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- 05-14-2006, 05:16 AM #1LemGuest
Does a user of 18866 have any rights if 18866 suspend service
incorrectly?
My service has been blocked for non-payment of someone else's
invoice. All my own invoices have definitely been paid (including
1899 and 18185).
----
It is too weird. Even for fiction This is has what happened.
Person A once stayed at person B's house and A set up his own 18866
on B's landline. This is because A wanted to pay for his own phone
calls. When A left he undid the 18866 setting.
Much later, I also stayed for a while at B's house and I also did the
same thing. I set up 18866 for myself because I wanted to pay for my
own phone calls.
A went on to buy his own house a couple of years ago and registered
the phone in his new house with 18866.
It turns out that A hasn't paid his recent 18866 bills on his own
line. (Tragically he died recently.)
The RESULT is that 18866 have cut *me* off! And this is because both
A and myself had once each used our mutual friend B's phone line for
our own 18866!
Wait, there's more ... . A had once stayed for a short while at a
completely different person's house (C) and 18866 have also stopped
C's own 18866 service.
---
18866 are being extremely slow or not replying at all to emails.
We have all emailed 18866 and so has the executor of A's estate but
the only response we have had asks us for A's 18866 account number.
We have no idea what the guy's 18866 account number or credit card
number was because he didn't hace a PC and used Yahoo/Hotmail email
accounts from Internet cafes.
---------
The situation has been like this for several months. What rights do
we have in respect of 18866?
I suspect that 18866 are allowed to suspend service for who they want
to. But will 18866 they also put a black mark on my credit record?
Is there any law or regulation which prevents someone taking out a
penalty on me on account of someone else's debt?
18866 say they are bound by UK law but how do you serve a small
claim's court notice on them if they are in Switzerland. I don't
know 18866's snail mail address (does anyone have it?) but 1899 say
they are at:
1899/Finarea SA, PO Box 45574, London, NW1 3YL
but the last time I looked up that post code at the Royal Mail
website they said it does not exist.
-----
Do you think the links between the people are something which 18866's
collections company BIBIT has done (they are owned by the Royal Bank
of Scotland) or do you think 18866 has made the links?
Lem
› See More: Rights if 18866 suspend service incorrectly?
- 05-14-2006, 05:33 AM #2nobbyGuest
Re: Rights if 18866 suspend service incorrectly?
What do you mean by "rights" you plank
Lem wrote:
> Does a user of 18866 have any rights if 18866 suspend service
> incorrectly?
>
> My service has been blocked for non-payment of someone else's
> invoice. All my own invoices have definitely been paid (including
> 1899 and 18185).
>
> ----
>
> It is too weird. Even for fiction This is has what happened.
>
> Person A once stayed at person B's house and A set up his own 18866
> on B's landline. This is because A wanted to pay for his own phone
> calls. When A left he undid the 18866 setting.
>
> Much later, I also stayed for a while at B's house and I also did the
> same thing. I set up 18866 for myself because I wanted to pay for my
> own phone calls.
>
> A went on to buy his own house a couple of years ago and registered
> the phone in his new house with 18866.
>
> It turns out that A hasn't paid his recent 18866 bills on his own
> line. (Tragically he died recently.)
>
> The RESULT is that 18866 have cut *me* off! And this is because both
> A and myself had once each used our mutual friend B's phone line for
> our own 18866!
>
> Wait, there's more ... . A had once stayed for a short while at a
> completely different person's house (C) and 18866 have also stopped
> C's own 18866 service.
>
> ---
>
> 18866 are being extremely slow or not replying at all to emails.
>
> We have all emailed 18866 and so has the executor of A's estate but
> the only response we have had asks us for A's 18866 account number.
> We have no idea what the guy's 18866 account number or credit card
> number was because he didn't hace a PC and used Yahoo/Hotmail email
> accounts from Internet cafes.
>
> ---------
>
> The situation has been like this for several months. What rights do
> we have in respect of 18866?
