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  1. #1
    Pete Bradley
    Guest
    I'm considering switching to the Virgin mobile network but was
    wondering if anyone can advise of it's reliability/coverage/customer
    service levels etc.? I've been on the Orange EQ Virgin tariff for the
    last 5 years but my monthly costs are coming in over 15 now, so I
    thought I would switch to Virgin's sim-only offer of 20 with 300
    texts and 300 mins a month.

    I'm planning to keep the EQ Virgin tariff but diverting all calls to
    the Virgin number, if I decide to sign up for it - but is there anyway
    to divert texts as well?

    Many thanks.




    See More: Virgin mobile - help needed




  2. #2
    Mehdi
    Guest

    Re: Virgin mobile - help needed

    On 19 Sep 2006 09:14:59 -0700, Pete Bradley wrote:

    > I'm considering switching to the Virgin mobile network but was
    > wondering if anyone can advise of it's reliability/coverage/customer
    > service levels etc.?


    I've been with them for more than 3 years. Coverage obviously depends on
    where you are. They're using the T-Mobile network. I'm never had any
    coverage problems myself (northern ireland). Ringing CS will cost you 10p
    (flat rate), they'll credit that to your account if it turns out that the
    problem came from them. I've always found them very helpful although it
    often takes a good 15-20 minutes before you get to speak to somebody. No
    reliability problems. You can contact them by email too, i've done it twice
    and got an answer whithin 1 day.

    Their web site is crap, only works half the time but they've launched a new
    web site so it might be a bit better now.

    > I've been on the Orange EQ Virgin tariff for the
    > last 5 years but my monthly costs are coming in over 15 now, so I
    > thought I would switch to Virgin's sim-only offer of 20 with 300
    > texts and 300 mins a month.
    >
    > I'm planning to keep the EQ Virgin tariff but diverting all calls to
    > the Virgin number, if I decide to sign up for it - but is there anyway
    > to divert texts as well?


    I don't think that you can divert texts as well. Why don't you just port
    your number to Virgin?



  3. #3
    Pete Bradley
    Guest

    Re: Virgin mobile - help needed

    Mehdi wrote:
    > On 19 Sep 2006 09:14:59 -0700, Pete Bradley wrote:
    >
    > > I'm considering switching to the Virgin mobile network but was
    > > wondering if anyone can advise of it's reliability/coverage/customer
    > > service levels etc.?

    >
    > I've been with them for more than 3 years. Coverage obviously depends on
    > where you are. They're using the T-Mobile network. I'm never had any
    > coverage problems myself (northern ireland). Ringing CS will cost you 10p
    > (flat rate), they'll credit that to your account if it turns out that the
    > problem came from them. I've always found them very helpful although it
    > often takes a good 15-20 minutes before you get to speak to somebody. No
    > reliability problems. You can contact them by email too, i've done it twice
    > and got an answer whithin 1 day.
    >
    > Their web site is crap, only works half the time but they've launched a new
    > web site so it might be a bit better now.
    >
    > > I've been on the Orange EQ Virgin tariff for the
    > > last 5 years but my monthly costs are coming in over 15 now, so I
    > > thought I would switch to Virgin's sim-only offer of 20 with 300
    > > texts and 300 mins a month.
    > >
    > > I'm planning to keep the EQ Virgin tariff but diverting all calls to
    > > the Virgin number, if I decide to sign up for it - but is there anyway
    > > to divert texts as well?

    >
    > I don't think that you can divert texts as well. Why don't you just port
    > your number to Virgin?


    Thanks for the reply. Unfortunately Orange have informed me that if I
    port my number I can no longer go back the EQ Virgin tariff in future.
    It's an excellent price plan and I don't want to loose it, so it means
    having to divert everything if I switched to Virgin now. Shame about
    the texts though.

    I live near to London, so I guess the coverage wouldn't be at all bad
    near here. I've always been led to believe that Orange's coverage was
    the best, and didn't know anything about T-Mobile.




