Orange - what a mess!!!!

Wife and I are both on Orange ED50. Last year she got a free upgrade to
Nokia 6230.
I want a 6280 - they don't do it. How about an N70? £258 Sir!!

So I decided to move on. Took 2 days to get through to the Leaving
number. Condesended to offer me the N70 for 'only' £199. Wouldn't
discuss the new tarrifs, but did offer me one that was about 50% dearer
than Vodafone.

Asked for a PAC and was told that it would be texted to me in about 30
seconds......

4 hours later - I am still waiting..

How do they stay in business - or should I say - do they want to?

---

› See More: Orange - what a mess!!!!

"John Moppett" <[email protected]> wrote in message
news:[email protected]...
> Wife and I are both on Orange ED50. Last year she got a free upgrade
> to Nokia 6230.
> I want a 6280 - they don't do it. How about an N70? £258 Sir!!
>

Was told last week in my local Orange shop that the 6280 should be
available very soon (end of this month/start of April).

As for the upgrade price on the N70, its a premium, high cost handset,
are you expecting Orange to just give it away? Especially since you
are on such a low tariff.
If you were to move to a higher tariff (eg Your Plan 120 or 200), you
would almost certainly be able to get the N70 at less than the
original price you were quoted.

Incidentally, where/who quoted the upgrade price. Was it an Orange
shop, their website or did you phone them ? (or was it another shop?).

> So I decided to move on. Took 2 days to get through to the Leaving
> number. Condesended to offer me the N70 for 'only' £199. Wouldn't
> discuss the new tarrifs, but did offer me one that was about 50%
> dearer than Vodafone.
>

Apparently Orange staff aren't allowed to reveal info on the new
tariffs yet.
As for them "condescennding" to offer you a lower price, what do you
expect. Given that Orange (and others) try to get their money back
through line rental + extras, they aren't going to give much of a
discount for someone on a very cost tariff. Especially if you rarely,
if ever use more than the standard allowance.


> Asked for a PAC and was told that it would be texted to me in about
> 30 seconds......
>
> 4 hours later - I am still waiting..
>
> How do they stay in business - or should I say - do they want to?
>

Well, I guess one way they stay in business is by not over subsidising
handsets for people who are on contracts where they know they won't be
able to recoup the subsidy.

[email protected] declared for all the world to hear...
> Wife and I are both on Orange ED50. Last year she got a free upgrade to
> Nokia 6230.
> I want a 6280 - they don't do it.

It's not out yet because nokia fouled up the first version of firmware.

> How about an N70? £258 Sir!!

Probably because you spend next to nothing by any chance?

> How do they stay in business

By looking after customers who spend more than £15 per month.
--
Regards
Jon

"Jon" <[email protected]> wrote in message
news:[email protected]...
> [email protected] declared for all the world to hear...
>> Wife and I are both on Orange ED50. Last year she got a free upgrade to
>> Nokia 6230.
>> I want a 6280 - they don't do it.
>
> It's not out yet because nokia fouled up the first version of firmware.
>
>> How about an N70? £258 Sir!!
>
> Probably because you spend next to nothing by any chance?
>
>> How do they stay in business
>
> By looking after customers who spend more than £15 per month.
> --
> Regards
> Jon

I spent a lot more than that, they didn't look after me. Tesco payg now for
me and the wife whilst I decide on the next contract, cheap as chips
compared to Orange and yet they seem to make a profit on it.

--
SR

"eadg" <don'[email protected]> wrote in message
news:[email protected]...
>
> "Jon" <[email protected]> wrote in message
> news:[email protected]...
>> [email protected] declared for all the world to hear...
>>> Wife and I are both on Orange ED50. Last year she got a free upgrade to
>>> Nokia 6230.
>>> I want a 6280 - they don't do it.
>>
>> It's not out yet because nokia fouled up the first version of firmware.
>>
>>> How about an N70? £258 Sir!!
>>
>> Probably because you spend next to nothing by any chance?
>>
>>> How do they stay in business
>>
>> By looking after customers who spend more than £15 per month.
>> --
>> Regards
>> Jon
>
> I spent a lot more than that, they didn't look after me. Tesco payg now
> for me and the wife whilst I decide on the next contract, cheap as chips
> compared to Orange and yet they seem to make a profit on it.
>
> --
> SR
>
Virgin mobile is far cheaper than Tesco - I take it you don't bother
comparing prices and are happy to just accept any old agreement.
If you want the highest cost PAYG try Vodfone. Virgin were giving away SIM
cards with £5 credit on the other week.

