Orange Samsung mobile delivered with broken seal

"Ivor Jones" <[email protected]> wrote in message
news:[email protected]...
> "Jack Torrence" <room217[at]overlook.freeserve.co.uk> wrote
> in message news:[email protected]
>> "Ivor Jones" <[email protected]> wrote in message
>> news:[email protected]...
>
> [snip]
>
>> > I may be wrong but I get the impression that the
>> > (sealed or otherwise) box was inside a jiffy bag or
>> > other outer packaging and it is this that was signed
>> > for, the OP would only have found out the inner box had
>> > been opened once they'd signed for the jiffy and opened
>> > it (after, of course, the courier had gone).
>>
>> You don't sign for the packaging but the contents.
>> Nothing to stop you opening the packaging to check the
>> contents.
>
> True, but most people don't, do they..?

Probably not. But those that don't should be fully aware that they have
accepted the package sight unseen.

---

› See More: Orange Samsung mobile delivered with broken seal

"Ivor Jones" <[email protected]> wrote in message
news:[email protected]...
> "BORG" <[email protected]> wrote in message
> news:[email protected]
>
> [snip]
>
>> Jeez of all the things in the world to have a go about,
>> does the thing work ? was the plastic bags inside open ?
>>
>> Just use the bloody thing
>
> So then what do you do when it fails due to something someone else did
> before you got it..? Never accept anything other than a factory-sealed
> box.

If the contents appear to be untouched then keep and use it. If it appears
to have been tampered with then send it back. If it subsequently fails then
send it back under warranty.

To be honest the OP sounds rather parnoid.

[email protected] declared for all the world to hear...
> I've taken delivery today of a new Orange contract phone, a Samsung
> D900 in a Samsung box. The seal has been broken and then taped over
> with a clear tape, not marked as tamper proof or bearing any logo.
>
> I've contacted Orange to say I don't want to accept this phone as the
> seal is broken and on both occassions (I've rung twice) they've said
> the box has been opened at Orange to insert the sim card. (In fact the
> first call they said they had to open all the boxes to make sure there
> were sim cards in them and then reseal them.)
>
> As there is nothing to say anywhere that the seal has been broken by
> Orange, and nothing on the resealing tape to indicate it's been
> resealed by Orange I'm still very wary. Am I being over cautious?

Maybe not, but what you have been told is true. Samsung deliver the
phones to Orange's warehouse in Banbury. There they are opened, a SIM
card and various other bits are inserted and the box is then re-sealed.

> This is my first experience or Orange, is their customer service always
> so poor?

What's poor about it? You asked a question and were given the answer.
--
Regards
Jon

[email protected]lid declared for all the world to hear...
> Why do they need to open the box to put the SIM in..?

Because teleportation only exists in science fiction.

> Do they consider
> their customers too stupid to do this for themselves..?

The SIM is not the only thing that is placed in the box, in any case
it's done to prevent the need for a separate packet which has to be good
news for the environment and also to negate the possibility of SIM and
phone becoming separated.

> I wouldn't accept it.

Best make sure then that you never ever purchase an Orange phone,
because they all get the same treatment.
--
Regards
Jon

[email protected]lid declared for all the world to hear...
> Assuming the box is enclosed within an outer jiffy bag, they could put it
> in that.

In a warehouse environment processing thousands of order per day? Not
practical in the slightest. Far more sensible to have the SIMs in the
box.

--
Regards
Jon

[email protected] declared for all the world to hear...
> Return it within the 14 day grace period.

What for?
--
Regards
Jon

[email protected]lid declared for all the world to hear...
> So then what do you do when it fails due to something someone else did
> before you got it..? Never accept anything other than a factory-sealed
> box.

Most of us live in the real world though.
--
Regards
Jon

[email protected] declared for all the world to hear...
> Jeez of all the things in the world to have a go about, does the thing
> work ? was the plastic bags inside open ?
>
> Just use the bloody thing

At last, a sensible post.
--
Regards
Jon

Simon Finnigan wrote:
> Ivor Jones wrote:
>> "Jack Torrence" <room217[at]overlook.freeserve.co.uk> wrote
>> in message news:[email protected]
>>> "Ivor Jones" <[email protected]> wrote in message
>>> news:[email protected]...
>>
>> [snip]
>>
>>>> I may be wrong but I get the impression that the
>>>> (sealed or otherwise) box was inside a jiffy bag or
>>>> other outer packaging and it is this that was signed
>>>> for, the OP would only have found out the inner box had
>>>> been opened once they'd signed for the jiffy and opened
>>>> it (after, of course, the courier had gone).
>>>
>>> You don't sign for the packaging but the contents.
>>> Nothing to stop you opening the packaging to check the
>>> contents.
>>
>> True, but most people don't, do they..?
>
> And most delivery companies I`ve had experience with won`t let you
> open the parcel until you`ve signed for it - catch 22.

