Vodafone Balance

[email protected] declared for all the world to hear...
> er.... call me old fashioned but isn't this missing the point by a huge
> margin? Don't you think it might be a good idea for Vodafone to get
> themselves sorted?

All network are like this to a degree.

> How come they can't manage it

Contract billing data processing is not high-priority as it doesn't have
to be done in real-time. PAYG on the other hand does, therefore the bulk
of the networks available processing power goes to PAYG. I reckon it's
something close to that anyway.

> yet every other company can?

Orange's data is generally about 4 days behind. Not sure about the
others.

> Call a number, get told how many minutes you have left.
> Simple? Not for Vodafone.

Nor for any other network.
--
Regards
Jon

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On Thu, 20 Apr 2006 19:02:10 +0100, Jon <[email protected]>
wrote:

>[email protected] declared for all the world to hear...
>> er.... call me old fashioned but isn't this missing the point by a huge
>> margin? Don't you think it might be a good idea for Vodafone to get
>> themselves sorted?
>
>All network are like this to a degree.
>
>> How come they can't manage it
>
>Contract billing data processing is not high-priority as it doesn't have
>to be done in real-time. PAYG on the other hand does, therefore the bulk
>of the networks available processing power goes to PAYG. I reckon it's
>something close to that anyway.
>
>> yet every other company can?
>
>Orange's data is generally about 4 days behind. Not sure about the
>others.
>
>> Call a number, get told how many minutes you have left.
>> Simple? Not for Vodafone.
>
>Nor for any other network.
Not to bring up 3, but I could check mins/texts by checking on the
website, on the phone using their web-like interface, or by calling up
333 for the computer lady to tell me. And as far as I could make out
it was correct pretty much to the minute.

I really don't see actually why this would be so hard to do. I
understand the point that it's more important for PAYG, but c'mon!
Even a day out of date seems to be pushing it. Has it always been this
way on Vodafone?

CM wrote:
> Not to bring up 3, but I could check mins/texts by checking on the
> website, on the phone using their web-like interface, or by calling up
> 333 for the computer lady to tell me. And as far as I could make out
> it was correct pretty much to the minute.
>
> I really don't see actually why this would be so hard to do. I
> understand the point that it's more important for PAYG, but c'mon!
> Even a day out of date seems to be pushing it. Has it always been this
> way on Vodafone?

You have to remember that Vodafone the network is different from the
service provider (whic hamy or may not be Vodafone). The first runs the
network and collects all the phone call information, the second takes
this information and produces the bills for their customers.

It would suprise me if Vodafone the network knew how many inclusive
minutes were left on your contract with some random service provide. So
you have to ask your service provider for this information but they
have to wait until they have the latest information sent to them from
the network.

[email protected] wrote:
> This is something that is really pissing me off ebout Vodafone - there
> is no facility to find out how many minutes you have left each month -
> which is important considering roll over. You can only find out how
> many minutes you have used which is less than useless and even then,
> the information is often 5 days old. The idea that you should phone
> c.s. for this basic service is a joke - and in any case information
> received from them is often inaccurate. I just cant see how a company
> can operate like this - its such a basic requirement with a monthly
> contract.
>

You tried dialing 44555?