be a very different kind of beast to your average
    feedback system and I want to get it just right.

    Anyway...it's probably a long way off ATM but it is definitely a
    facility that is firmly on my to-do list (and, boy, what a long list
    that is!!!) as I believe that in the long run it is an essential add-on
    to my site. I get far too many emails asking opinions on this retailer
    or that as it is and as I cannot have personal experience of all of them
    (from a customer cashback point of view) it is impossible for me to
    satisfy many of these requests for info at present.

    One rather clever thing a user-controlled ratings system would allow me
    to do is make rule-based decisions about inclusion or exclusion of any
    particular retailer from the site. For instance, if a retailer's ratings
    fall below a given threshold I could put them in the sin-bin by placing
    warnings on all their deals alerting readers of their poor user-rating.
    If the feedback ratings fall even further, I could bar them entirely
    from the site until their ratings increase again.

    HtH
    RM
    --
    www.reestitmutton.co.uk

    Bringing you the best-value mobile phone contract deals in the UK
    Presented the way it should be...in plain English




  5. #5
    JonPhred
    Guest

    Re: Redemptions from buymobilephones - how do these guys rate?

    On Tue, 17 Jan 2006 14:43:55 -0000, Reestit Mutton <[email protected]>
    wrote:
    <snip>
    > One rather clever thing a user-controlled ratings system would allow me
    > to do is make rule-based decisions about inclusion or exclusion of any
    > particular retailer from the site. For instance, if a retailer's ratings
    > fall below a given threshold I could put them in the sin-bin by placing
    > warnings on all their deals alerting readers of their poor user-rating.
    > If the feedback ratings fall even further, I could bar them entirely
    > from the site until their ratings increase again.
    >


    But if site visitors didn't take up the deals because of poor rating or
    non-appearance then there'd be nobody to provide subsequent positive
    ratings and no possibility of a return even if they'd cleaned-up their
    act! It looks like a one-way slide unless you can devise some tricksy way
    to evaluate feedback.

    Possibly safer to avoid exclusion based on (what amounts to) your criteria
    and let the customer decide with the added benefit of feedback.

    --
    JonPhred



  6. #6
    DeeBee
    Guest

    Re: Redemptions from buymobilephones - how do these guys rate?

    Lobster wrote:
    > DCA wrote:
    >
    >> Can anyone advise me how buymobilephones are with their
    >> rebate/redemptions?

    >
    >
    > I have a contract with them and asked the same question a few weeks
    > back; got no replies at all. Haven't yet had to claim. All I can say
    > is that there procedure seems pretty onerous - you have to send in
    > *every* bill, original copies only; and they don't send you any info on
    > how to do it either, you have to find it buried in their T&C in a pop-up
    > window (so rendering it awkward to make a hard copy, and if it were to
    > disappear you'd be up the creek without one).
    >
    > I've no evidence at all to suggest they won't honour my cashbacks, but
    > you can be sure I've printed out absolutely everything related to the
    > deal as hard copy (with browser-printed dates included), just in case I
    > things should get unpleasant later!
    >
    >> It would make a damned useful site if someone were to allow people to
    >> give ratings on phone sellers in the redemption departments!

    >
    >
    > Mmm, wouldn't it just - Reestit??!
    >
    > Having said that, googling this group for <cashback> and <company name
    > here> is *usually* quite effective.
    >
    > David

    Hi David, Hi Lobster

    Lobster, it looks like you took the same path as me, going from OSPS to
    BMP IIRC !

    Anyway I have taken out 2 O2 contracts with BMP, based on the fact that
    they are infact A1 comms and have been around for over 9 years.

    Also I called them several times to aks questions, emailed them
    questions and the replies were always pronpt and to the point.

    As far as claiming cashback is concerned, you need to send in your first
    4 bills within 28 days of getting the 4th bill. You send the pages
    that show your contact details and payments, they do not need or want
    the itemised calls page. They told me just to send them in with a
    covering letter by recorded delivery. Simple as that really.

    I also printed out all the details and the T&Cs just in case, but then I
    did that last year with OSPS and they have delivered the first 2 claims
    with a little chasing for the first (CPW takeover time) Just waiting for
    the 3rd but they have only had it a week or so.