>
> I suspect that 18866 are allowed to suspend service for who they want
> to. But will 18866 they also put a black mark on my credit record?
>
> Is there any law or regulation which prevents someone taking out a
> penalty on me on account of someone else's debt?
>
> 18866 say they are bound by UK law but how do you serve a small
> claim's court notice on them if they are in Switzerland. I don't
> know 18866's snail mail address (does anyone have it?) but 1899 say
> they are at:
> 1899/Finarea SA, PO Box 45574, London, NW1 3YL
> but the last time I looked up that post code at the Royal Mail
> website they said it does not exist.
>
> -----
>
> Do you think the links between the people are something which 18866's
> collections company BIBIT has done (they are owned by the Royal Bank
> of Scotland) or do you think 18866 has made the links?
>
>
> Lem
- 05-14-2006, 05:51 AM #3RobGuest
Re: Rights if 18866 suspend service incorrectly?
"Lem" <[email protected]> wrote in message
news:[email protected]...
> Does a user of 18866 have any rights if 18866 suspend service
> incorrectly?
>
> My service has been blocked for non-payment of someone else's
> invoice. All my own invoices have definitely been paid (including
> 1899 and 18185).
>
What makes you think anyone on this newsgroup works for them, will speak on
their behalf, discuss your case or be remotely interested in your dispute.
You would need to post all of your personal details here if you want someone
to contact the company for you.
*YOU* need to contact the company concerned otherwise how will they know
about your complaint or deal with it? Posting here will not resolve your
non-payment dispute with a company. You also seem to have cross posted to
many groups that have nothing to do with the message you posted, my reply
was a follow-up to your original post.
- 05-14-2006, 06:26 AM #4Colin WilsonGuest
Re: Rights if 18866 suspend service incorrectly?
> Does a user of 18866 have any rights if 18866 suspend service
> incorrectly?
IANAL
Ask to speak to their nominated Data Controller, as this may fall foul
of the Data Protection Act - your personal information has been mixed up
with someone elses, and you are trying to save them the embarrassment of
going via the Data Protection Registrar.
You may need to address this to their legal department, but do so in
writing, and send by registered post (is that the one ?) where you have
an auditable trail to confirm they received it.
You may want to lodge a complaint with the Data Protection Registrar
anyway !
- 05-14-2006, 06:27 AM #5nobbyGuest
Re: Rights if 18866 suspend service incorrectly?
well said - the bloke is obviously a twat
- 05-14-2006, 06:31 AM #6Guest
Re: Rights if 18866 suspend service incorrectly?
On Sun, 14 May 2006 12:16:02 +0100, Lem <[email protected]> wrote:
>Does a user of 18866 have any rights if 18866 suspend service
>incorrectly?
Er, no.
They may decide to stop providing the service simply because they feel
like it.
It's not as if you have pre-paid for anything in any case.
Basically, if they decide to suspend service for any or no reason,
that's up to them. You have the option of taking your business
elsewhere.
--
Iain
the out-of-date hairydog guide to mobile phones
http://www.hairydog.co.uk/cell1.html
Browse now while stocks last!
- 05-14-2006, 06:35 AM #7Guest
Re: Rights if 18866 suspend service incorrectly?
On Sun, 14 May 2006 13:26:17 +0100, Colin Wilson <[email protected]>
wrote:
>Ask to speak to their nominated Data Controller, as this may fall foul
>of the Data Protection Act - your personal information has been mixed up
>with someone elses, and you are trying to save them the embarrassment of
>going via the Data Protection Registrar.
Alternatively, they may be fully aware of the facts and have decided
that the friend of someone who didn't pay his bill is also a bad risk
and they don't want the business. I'm not saying this is the case, but
it may be, and it is not unlawful.
And AFAIK 18866 are not based in the UK, though I think they are in
the EU.
--
Iain
the out-of-date hairydog guide to mobile phones
http://www.hairydog.co.uk/cell1.html
Browse now while stocks last!