  4. #4
    ACDeag
    Guest

    Re: Virgin mobile - help needed

    Pete Bradley explained on 19/09/2006 :
    > Mehdi wrote:
    >> On 19 Sep 2006 09:14:59 -0700, Pete Bradley wrote:
    >>
    >>> I'm considering switching to the Virgin mobile network but was
    >>> wondering if anyone can advise of it's reliability/coverage/customer
    >>> service levels etc.?

    >>
    >> I've been with them for more than 3 years. Coverage obviously depends on
    >> where you are. They're using the T-Mobile network. I'm never had any
    >> coverage problems myself (northern ireland). Ringing CS will cost you 10p
    >> (flat rate), they'll credit that to your account if it turns out that the
    >> problem came from them. I've always found them very helpful although it
    >> often takes a good 15-20 minutes before you get to speak to somebody. No
    >> reliability problems. You can contact them by email too, i've done it twice
    >> and got an answer whithin 1 day.
    >>
    >> Their web site is crap, only works half the time but they've launched a new
    >> web site so it might be a bit better now.
    >>
    >>> I've been on the Orange EQ Virgin tariff for the
    >>> last 5 years but my monthly costs are coming in over 15 now, so I
    >>> thought I would switch to Virgin's sim-only offer of 20 with 300
    >>> texts and 300 mins a month.
    >>>
    >>> I'm planning to keep the EQ Virgin tariff but diverting all calls to
    >>> the Virgin number, if I decide to sign up for it - but is there anyway
    >>> to divert texts as well?

    >>
    >> I don't think that you can divert texts as well. Why don't you just port
    >> your number to Virgin?

    >
    > Thanks for the reply. Unfortunately Orange have informed me that if I
    > port my number I can no longer go back the EQ Virgin tariff in future.
    > It's an excellent price plan and I don't want to loose it, so it means
    > having to divert everything if I switched to Virgin now. Shame about
    > the texts though.
    >
    > I live near to London, so I guess the coverage wouldn't be at all bad
    > near here. I've always been led to believe that Orange's coverage was
    > the best, and didn't know anything about T-Mobile.


    Diverted numbers will be charged at 35p/min as they will be
    cross-network





  5. #5
    Pete Bradley
    Guest

    Re: Virgin mobile - help needed

    ACDeag wrote:
    > Diverted numbers will be charged at 35p/min as they will be
    > cross-network


    Unfortunately that will have to be the case. Unless Orange plan to
    reintroduce the EQ Virgin price plan I can't afford to lose it by
    porting my number. I even tried asking Orange's customer services last
    night if they would EQ the price plan I'm interested in at Virgin - got
    a stony silence and then the usual "You can only choose the plans on
    offer on our EQ webpage, or go for an Orange 'Animal' tarrif".
    Unfortunately the only plans they seem to EQ now are for T-Mobile, O2
    and Vodafone.

    Unless the coverage/relibility of Virgin is really poor then I'll just
    have to divert calls to the new number on Virgin. Seems a shame as I
    thought the whole idea of EQ was to attract customers away from other
    carriers and onto Orange by copying any/allcompetitor tarrifs?




  6. #6
    bob_builder
    Guest

    Re: Virgin mobile - help needed

    Pete Bradley wrote:
    > ACDeag wrote:
    > > Diverted numbers will be charged at 35p/min as they will be
    > > cross-network

    >
    > Unfortunately that will have to be the case. Unless Orange plan to
    > reintroduce the EQ Virgin price plan I can't afford to lose it by
    > porting my number. I even tried asking Orange's customer services last
    > night if they would EQ the price plan I'm interested in at Virgin - got
    > a stony silence and then the usual "You can only choose the plans on
    > offer on our EQ webpage, or go for an Orange 'Animal' tarrif".
    > Unfortunately the only plans they seem to EQ now are for T-Mobile, O2
    > and Vodafone.


    You could always move onto the actual Virgin tariff that Orange "EQ" at
    any time from your Virgin SIM only offer. This is actually better than
    the Orange equivalent as Orange have not modified the plan with the
    last few changes (like 3p texts) that Virgin have more recently
    introduced.