"eadg" <don'[email protected]> wrote in message
news:[email protected]...

> I spent a lot more than that, they didn't look after me. Tesco payg now
> for me and the wife whilst I decide on the next contract, cheap as chips
> compared to Orange and yet they seem to make a profit on it.

If it's that good, then why don't you stay on it?

"Jon" <[email protected]> wrote in message
news:[email protected]...
> [email protected] declared for all the world to hear...
>> Wife and I are both on Orange ED50. Last year she got a free upgrade to
>> Nokia 6230.
>> I want a 6280 - they don't do it.
>
> It's not out yet because nokia fouled up the first version of firmware.
>
>> How about an N70? £258 Sir!!
>
> Probably because you spend next to nothing by any chance?
>
>> How do they stay in business
>
> By looking after customers who spend more than £15 per month.

My sentiments exactly Jon!

Everyone expects something for nothing! People chuck hundreds of pounds to
BT every year, but do BT supple a free DECT phone every 12 months? No!

Why should a mobile be any different? The sooner subsidies are slashed in
half, the better.

Simon

On Fri, 24 Mar 2006 22:39:48 GMT, "simon" <[email protected]> wrote:

>Virgin mobile is far cheaper than Tesco

Not if you call other mobile networks, they aren't. Or if most of your
calls are to a very few numbers.

The main reason not to choose Tesco is that the company is too
powerful for the public good.

--

Iain
the out-of-date hairydog guide to mobile phones
http://www.hairydog.co.uk/cell1.html
Browse now while stocks last!

On Fri, 24 Mar 2006 23:01:11 -0000, "Simon Ough"
<[email protected]> wrote:

>People chuck hundreds of pounds to
>BT every year,

I don't.

--

Iain
the out-of-date hairydog guide to mobile phones
http://www.hairydog.co.uk/cell1.html
Browse now while stocks last!

<[email protected]> wrote in message
news:[email protected]...
> On Fri, 24 Mar 2006 23:01:11 -0000, "Simon Ough"
> <[email protected]> wrote:
>
>>People chuck hundreds of pounds to
>>BT every year,
>
> I don't.


Well the majority of the country too, no thanks to their ****ty experiences
with other methods.

[email protected] declared for all the world to hear...
> If you were to move to a higher tariff (eg Your Plan 120 or 200), you
> would almost certainly be able to get the N70 at less than the
> original price you were quoted.

Orange upgrades now go on a "value rating" based on 6-12 months history,
therefore changing tariff would no immediate effect on upgrade price.
--
Regards
Jon

simon wrote:

> Virgin mobile is far cheaper than Tesco - I take it you don't bother
> comparing prices and are happy to just accept any old agreement.
> If you want the highest cost PAYG try Vodfone. Virgin were giving away SIM
> cards with £5 credit on the other week.

Not if, like my wife you only call a handful of numbers.
She calls 2 in particular which are cross net 10p on Tesco 35p on
Virgin. She wants to do things simply, do dial through is out

Which network is cheaper always depends on calling pattern. A year ago
Virgin would have been fine for me, now O2 wins hands down.

--
Dave

"simon" <[email protected]> wrote in message
news:[email protected]...
>
> Virgin were giving away SIM cards with £5 credit on the other week.

Yea, but mine never arrived :-(


--

J B

Jon wrote:
> [email protected] declared for all the world to hear...
>
>>If you were to move to a higher tariff (eg Your Plan 120 or 200), you
>>would almost certainly be able to get the N70 at less than the
>>original price you were quoted.
>
>
> Orange upgrades now go on a "value rating" based on 6-12 months history,
> therefore changing tariff would no immediate effect on upgrade price.
Apparently since January it is based on the last 3 months. My huge bills
from holkiday calls abraod last year would have made it very different!!

Dave C wrote:

> simon wrote:
>
>> Virgin mobile is far cheaper than Tesco - I take it you don't bother
>> comparing prices and are happy to just accept any old agreement.
>> If you want the highest cost PAYG try Vodfone. Virgin were giving
>> away SIM cards with £5 credit on the other week.
>
>
> Not if, like my wife you only call a handful of numbers.
> She calls 2 in particular which are cross net 10p on Tesco 35p on
> Virgin. She wants to do things simply, do dial through is out
>
> Which network is cheaper always depends on calling pattern. A year ago
> Virgin would have been fine for me, now O2 wins hands down.
>
beacuse of the 40p a minute datime on Orange I have been using a Tesco
PAYG as a baclup for the times when I need to make calls during the day!