BT Line fault?

Hi,

Some time ago I called BT about my lack of being able to get higher speed
broadband. They did a test of the line and rang me back saying that the
line showed to have a fault. Then they asked me if the line had anything
connected to it. Of course it did, I was talking to the BT person using a
telephone connected to the line for starters. The line also had an active
ADSL connection running at the time of the test, as well as at least 3 more
phones connected to the line.

My questions are:

1. Would the line automatically show a fault if any equipment was plugged
into the line at the time of the test?

2. Would the line show a fault if ADSL was enabled on the line (which it was
at the time)

3. Would the line show a fault if ADSL was connected and active at the time
of the line test (which again, it was).

Our linebox is NOT one from BT and it was fitted in the early to mid 80's
If I remember correctly (to enable use of a more modern phone, replacing a
wired box).

4. Is it likely an old linebox would cause the line to show a fault?

5. Could it be old linebox that needs replacing that is causing the
problems?

6. How do BT assess the quality of the line and how often are the records
updated?

7. When I check for available broadband speeds on
http://www.adslchecker.bt.com/pls/ad...hecker.welcome am I getting a
realtime result, or something that is down on record and may be old? What
I mean really is, if the line improved at different times during the day and
I checked this site at different times, would the results vary?

The line in question has been installed since 1979 with no maintenance by BT
whatsoever since that date.

I would apprecite your comments/advice on the above.

Thanks
Tony

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› See More: BT Line fault?

Sorry wrong group : ( But if you have any advice on the problem, please
feel free to reply.
Thanks

"Tony" <[email protected]> wrote in message
news:[email protected]...
> Hi,
>
> Some time ago I called BT about my lack of being able to get higher speed
> broadband. They did a test of the line and rang me back saying that the
> line showed to have a fault. Then they asked me if the line had anything
> connected to it. Of course it did, I was talking to the BT person using a
> telephone connected to the line for starters. The line also had an active
> ADSL connection running at the time of the test, as well as at least 3
> more
> phones connected to the line.
>
> My questions are:
>
Wouldn't it have made more sense to ask BT - you were speaking to them!
They could have given you the answers and gone through tests with you by
unplugging equipment you have etc.
Phone BT back. No one here can do it unless they call in for a cup of tea.

"Ian C" <[email protected]> wrote in message
news:[email protected]...
>
> "Tony" <[email protected]> wrote in message
> news:[email protected]...
> > Hi,
> >
> > Some time ago I called BT about my lack of being able to get higher
speed
> > broadband. They did a test of the line and rang me back saying that the
> > line showed to have a fault. Then they asked me if the line had
anything
> > connected to it. Of course it did, I was talking to the BT person using
a
> > telephone connected to the line for starters. The line also had an
active
> > ADSL connection running at the time of the test, as well as at least 3
> > more
> > phones connected to the line.
> >
> > My questions are:
> >
> Wouldn't it have made more sense to ask BT - you were speaking to them!

No, not at all - a useless bunch from my experience.

Tony submitted this idea :
> "Ian C" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "Tony" <[email protected]> wrote in message
>> news:[email protected]...
>>> Hi,
>>>
>>> Some time ago I called BT about my lack of being able to get higher speed
>>> broadband. They did a test of the line and rang me back saying that the
>>> line showed to have a fault. Then they asked me if the line had anything
>>> connected to it. Of course it did, I was talking to the BT person using a
>>> telephone connected to the line for starters. The line also had an active
>>> ADSL connection running at the time of the test, as well as at least 3
>>> more
>>> phones connected to the line.
>>>
>>> My questions are:
>>>
>> Wouldn't it have made more sense to ask BT - you were speaking to them!
>
> No, not at all - a useless bunch from my experience.

Although, if you would like 6 different answers, all you have to do is
ring 5 or 6 times.........