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  1. #16
    DCA
    Guest

    Re: BA: Contracts with free gifts - two cracking bargains

    Peter P wrote:
    > Sanddancer wrote:
    >> Be warned that e2save are owned by the Carphone Warehouse and any
    >> repairs will be handled by them without the a courtesy phone. Repair
    >> time takes 2-3 weeks if they can fix the problem themselves, in not
    >> add another 2 weeks onto that while they send the phone to the
    >> manufacturer.

    >
    > And be warned also that you'll be very lucky indeed to get anything
    > that e2save promise out of them without a fight. My experience is that
    > they don't pay supposedly automatic cashbacks (so what are the chances
    > of them sending out a PSP pack) and the same goes for cashbacks that
    > have to be claimed. That experience is shared by a lot of other people
    > too - just search around the NGs and forums a bit, you'll see what I
    > mean. This was a good company to deal with - once! It most certainly
    > is not now - do NOT trust these people an inch.
    >


    Strange - I'm on my second phone from them - no problem at all - first
    cashback didn't need to be claim and arrived after 40 days into
    contract. Second after 4 months claimed and arrived after 30 days.
    I know they are pedantic regarding the specifics of how you must claim
    and when etc - but it is hardly rocket science and most people I've seen
    post complaints cocked up the claim procedure. I think cocking up any
    part of the procedure makes all subsequent claims void.
    Given the outrageous prices, people like me rely on other people messing
    up their claims as if everyone got it right - the discounts wouldn't be
    there would they!!!!!



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  2. #17
    DCA
    Guest

    Re: Contracts with free gifts - two cracking bargains

    Mr Cellophane wrote:
    >> An ongoing poll for E2save on MSE gives results of:
    >> Cashback paid OK 78
    >> Cashback lost 6
    >> Not perfect by any means but reasonable.
    >>
    >> OTOH OneStopPhoneShop:
    >> Cashback paid OK 36
    >> Cashback lost 11
    >> Now there is one to avoid.

    >
    > But of course you really need to look at Carphone Warehouse as this is the bunch of clowns that are
    > behind E2Save these days and I doubt they get such a good rating.
    >
    > In my case they failed to send me the bill to claim cashback with then twice failed to send me a
    > replacement bill for the one that never turned up.
    >
    > Personally never doing cashback again until the companies that promote them automatically credit you
    > with the money without you having to send in bills etc.
    >
    > And yes I have complained to CPW and have so far failed to get a response.
    >
    >

    Hardly surprising - CPW are not responsible for the bills are they!!!!!



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