Cashback: mobileoutlet K750i purchased May

I have committed the unforgiveable sin and lost the instructions to
claim the cashback on the deal in the subject line.

It was a SE K750i on Orange 400 mins/month, 12 months contract, free
handset and free line rental equivalent after cashback, from
themobileoutlet.co.uk - came with paperwork from vanillamobile

Is there anyone on here who took the same deal and could send me the
instructions for claiming cashback? I remember there were no vouchers
(a la OSPS) etc, just a bit of paper with info about which bills and
what info to send and where to send it.

There are terms and conditions on their website, but I want to check
that the t&c I purchased under are the same as those that are there
now, just in case - I don't want to screw up the first cashback and
lose the rest because of it :-\

Would be *very* grateful!

--
KVL

---

› See More: Cashback: mobileoutlet K750i purchased May

In article <[email protected]>,
[email protected] says...
> Is there anyone on here who took the same deal and could send me the
> instructions for claiming cashback? I remember there were no vouchers
> (a la OSPS) etc, just a bit of paper with info about which bills and
> what info to send and where to send it.

Hm... thought *someone* would have.

I'll just have to follow the t&c on their website and hope :-\

Can someone at least give me the address for cashback claims?

--
KVL

In article <[email protected]>,
[email protected] says...
> I'll just have to follow the t&c on their website and hope :-\
>
> Can someone at least give me the address for cashback claims?

Please? Anyone?

--
KVL

K wrote:
> In article <[email protected]>,
> [email protected] says...
> > I'll just have to follow the t&c on their website and hope :-\
> >
> > Can someone at least give me the address for cashback claims?
>
> Please? Anyone?
>
> --
> KVL

These are the general cashback details from the mobileoutlet website,
and the customer service address from the same site, I suggest you
contact them and ask them for their assistance :

Customer Relations
Suite 3 - 4
Riverdale House
Dockfield Road
Shipley
BD17 7AD

0870 1999 333


11.0 Cash Back and Half Price Line Rental Entitlements

It is important that you read and understand the terms for claiming
your cash back. In order to qualify for your cash back it is important
that you comply with the exact terms of the relevant cash back. All
cash back and half price rentals must be made in writing and within the
relevant time limits. You must also send in original bills to us.
Copies are NOT acceptable. It is your responsibility to make sure we
receive them within the relevant time limits. Once we are receipt of
your original documentation, please allow 28 days for delivery of
cheques. Original bills are not returned unless a self addressed
envelope is provided.

Please note: All our offers on cash back and half price line rental
entitlements are also conditional upon you paying your phone bill on
time and by the date specified on the bill. If you make any payment
which is late then you will loose your entitlement to the cash back and
half price line rental.

11.1 If your cash back entitlement is less than £200, you have to
claim the offer back in a 2 stage process. This cash back and half
price line rental offer is conditional upon you complying with the
exact terms of this clause. If any one stage is not complied with, you
will loose your entitlement to claim the whole of the cash back and
half price line rental. If there have been any late payments made on
your account at any time this will result in you loosing your
entitlement to claim the cash back and half price line rental.
All cash back and half price line rental entitlements under £200 are
paid in two stages;
In month 6 of your contract you will need to forward bills 1through to
6 to us within 21 days of the issue date on bill number 6.
In month 12 of your contract you will need to forward bills 7 through
to 12 to us within 21 days of the issue date on bill number 12.

11.2 If you have an 18 month contract with your mobile phone, you will
have your cash back/half price line rental refunded in 2 stages. We
refund your line rental/cash back in month 12 and 18. To complete the
process to redeem your cash back/line rental you must provide bills 6-
12, 17 and 18. These bills must be originals and must be received by
The Mobile Outlet within 21 days from the date shown on these bills;
otherwise you will loose your cash back/half price entitlement. Please
note when forwarding bills 6-12, these must be received together within
21 days of the bill date illustrated on bill number 12.

11.3 If your cash back entitlement is more than £201 for a 12 month
contract, you have to claim your money back in a 5 stage process. This
cash back offer is conditional upon you complying with the exact terms
of this clause. The steps in point 11.1, 11.2 only apply to contracts
where the cash back entitlement is £200 or less. To claim cash back in
cases where your entitlement is £201 and above you need to comply with
the following 5 stages listed below. If you do not comply with the
exact terms of each of these stages you will loose your entitlement to
your cash back. If any one stage is not complied with, you will loose
your entitlement to claim the whole of the cash back. If there have
been any late payments made on your account at any time this will
result in your application for cash back being void.

It is your responsibility to ensure that the relevant documentation
reaches us within the relevant period. The stages of claiming the cash
back are:


In month 4 of your contract you will need to forward bills 1through to
4 to us within 21 days of the issue date on bill number 4.
In month 7 of your contract you will need to forward bills 5 through to
7 to us within 21 days of the issue date on bill number 7.
In month 9 of your contract you will need to forward bills 8 & 9 to us
within 21 days of the issue date on bill number 9.
In month 11 of your contract you will need to forward bills 10 & 11to
us within 21 days of the issue date on bill number 11.
In month 12 of your contract you will need to forward to us bill 12
within 21 days of the issue date on bill number 12.
11.4 Any cash back queries after 14 days of order must be forwarded to
[email protected]. The customer service team will not be
able to help with any queries after this point.

11.5 You must include your original dispatch note with your first claim
for any cash back application to be successful. If your order is
submitted without or with a copy of your dispatch note your cash back
application will be void.