- 05-14-2006, 06:41 AM #8Peter MGuest
Re: Rights if 18866 suspend service incorrectly?
On 14 May 2006, "Rob" <[email protected]> wrote:
>"Lem" <[email protected]> wrote in message
>> Does a user of 18866 have any rights if 18866 suspend service
>> incorrectly?
>>
>> My service has been blocked for non-payment of someone else's
....
>What makes you think anyone on this newsgroup works for them, will speak on
>their behalf, discuss your case or be remotely interested in your dispute.
What makes you think he *assumes* anyone works for them, or that he *wants*
anyone to contact the firm on his behalf.
Seems to me it was only giving
a) background to problem and
b) asking general questions, and for suggestions...
>You would need to post all of your personal details here if you want someone
>to contact the company for you.
Did he ask for that to be done ?
>*YOU* need to contact the company concerned otherwise how will they know
>about your complaint or deal with it?
If you read more than the first few lines, you'd know that he's not been
getting replies to some e-mail, so has been making efforts to contact the
firms involved.
>Posting here will not resolve your non-payment dispute with a company.
It's not his non-payment, if you read more carefully.
>You also seem to have cross posted to many groups that have nothing to
>do with the message you posted,
If you read it as one consumer looking for advice, from other consumers,
and perhaps for some legal views (since there is a query over having his
wish to use a service blocked for coincidental use of someone's phone and
subsequent linkage perhaps in contravention of aspects of Data Protection,
with his account blocked as a consequence of some other person's debts) it
is not unreasonable to cross-post, though I was not so sure about needing
to use u.t.mobile as well as u.t (but it was perhaps the logic of there
being mobile users making use of 1899 from a landline for cheap calls.)
- 05-14-2006, 07:24 AM #9Guest
Re: Rights if 18866 suspend service incorrectly?
On Sun, 14 May 2006 12:16:02 +0100, Lem <[email protected]> wrote:
<snip>
>I suspect that 18866 are allowed to suspend service for who they want
>to. But will 18866 they also put a black mark on my credit record?
Yes - I think that they will have labeled you as a ****wit and will
have put a big black mark in indelible ink against your name - you
will probably never be able to get it removed.
- 05-14-2006, 07:38 AM #10UsefGuest
Re: Rights if 18866 suspend service incorrectly?
On Sun, 14 May 2006 12:16:02 +0100, Lem wrote:
> Does a user of 18866 have any rights if 18866 suspend service incorrectly?
>
> My service has been blocked for non-payment of someone else's invoice.
> All my own invoices have definitely been paid (including 1899 and 18185).
>
> ----
>
> It is too weird. Even for fiction This is has what happened.
ZERO tolerance.
Do not fight back, you must be assimilated, you must be cowed.
You have been stuffed, porked, stuck it to, smirched and sundry
more detrimental things upon your name.
Find some way to sue them or report them for some kind of misconduct to
some useless government body.
- 05-14-2006, 09:55 AM #11Ron Chew TooGuest
Re: Rights if 18866 suspend service incorrectly?
<[email protected]> wrote in message
news[email protected]...
> On Sun, 14 May 2006 13:26:17 +0100, Colin Wilson <[email protected]>
> wrote:
>
>>Ask to speak to their nominated Data Controller, as this may fall foul
>>of the Data Protection Act - your personal information has been mixed up
>>with someone elses, and you are trying to save them the embarrassment of
>>going via the Data Protection Registrar.
>
> Alternatively, they may be fully aware of the facts and have decided
> that the friend of someone who didn't pay his bill is also a bad risk
> and they don't want the business. I'm not saying this is the case, but
> it may be, and it is not unlawful.
>
> And AFAIK 18866 are not based in the UK, though I think they are in
> the EU.
>
If you do a whois, you'll find they are registered to(and I would suspect
owned by) Finarea SA who "live" in Switzerland, the home of financial
probity (and all things secret!). And the odds of there being any law in
Switzerland similar to our Data Protection Act is, I would think, minimal.