  7. #7
    Nick B.
    Guest

    Re: Virgin mobile - help needed

    Pete Bradley wrote:
    > ACDeag wrote:
    >> Diverted numbers will be charged at 35p/min as they will be
    >> cross-network

    >
    > Unfortunately that will have to be the case. Unless Orange plan to
    > reintroduce the EQ Virgin price plan I can't afford to lose it by
    > porting my number. I even tried asking Orange's customer services last
    > night if they would EQ the price plan I'm interested in at Virgin - got
    > a stony silence and then the usual "You can only choose the plans on
    > offer on our EQ webpage, or go for an Orange 'Animal' tarrif".
    > Unfortunately the only plans they seem to EQ now are for T-Mobile, O2
    > and Vodafone.
    >
    > Unless the coverage/relibility of Virgin is really poor then I'll just
    > have to divert calls to the new number on Virgin. Seems a shame as I
    > thought the whole idea of EQ was to attract customers away from other
    > carriers and onto Orange by copying any/allcompetitor tarrifs?


    Why not record an "extended absence" message on your OVP-Virgin
    answerphone telling everyone your new Virgin number? That way you get to
    keep your OVP Virgin (at zero running costs) and everyone that calls
    gets your new number. It's worked for me for the last two years...


    --
    Nick B.



  8. #8
    Pete Bradley
    Guest

    Re: Virgin mobile - help needed


    Nick B. wrote:
    > Pete Bradley wrote:
    > > ACDeag wrote:
    > >> Diverted numbers will be charged at 35p/min as they will be
    > >> cross-network

    > >
    > > Unfortunately that will have to be the case. Unless Orange plan to
    > > reintroduce the EQ Virgin price plan I can't afford to lose it by
    > > porting my number. I even tried asking Orange's customer services last
    > > night if they would EQ the price plan I'm interested in at Virgin - got
    > > a stony silence and then the usual "You can only choose the plans on
    > > offer on our EQ webpage, or go for an Orange 'Animal' tarrif".
    > > Unfortunately the only plans they seem to EQ now are for T-Mobile, O2
    > > and Vodafone.
    > >
    > > Unless the coverage/relibility of Virgin is really poor then I'll just
    > > have to divert calls to the new number on Virgin. Seems a shame as I
    > > thought the whole idea of EQ was to attract customers away from other
    > > carriers and onto Orange by copying any/allcompetitor tarrifs?

    >
    > Why not record an "extended absence" message on your OVP-Virgin
    > answerphone telling everyone your new Virgin number? That way you get to
    > keep your OVP Virgin (at zero running costs) and everyone that calls
    > gets your new number. It's worked for me for the last two years...
    >
    >
    > --
    > Nick B.


    Excellent idea Nick! Many thanks. I do exactly that




  9. #9
    Soruk
    Guest

    Re: Virgin mobile - help needed

    On 20 Sep 2006 05:12:22 -0700, bob_builder <[email protected]> wrote:
    >Pete Bradley wrote:
    >> ACDeag wrote:
    >> > Diverted numbers will be charged at 35p/min as they will be
    >> > cross-network

    >>
    >> Unfortunately that will have to be the case. Unless Orange plan to
    >> reintroduce the EQ Virgin price plan I can't afford to lose it by
    >> porting my number. I even tried asking Orange's customer services last
    >> night if they would EQ the price plan I'm interested in at Virgin - got
    >> a stony silence and then the usual "You can only choose the plans on
    >> offer on our EQ webpage, or go for an Orange 'Animal' tarrif".
    >> Unfortunately the only plans they seem to EQ now are for T-Mobile, O2
    >> and Vodafone.

    >
    >You could always move onto the actual Virgin tariff that Orange "EQ" at
    >any time from your Virgin SIM only offer. This is actually better than
    >the Orange equivalent as Orange have not modified the plan with the
    >last few changes (like 3p texts) that Virgin have more recently
    >introduced.


    Orange haven't OVP'd the 5p minimum charge either. Or the GPRS rate.

