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  1. #46
    Ivor Jones
    Guest

    Re: Orange Samsung mobile delivered with broken seal

    "Jonathan Morris" <[email protected]> wrote in message
    news:[email protected]
    > Ivor Jones wrote:
    > > If they *must* open the boxes (and I really don't
    > > see why the additional "bits" can't be taped to the box
    > > and then the whole placed in a jiffy to protect against
    > > transit damage if nothing else), why not reseal with a
    > > seal that says "resealed by Orange for xxx reasons" or
    > > whatever..? A blank bit of sellotape is very suspect in
    > > my view.

    >
    > I'd agree that some more security tape would be a good
    > idea, but I do think some people are being rather
    > paranoid on here.


    As the saying goes, just because you're paranoid doesn't mean they
    *aren't* out to get you..!

    Seriously, the main reason I insist on sealed packaging on delivered items
    is simply because if the package *isn't* sealed, what is to stop the
    sender claiming that any broken item or defect is down to you and that it
    didn't happen en route..?

    > When I sold phones from 1994, EVERY phone was opened
    > because I would activate the phone for the customer! It
    > also enabled me to check that the phone worked before
    > sending it out (saving a possible DOA that is a pain for
    > both me and the customer alike) but now it seems that
    > doing something like this would have the customer demand
    > a replacement straight away!!


    If you're buying from a shop, then yes, it's ok to open the box and check
    the phone is working before the customer leaves. But *only* if the
    customer agrees - if I am buying a phone as a gift for someone, I don't
    really want to give them an opened box.

    But we are really talking here about phones delivered by courier, post or
    whatever. These should *always* be sealed.

    > I doubt very much Orange open the boxes to insert their
    > own material (manual, T&Cs and SIM card) and then play
    > with the phones.


    It doesn't matter *why* they open the box. The box *has been opened*
    therefore is no longer factory sealed and the contents *could* have been
    tampered with. They should either not open them or they should reseal with
    tape saying what they have done and why.

    > Imagine how many they must handle every
    > day! Likewise, imagine having the SIM separate, with the
    > chance to see it get lost or mixed up. A recipe for
    > disaster! Much, much safer for the customer to have it in
    > the box, thus preventing the chance of someone opening
    > the bag, taking out the phone box and throwing away the
    > packing with a SIM card in it.


    So seal the bag with tape showing if it's been opened or not.

    > Since Orange began supplying 'normal' phones to meet
    > demand (the alternative being no phone at all when stock
    > of Orange branded kit runs out), there really can't be
    > any other solution. You can't ship everything to Samsung
    > and ask them to do it for you (imagine the logistical
    > nightmare - sending SIM cards to South Korea, with no way
    > of knowing that the right phone got the right SIM).


    Tape it to the outside of the box and put the box in a jiffy bag. Simple.

    > If the phone works (and is still sealed in its plastic
    > bag, with the screen cover) then I wouldn't get all
    > worked up. Orange isn't the only network to put a SIM
    > card in the box either. If the IMEI and IMSI need to be
    > tied together, you really don't want to split them.


    They don't need to be tied together. Orange would *like* them to be, but
    it isn't necessary for the equipment to operate.

    Ivor





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  2. #47
    Jonathan Morris
    Guest

    Re: Orange Samsung mobile delivered with broken seal

    Ivor Jones wrote:
    > Seriously, the main reason I insist on sealed packaging on delivered items
    > is simply because if the package *isn't* sealed, what is to stop the
    > sender claiming that any broken item or defect is down to you and that it
    > didn't happen en route..?


    Tell them it was sealed. If they say it wasn't, because they opened it
    to put in the SIM, you say that this means it could have been damaged
    by them. Then see what they say!

    > If you're buying from a shop, then yes, it's ok to open the box and check
    > the phone is working before the customer leaves. But *only* if the
    > customer agrees - if I am buying a phone as a gift for someone, I don't
    > really want to give them an opened box.


    We were mail order, and had to do connections beforehand as we would
    get charged the full subsidy if the customer didn't 'connect at home'.
    Actually, the first phones did go out unopened, until the new rules
    came in. The upside was being able to find a faulty handset (extremely
    rare except for Dancall dc1's and some Motorola's, which few people
    would buy if they took our advice!).

    > It doesn't matter *why* they open the box. The box *has been opened*
    > therefore is no longer factory sealed and the contents *could* have been
    > tampered with. They should either not open them or they should reseal with
    > tape saying what they have done and why.


    Yes. I had laser-labels rather than tape with an explanation of why it
    was opened - and our phone number. Probably still have the Word
    document on a backup CD somewhere!

    > Tape it to the outside of the box and put the box in a jiffy bag. Simple.


    No. The SIM could easily get lost. They also put in other paperwork,
    including any specific Orange manual. This would definitely get messed
    up in any warehouse. The jiffy bag is only the very last bit of the
    ordering/picking/sending process.

    > They don't need to be tied together. Orange would *like* them to be, but
    > it isn't necessary for the equipment to operate.


    Of course. But, that's the way they do things, like it or not. Let's
    not argue about that here, even though we all know that any Orange SIM
    (well, most) will work!

    Jonathan




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