O/T dead mobile

Hi,

I got a mobile (Nokia N70) about 6 months ago. It has died. It isn't
insured - stupid I know. I'm on Orange. Will Nokia or Orange be able to
replace it or am I screwed? Any decent help or advice very much appreciated.
Thanks in advance!

---

› See More: O/T dead mobile

oO wrote:
> Hi,
>
> I got a mobile (Nokia N70) about 6 months ago. It has died. It isn't
> insured - stupid I know. I'm on Orange. Will Nokia or Orange be able
> to replace it or am I screwed? Any decent help or advice very much
> appreciated. Thanks in advance!

Take it back to where you bought it, with the receipt of course.

Si

oO wrote:
> Hi,
>
> I got a mobile (Nokia N70) about 6 months ago. It has died. It isn't
> insured - stupid I know. I'm on Orange. Will Nokia or Orange be able
> to replace it or am I screwed? Any decent help or advice very much
> appreciated. Thanks in advance!

Did it die spontaneously or has it suffered any abuse?

"Mungo "Two Sheds" Toadfoot" <[email protected]> wrote in message
news:[email protected]...
> oO wrote:
>> Hi,
>>
>> I got a mobile (Nokia N70) about 6 months ago. It has died. It isn't
>> insured - stupid I know. I'm on Orange. Will Nokia or Orange be able
>> to replace it or am I screwed? Any decent help or advice very much
>> appreciated. Thanks in advance!
>
> Take it back to where you bought it, with the receipt of course.

I took out a contract with Orange. I don't have a receipt. I'd imagine
having the contract is proof of purchase.

" cupra" <[email protected]> wrote in message
news:[email protected]...
> oO wrote:
>> Hi,
>>
>> I got a mobile (Nokia N70) about 6 months ago. It has died. It isn't
>> insured - stupid I know. I'm on Orange. Will Nokia or Orange be able
>> to replace it or am I screwed? Any decent help or advice very much
>> appreciated. Thanks in advance!
>
> Did it die spontaneously or has it suffered any abuse?

Spontaneously. When it is powered on the screen lights up but nothing
happens. Screen just stays on (blank - grey colour).

oO wrote:
> "Mungo "Two Sheds" Toadfoot" <[email protected]> wrote in message
> news:[email protected]...
>> oO wrote:
>>> Hi,
>>>
>>> I got a mobile (Nokia N70) about 6 months ago. It has died. It isn't
>>> insured - stupid I know. I'm on Orange. Will Nokia or Orange be able
>>> to replace it or am I screwed? Any decent help or advice very much
>>> appreciated. Thanks in advance!
>>
>> Take it back to where you bought it, with the receipt of course.
>
> I took out a contract with Orange. I don't have a receipt. I'd imagine
> having the contract is proof of purchase.

Yup, they'll replace it as long as there's no obvious physical damage.

Si

oO explained on 14/08/2006 :
> " cupra" <[email protected]> wrote in message
> news:[email protected]...
>> oO wrote:
>>> Hi,
>>>
>>> I got a mobile (Nokia N70) about 6 months ago. It has died. It isn't
>>> insured - stupid I know. I'm on Orange. Will Nokia or Orange be able
>>> to replace it or am I screwed? Any decent help or advice very much
>>> appreciated. Thanks in advance!
>>
>> Did it die spontaneously or has it suffered any abuse?
>
> Spontaneously. When it is powered on the screen lights up but nothing
> happens. Screen just stays on (blank - grey colour).

Take it back to the shop, they'll sort it no probs.

"Mungo "Two Sheds" Toadfoot" <[email protected]> wrote in message
news:[email protected]...
> oO wrote:
>> "Mungo "Two Sheds" Toadfoot" <[email protected]> wrote in message
>> news:[email protected]...
>>> oO wrote:
>>>> Hi,
>>>>
>>>> I got a mobile (Nokia N70) about 6 months ago. It has died. It isn't
>>>> insured - stupid I know. I'm on Orange. Will Nokia or Orange be able
>>>> to replace it or am I screwed? Any decent help or advice very much
>>>> appreciated. Thanks in advance!
>>>
>>> Take it back to where you bought it, with the receipt of course.
>>
>> I took out a contract with Orange. I don't have a receipt. I'd imagine
>> having the contract is proof of purchase.
>
> Yup, they'll replace it as long as there's no obvious physical damage.
>
> Si

Thanks. I'll try taking it back to an Orange shop.

"CheggersPop" <[email protected]> wrote in message
news:[email protected]...
> oO explained on 14/08/2006 :
>> " cupra" <[email protected]> wrote in message
>> news:[email protected]...
>>> oO wrote:
>>>> Hi,
>>>>
>>>> I got a mobile (Nokia N70) about 6 months ago. It has died. It isn't
>>>> insured - stupid I know. I'm on Orange. Will Nokia or Orange be able
>>>> to replace it or am I screwed? Any decent help or advice very much
>>>> appreciated. Thanks in advance!
>>>
>>> Did it die spontaneously or has it suffered any abuse?
>>
>> Spontaneously. When it is powered on the screen lights up but nothing
>> happens. Screen just stays on (blank - grey colour).
>
> Take it back to the shop, they'll sort it no probs.

OK thanks.

[email protected] declared for all the world to hear...
> Hi,
>
> I got a mobile (Nokia N70) about 6 months ago. It has died. It isn't
> insured - stupid I know. I'm on Orange. Will Nokia or Orange be able to
> replace it or am I screwed? Any decent help or advice very much appreciated.
> Thanks in advance!

Orange will not replace it, however Nokia will (attempt to) repair it.

Do you know why it has died? If not then get it to a repair centre for
some attention.
--
Regards
Jon

[email protected] declared for all the world to hear...
> I took out a contract with Orange. I don't have a receipt. I'd imagine
> having the contract is proof of purchase.

You will always get a receipt of some kind. If you buy from Orange
directly the invoice follows the delivery of the phone.

If you bought it from a shop you will have a receipt, even if it is for
£0.00
--
Regards
Jon

"Mungo \"Two Sheds\" Toadfoot" <[email protected]> declared for all the
world to hear...
> Yup, they'll replace it as long as there's no obvious physical damage.

I think you mean "repair" instead of "replace"?
--
Regards
Jon

[email protected] declared for all the world to hear...
> Spontaneously. When it is powered on the screen lights up but nothing
> happens. Screen just stays on (blank - grey colour).

You could try a hard reset. Details on www.filesaveas.com I think. Might
save you a trip.
--
Regards
Jon

"Jon" <[email protected]> wrote in message
news:[email protected]...
> [email protected] declared for all the world to hear...
>> I took out a contract with Orange. I don't have a receipt. I'd imagine
>> having the contract is proof of purchase.
>
> You will always get a receipt of some kind. If you buy from Orange
> directly the invoice follows the delivery of the phone.
>
> If you bought it from a shop you will have a receipt, even if it is for
> £0.00

I said I don't have one a receipt not that I didn't get one. You are correct
I did have an invoice but I doubt I kept it. My point was I doubt they will
deny I bought the phone from them.

"Jon" <[email protected]> wrote in message
news:[email protected]...
> [email protected] declared for all the world to hear...
>> Spontaneously. When it is powered on the screen lights up but nothing
>> happens. Screen just stays on (blank - grey colour).
>
> You could try a hard reset. Details on www.filesaveas.com I think. Might
> save you a trip.
> --
> Regards
> Jon

OK will take a look. Thanks!