    --
    -- Michael "Soruk" McConnell
    Eridani Star System

    MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
    Mail Me Anywhere - http://www.MailMeAnywhere.com/ - Mobile email



  10. #10
    Soruk
    Guest

    Re: Virgin mobile - help needed

    On 20 Sep 2006 05:12:22 -0700, bob_builder <[email protected]> wrote:
    >Pete Bradley wrote:
    >> ACDeag wrote:
    >> > Diverted numbers will be charged at 35p/min as they will be
    >> > cross-network

    >>
    >> Unfortunately that will have to be the case. Unless Orange plan to
    >> reintroduce the EQ Virgin price plan I can't afford to lose it by
    >> porting my number. I even tried asking Orange's customer services last
    >> night if they would EQ the price plan I'm interested in at Virgin - got
    >> a stony silence and then the usual "You can only choose the plans on
    >> offer on our EQ webpage, or go for an Orange 'Animal' tarrif".
    >> Unfortunately the only plans they seem to EQ now are for T-Mobile, O2
    >> and Vodafone.

    >
    >You could always move onto the actual Virgin tariff that Orange "EQ" at
    >any time from your Virgin SIM only offer. This is actually better than
    >the Orange equivalent as Orange have not modified the plan with the
    >last few changes (like 3p texts) that Virgin have more recently
    >introduced.


    Orange haven't OVP'd the 5p minimum charge either. Or the GPRS rate.

    --
    -- Michael "Soruk" McConnell
    Eridani Star System

    MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
    Mail Me Anywhere - http://www.MailMeAnywhere.com/ - Mobile email



  11. #11
    Soruk
    Guest

    Re: Virgin mobile - help needed

    On 20 Sep 2006 05:12:22 -0700, bob_builder <[email protected]> wrote:
    >Pete Bradley wrote:
    >> ACDeag wrote:
    >> > Diverted numbers will be charged at 35p/min as they will be
    >> > cross-network

    >>
    >> Unfortunately that will have to be the case. Unless Orange plan to
    >> reintroduce the EQ Virgin price plan I can't afford to lose it by
    >> porting my number. I even tried asking Orange's customer services last
    >> night if they would EQ the price plan I'm interested in at Virgin - got
    >> a stony silence and then the usual "You can only choose the plans on
    >> offer on our EQ webpage, or go for an Orange 'Animal' tarrif".
    >> Unfortunately the only plans they seem to EQ now are for T-Mobile, O2
    >> and Vodafone.

    >
    >You could always move onto the actual Virgin tariff that Orange "EQ" at
    >any time from your Virgin SIM only offer. This is actually better than
    >the Orange equivalent as Orange have not modified the plan with the
    >last few changes (like 3p texts) that Virgin have more recently
    >introduced.


    Orange haven't OVP'd the 5p minimum charge either. Or the GPRS rate.

    --
    -- Michael "Soruk" McConnell
    Eridani Star System

    MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
    Mail Me Anywhere - http://www.MailMeAnywhere.com/ - Mobile email



  12. #12
    Soruk
    Guest

    Re: Virgin mobile - help needed

    On 20 Sep 2006 05:12:22 -0700, bob_builder <[email protected]> wrote:
    >Pete Bradley wrote:
    >> ACDeag wrote:
    >> > Diverted numbers will be charged at 35p/min as they will be
    >> > cross-network

    >>
    >> Unfortunately that will have to be the case. Unless Orange plan to
    >> reintroduce the EQ Virgin price plan I can't afford to lose it by
    >> porting my number. I even tried asking Orange's customer services last
    >> night if they would EQ the price plan I'm interested in at Virgin - got
    >> a stony silence and then the usual "You can only choose the plans on
    >> offer on our EQ webpage, or go for an Orange 'Animal' tarrif".
    >> Unfortunately the only plans they seem to EQ now are for T-Mobile, O2
    >> and Vodafone.

    >
    >You could always move onto the actual Virgin tariff that Orange "EQ" at
    >any time from your Virgin SIM only offer. This is actually better than
    >the Orange equivalent as Orange have not modified the plan with the
    >last few changes (like 3p texts) that Virgin have more recently
    >introduced.


    Orange haven't OVP'd the 5p minimum charge either. Or the GPRS rate.