I always sign for things and write 'not checked' on the delivery note.

--
Don't say you dont have enough time,
you have the same amount as Einstein,Da vinci, Bill Gates...

Simon Finnigan wrote:
> Ivor Jones wrote:
>> "Jack Torrence" <room217[at]overlook.freeserve.co.uk> wrote
>> in message news:[email protected]
>>> "Ivor Jones" <[email protected]> wrote in message
>>> news:[email protected]...
>>
>> [snip]
>>
>>>> I may be wrong but I get the impression that the
>>>> (sealed or otherwise) box was inside a jiffy bag or
>>>> other outer packaging and it is this that was signed
>>>> for, the OP would only have found out the inner box had
>>>> been opened once they'd signed for the jiffy and opened
>>>> it (after, of course, the courier had gone).
>>>
>>> You don't sign for the packaging but the contents.
>>> Nothing to stop you opening the packaging to check the
>>> contents.
>>
>> True, but most people don't, do they..?
>
> And most delivery companies I`ve had experience with won`t let you
> open the parcel until you`ve signed for it - catch 22.

I always sign for things and write 'not checked' on the delivery note.

--
Don't say you dont have enough time,
you have the same amount as Einstein,Da vinci, Bill Gates...

"Jon" <[email protected]> wrote in message
news:[email protected]
> [email protected]lid declared for all the world to
> hear...
> > Assuming the box is enclosed within an outer jiffy bag,
> > they could put it in that.
>
> In a warehouse environment processing thousands of order
> per day? Not practical in the slightest. Far more
> sensible to have the SIMs in the box.

So it's easier to (a) open the box (b) put the SIM inside (c) reseal
(badly..!) the box, then still put the whole thing in a jiffy..? Or are
you telling me they don't protect the box against transit damage in this
way..?

Whenever I've had anything delivered by courier (admittedly never a phone,
I prefer to buy them face to face with the seller) then the sealed box has
always been inside an outer protective jiffy bag. I have never had a box
delivered without this.

(Makes mental note never to buy a phone by remote...)

Ivor

"Jon" <[email protected]> wrote in message
news:[email protected]
> [email protected]lid declared for all the world to
> hear...
> > Why do they need to open the box to put the SIM in..?
>
> Because teleportation only exists in science fiction.

That's not what I meant and you know it.

> > Do they consider
> > their customers too stupid to do this for themselves..?
>
> The SIM is not the only thing that is placed in the box,
> in any case it's done to prevent the need for a separate
> packet which has to be good news for the environment and
> also to negate the possibility of SIM and phone becoming
> separated.

So you don't protect the box against transit damage..? Another good reason
never to buy from Orange.

> > I wouldn't accept it.
>
> Best make sure then that you never ever purchase an
> Orange phone, because they all get the same treatment.

I'll never be buying anything from Orange again, you can be sure of that.
And not only for this reason.

Ivor

"Simon Finnigan" <[email protected]> wrote in
message news:[email protected]
> Ivor Jones wrote:
> > "Jack Torrence" <room217[at]overlook.freeserve.co.uk>
> > wrote in message
> > news:[email protected]

[snip]

> > > You don't sign for the packaging but the contents.
> > > Nothing to stop you opening the packaging to check the
> > > contents.
> >
> > True, but most people don't, do they..?
>
> And most delivery companies I`ve had experience with
> won`t let you open the parcel until you`ve signed for it
> - catch 22.

Then it goes back. I've never had a problem.

Ivor

"JackieGreen" <[email protected]> wrote
in message
news:[email protected]

[snip]

> I always sign for things and write 'not checked' on the
> delivery note.

Then they say "you didn't check it, not our fault if it's damaged/bits
missing/whatever" Catch 22 again.

Ivor

"Jon" <[email protected]> wrote in message
news:[email protected]
> [email protected] declared for all the world to
> hear...
> > Return it within the 14 day grace period.
>
> What for?

No idea, too much snipping..!

Ivor