    So as far as BPM is concerned they appeared to be one of the *safer*
    options as far as I was concerned, due to the CD responses and time in
    business. The other option was going to be mobileshop but that another
    story.....

    hth

    DeeBee



  7. #7
    Reestit Mutton
    Guest

    Re: Redemptions from buymobilephones - how do these guys rate?

    JonPhred wrote:
    > On Tue, 17 Jan 2006 14:43:55 -0000, Reestit Mutton <[email protected]>
    > wrote:
    > <snip>
    >
    >> One rather clever thing a user-controlled ratings system would allow
    >> me to do is make rule-based decisions about inclusion or exclusion of
    >> any particular retailer from the site. For instance, if a retailer's
    >> ratings fall below a given threshold I could put them in the sin-bin
    >> by placing warnings on all their deals alerting readers of their poor
    >> user-rating. If the feedback ratings fall even further, I could bar
    >> them entirely from the site until their ratings increase again.
    >>

    >
    > But if site visitors didn't take up the deals because of poor rating or
    > non-appearance then there'd be nobody to provide subsequent positive
    > ratings and no possibility of a return even if they'd cleaned-up their
    > act! It looks like a one-way slide unless you can devise some tricksy
    > way to evaluate feedback.
    >


    Yes...but a user would be allowed to amend their rating if a retailer
    eventually pulls their socks up and there will always be new users come
    on to the site who may feel that a particular retailer has had unduly
    bad press based on their own experience and, hence, redress the balance
    slightly with some more positive ratings.

    To be honest, for a retailer to have got that far that they're banned in
    the first place, it's either probably not a retailer that people should
    be doing business with anyway or it's just a scam - in which case the
    one-way slide is probably appropriate.

    The trick is in assessing the ratings in the early stages to see where
    each retailer lies on the scale and then setting the bar where I believe
    it should be - yes, that involves a certain amount of personal judgement
    (something that I was hoping to avoid) but in the long run newer
    retailers would be judged solely on automatic means and older retailers
    that I had judged safe in the early days will have to continue to behave
    (in the main) to avoid subsequently falling foul of the automatic chop.

    > Possibly safer to avoid exclusion based on (what amounts to) your
    > criteria and let the customer decide with the added benefit of feedback.


    True enough, but I like the idea of giving the users some power to
    dictate the site's content to an extent. However, I agree with you that
    it will take a well thought out scheme to be able to distinguish
    sensibly between genuine retailers that are temporarily going through a
    difficult period and out and out dodgy dealers who will try and wriggle
    out of anything purely based on the ratings statistics.

    Anyway...the first hurdle is in getting a ratings system up and running
    - only once it's been in use for a while can I then decide if it would
    be sensible to use the ratings as a form of automatic content
    moderation. Statistical analysis is a wonderful thing if used to good
    effect.

    RM
    --
    www.reestitmutton.co.uk

    Bringing you the best-value mobile phone contract deals in the UK
    Presented the way it should be...in plain English




  8. #8
    DeeBee
    Guest

    Re: Redemptions from buymobilephones - how do these guys rate?



    > (Getting back to the topic: do you know happen anything about
    > buymobilephones?!)
    >
    > David
    >


    AS mentioned in a previous post, they are or at least part of A1 Comms

    A1 Comms Ltd
    Contract House,
    Turnpike Business Park,
    Alfreton,
    Derbyshire,
    DE55 7AD

    BuyMobilePhones.net
    Contract House,
    Turnpike Business Park,
    Alfreton,
    Derbyshire,
    DE55 7AD

    Our airtime agreements came with the retailer marked as A1

    DeeBee





  9. #9
    Lobster
    Guest

    Re: Redemptions from buymobilephones - how do these guys rate?

    DeeBee wrote:
    >
    >
    >> (Getting back to the topic: do you know happen anything about
    >> buymobilephones?!)
    >>

    > AS mentioned in a previous post, they are or at least part of A1 Comms


    Sure; I just meant in relation to their willingness to part with
    cashback payments, which is what the OP was wanting to know. Too late
    for me really, as I'm now locked in their contract for another 10 months..

    David



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