    --
    -- Michael "Soruk" McConnell
    Eridani Star System

    MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
    Mail Me Anywhere - http://www.MailMeAnywhere.com/ - Mobile email



  13. #13
    Soruk
    Guest

    Re: Virgin mobile - help needed

    On 20 Sep 2006 05:12:22 -0700, bob_builder <[email protected]> wrote:
    >Pete Bradley wrote:
    >> ACDeag wrote:
    >> > Diverted numbers will be charged at 35p/min as they will be
    >> > cross-network

    >>
    >> Unfortunately that will have to be the case. Unless Orange plan to
    >> reintroduce the EQ Virgin price plan I can't afford to lose it by
    >> porting my number. I even tried asking Orange's customer services last
    >> night if they would EQ the price plan I'm interested in at Virgin - got
    >> a stony silence and then the usual "You can only choose the plans on
    >> offer on our EQ webpage, or go for an Orange 'Animal' tarrif".
    >> Unfortunately the only plans they seem to EQ now are for T-Mobile, O2
    >> and Vodafone.

    >
    >You could always move onto the actual Virgin tariff that Orange "EQ" at
    >any time from your Virgin SIM only offer. This is actually better than
    >the Orange equivalent as Orange have not modified the plan with the
    >last few changes (like 3p texts) that Virgin have more recently
    >introduced.


    Orange haven't OVP'd the 5p minimum charge either. Or the GPRS rate.

    --
    -- Michael "Soruk" McConnell
    Eridani Star System

    MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
    Mail Me Anywhere - http://www.MailMeAnywhere.com/ - Mobile email



  14. #14
    Soruk
    Guest

    Re: Virgin mobile - help needed

    On 20 Sep 2006 05:12:22 -0700, bob_builder <[email protected]> wrote:
    >Pete Bradley wrote:
    >> ACDeag wrote:
    >> > Diverted numbers will be charged at 35p/min as they will be
    >> > cross-network

    >>
    >> Unfortunately that will have to be the case. Unless Orange plan to
    >> reintroduce the EQ Virgin price plan I can't afford to lose it by
    >> porting my number. I even tried asking Orange's customer services last
    >> night if they would EQ the price plan I'm interested in at Virgin - got
    >> a stony silence and then the usual "You can only choose the plans on
    >> offer on our EQ webpage, or go for an Orange 'Animal' tarrif".
    >> Unfortunately the only plans they seem to EQ now are for T-Mobile, O2
    >> and Vodafone.

    >
    >You could always move onto the actual Virgin tariff that Orange "EQ" at
    >any time from your Virgin SIM only offer. This is actually better than
    >the Orange equivalent as Orange have not modified the plan with the
    >last few changes (like 3p texts) that Virgin have more recently
    >introduced.


    Orange haven't OVP'd the 5p minimum charge either. Or the GPRS rate.

    --
    -- Michael "Soruk" McConnell
    Eridani Star System

    MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
    Mail Me Anywhere - http://www.MailMeAnywhere.com/ - Mobile email



  15. #15
    Soruk
    Guest

    Re: Virgin mobile - help needed

    On 20 Sep 2006 05:12:22 -0700, bob_builder <[email protected]> wrote:
    >Pete Bradley wrote:
    >> ACDeag wrote:
    >> > Diverted numbers will be charged at 35p/min as they will be
    >> > cross-network

    >>
    >> Unfortunately that will have to be the case. Unless Orange plan to
    >> reintroduce the EQ Virgin price plan I can't afford to lose it by
    >> porting my number. I even tried asking Orange's customer services last
    >> night if they would EQ the price plan I'm interested in at Virgin - got
    >> a stony silence and then the usual "You can only choose the plans on
    >> offer on our EQ webpage, or go for an Orange 'Animal' tarrif".
    >> Unfortunately the only plans they seem to EQ now are for T-Mobile, O2
    >> and Vodafone.

    >
    >You could always move onto the actual Virgin tariff that Orange "EQ" at
    >any time from your Virgin SIM only offer. This is actually better than
    >the Orange equivalent as Orange have not modified the plan with the
    >last few changes (like 3p texts) that Virgin have more recently
    >introduced.


    Orange haven't OVP'd the 5p minimum charge either. Or the GPRS rate.

    --
    -- Michael "Soruk" McConnell
    Eridani Star System

    MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
    Mail Me Anywhere - http://www.MailMeAnywhere.com/ - Mobile email



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