So the best thing is to hope that, eventually, they'll answer your e-mail;
but, don't hold your breath.
- 05-14-2006, 10:06 AM #12LemGuest
Re: Does Rob always troll?
> "Lem" <[email protected]> wrote in message
>>
>> Does a user of 18866 have any rights if 18866 suspend service
>> incorrectly?
>>
>> My service has been blocked for non-payment of someone else's
>> invoice. All my own invoices have definitely been paid (including
>> 1899 and 18185).
>>
On 14 May 2006, Rob<[email protected]> wrote:
>
> What makes you think anyone on this newsgroup works for them,
>
I am under no illusion that anyone on this newsgroup or any other works
for 18866. Can you tell me what has made you jump so speedily and so
incorrectly to that conclusion.?
You quote me as asking, "Does a user of 18866 have any rights if 18866
suspend service incorrectly?". Does that sound to you as if I am asking
anything of a representative of 18866? Of course it doesn't.
You sound to me as if you have got out of the wrong side of your bed
this morning and want to make a twat out of yourself.
I suggest you put on your specs and read what I have actually written
rather than telling me what you think I have written. That would be a
useful starting point.
> will speak on their behalf,
Don't be stupid.
> discuss your case
You are discussing my case. If you don't want to then don't bother
posting. I shalln't miss trolls lik eyou.
> or be remotely interested in your dispute.
I can fairly confidently say that a great many people on the net are
ineterested in how 18866 behaves as many of them are customers and wish
to avoid such problems for themselves.
I also think you are misreading it as a dispute. The problem is one of
communicatinmg with 18866 and in getting them to review properly the
situation.
> You would need to post all of your personal
> details here if you want someone to contact the company for you.
What do you think you are? Some sort of ****ing helpline? Your notion
of how self-important you are is more amazing than I can believe.
> *YOU* need to contact the company concerned otherwise how will they
> know about your complaint or deal with it?
Yes I have contacted the company. Go back to square 1 and read what I
said again. On second thoughts, don't bother as it seems to me that the
problem may not be one of you reading too little but of comprehending
too little.
> Posting here will not
> resolve your non-payment dispute with a company.
It might well haelp if it provides me with methods people have used in
the past of successfully contacting the company. You seem to be living
in a dream world.
> You also seem to
> have cross posted to many groups that have nothing to do with the
> message you posted, my reply was a follow-up to your original post.
The day I take lessons about crossposting from an Outlook Express user
will be a sad day indeed. Until then go and look at the GNKSA
guidelines.
- 05-14-2006, 10:12 AM #13Steve WalkerGuest
Re: Does Rob always troll?
Lem wrote:
> I can fairly confidently say that a great many people on the net
> are ineterested in how 18866 behaves
Not me...
- 05-14-2006, 10:21 AM #14LemGuest
Re: Rights if 18866 suspend service incorrectly?
On 14 May 2006, <[email protected]> wrote:
> On Sun, 14 May 2006 12:16:02 +0100, Lem <[email protected]> wrote:
>
> <snip>
>
>>I suspect that 18866 are allowed to suspend service for who they want
>>to. But will 18866 they also put a black mark on my credit record?
>
> Yes - I think that they will have labeled you as a ****wit and will
> have put a big black mark in indelible ink against your name - you
> will probably never be able to get it removed.
>
I don't mind the big black mark labelling me as a ****wit. That's ok.
Lots of trolls call me that as they clearly recognise my low mental
ability and defective personality. Not to say anything of my disgusting
personal habits or my truly apalling sex life.
- 05-14-2006, 10:25 AM #15LemGuest
Re: Does Rob always troll?
On 14 May 2006, Steve Walker<[email protected]> wrote:
> Lem wrote:
>
>> I can fairly confidently say that a great many people on the net
>> are ineterested in how 18866 behaves
>
> Not me...
>
You must be a dumb **** or bored witless if you read stuff that doesn't
interest you.
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