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  1. #1
    mekki100
    Guest
    Have decided to use the mobile connect supplied with my Comet Laptop
    in December 2005 because of changed circumstances. I lost the original
    installation disk and Vodafone of Exeter supplied me with a software
    upgrade disc which I thought would solve the installation problem I was
    having.......( I got to the creating a profile section, selected the
    correct options but error message saying " driver failed to load"
    appeared.). A computer shop man has tried to help obtaining the driver
    (s) and called Vodafone but alas ( surprise surprise ) was told its all
    on the web site.
    Neither of us can find them.
    Can anyone point us to the drivers?
    thanks
    Mick




    See More: Vodafone Mobile Connect 3G?GPRS




  2. #2
    Sam
    Guest

    Re: Vodafone Mobile Connect 3G?GPRS

    On 22 Sep 2006 02:50:00 -0700, "mekki100" <[email protected]>
    wrote:

    >Have decided to use the mobile connect supplied with my Comet Laptop
    >in December 2005 because of changed circumstances. I lost the original
    >installation disk and Vodafone of Exeter supplied me with a software
    >upgrade disc which I thought would solve the installation problem I was
    > having.......( I got to the creating a profile section, selected the
    >correct options but error message saying " driver failed to load"
    >appeared.). A computer shop man has tried to help obtaining the driver
    >(s) and called Vodafone but alas ( surprise surprise ) was told its all
    >on the web site.
    >Neither of us can find them.
    >Can anyone point us to the drivers?
    >thanks
    >Mick


    http://www.business.vodafone.com/

    Sam.



  3. #3
    MinervaUK
    Guest

    Re: Vodafone Mobile Connect 3G?GPRS

    Hi,

    It's important to un-install the software disk you had provided to you
    in Exeter through Add / Remove hardware. If you still have problems
    after installing version 7.00 from the below link I'd recommend going
    to www.vodafone.co.uk, selecting 'contact us' then 'email'. If you
    include the code FIT135 in your email this will route your query
    through to somebody who will be able to help you. I'd also recommend
    including the following details:

    - Account number of your PAYU data card
    - Make and model of lap-top you're using
    - Operating system your lap-top is using

    Mobile Connect V7.00 -

    http://groups.google.com/group/uk.te...1181c2b078fe8b


    Sam wrote:
    > On 22 Sep 2006 02:50:00 -0700, "mekki100" <[email protected]>
    > wrote:
    >
    > >Have decided to use the mobile connect supplied with my Comet Laptop
    > >in December 2005 because of changed circumstances. I lost the original
    > >installation disk and Vodafone of Exeter supplied me with a software
    > >upgrade disc which I thought would solve the installation problem I was
    > > having.......( I got to the creating a profile section, selected the
    > >correct options but error message saying " driver failed to load"
    > >appeared.). A computer shop man has tried to help obtaining the driver
    > >(s) and called Vodafone but alas ( surprise surprise ) was told its all
    > >on the web site.
    > >Neither of us can find them.
    > >Can anyone point us to the drivers?
    > >thanks
    > >Mick

    >
    > http://www.business.vodafone.com/
    >
    > Sam.





  4. #4
    mekki100
    Guest

    Re: Vodafone Mobile Connect 3G?GPRS

    Thanks for help I now have Vodafone mobile connect installed and
    running.
    I knew it would be a little dear on its PAYU tariff buts needs
    must..........BUT
    I literally surfed for about three hours on Saturday and found that it
    had used 12mb roughly of download. I had enquired of Vodafone salesman
    " how much download would occur if I just surfed, emailed and
    messengered for a couple of hours a night.?" His reply was I do that
    and use about 90mb per month. Simple maths tell me that I would be
    using 360 mb ( approx ) . So my idea of going for the monthly 250mb is
    not warranted.
    And the annoying thing is that most of that time on Saturday was on the
    Vodafone web site trying to sort out user names, unlocking child care
    control, and trying to get msn messenger to load.
    I have tried omitting images from the download, but that failed to
    operate.
    Trying to log in to Vodafone accounts meant trying to learn the
    Vodafone way of thinking
    I know its me but have been using computers for ten years the internet
    for maybe eight, and do find this service is not user friendly.
    My question now is,,,,,,is there a forum to help learn to use? Not
    everything is intuitive and because of that and the costs I am
    reluctant to carry on much further
    Mick
    MinervaUK wrote:
    > Hi,
    >
    > It's important to un-install the software disk you had provided to you
    > in Exeter through Add / Remove hardware. If you still have problems
    > after installing version 7.00 from the below link I'd recommend going
    > to www.vodafone.co.uk, selecting 'contact us' then 'email'. If you
    > include the code FIT135 in your email this will route your query
    > through to somebody who will be able to help you. I'd also recommend
    > including the following details:
    >
    > - Account number of your PAYU data card
    > - Make and model of lap-top you're using
    > - Operating system your lap-top is using
    >
    > Mobile Connect V7.00 -
    >
    > http://groups.google.com/group/uk.te...1181c2b078fe8b
    >
    >
    > Sam wrote:
    > > On 22 Sep 2006 02:50:00 -0700, "mekki100" <[email protected]>
    > > wrote:
    > >
    > > >Have decided to use the mobile connect supplied with my Comet Laptop
    > > >in December 2005 because of changed circumstances. I lost the original
    > > >installation disk and Vodafone of Exeter supplied me with a software
    > > >upgrade disc which I thought would solve the installation problem I was
    > > > having.......( I got to the creating a profile section, selected the
    > > >correct options but error message saying " driver failed to load"
    > > >appeared.). A computer shop man has tried to help obtaining the driver
    > > >(s) and called Vodafone but alas ( surprise surprise ) was told its all
    > > >on the web site.
    > > >Neither of us can find them.
    > > >Can anyone point us to the drivers?
    > > >thanks
    > > >Mick

    > >
    > > http://www.business.vodafone.com/
    > >
    > > Sam.





  5. #5
    mekki100
    Guest

    Re: Vodafone Mobile Connect 3G?GPRS

    Yes I am still frustrated with Mobile Connect. Emails to Voda go
    unanswered, there's quite a few for sale on ebay ( why?) the "usage"
    graph rises alarmingly, I have looked through the web site and cant
    find the cost of downloads, it does show whats been downloaded but
    where is the cost Vodafone?
    Giving up very soon. Do Vodafone look at these newsgroups in a helpful
    manner and respond on here, cos they dont respond to emails.
    Mick
    Peter wrote:
    > "mekki100" <[email protected]> wrote
    >
    > >And the annoying thing is that most of that time on Saturday was on the
    > >Vodafone web site trying to sort out user names, unlocking child care
    > >control, and trying to get msn messenger to load.
    > >I have tried omitting images from the download, but that failed to
    > >operate.
    > >Trying to log in to Vodafone accounts meant trying to learn the
    > >Vodafone way of thinking
    > >I know its me but have been using computers for ten years the internet
    > >for maybe eight, and do find this service is not user friendly.

    >
    > You presumably discovered that accessing the Voda website over GPRS/3G
    > costs a few quid just to get anything done (like topping up your SIM
    > card with another 50 quid).
    >
    > Voda are either very stupid (not offering a more efficient website for
    > mobile users) or very mean.





  6. #6
    MinervaUK
    Guest

    Re: Vodafone Mobile Connect 3G?GPRS

    Hi mekki100,

    Sorry to hear of the problems you're having with your high usage
    charges on pay as you use and the difficulties you've had getting a
    reply from customer services. I work for Vodafone and might be able to
    help.

    The Vodafone Pay As You Use tariff is charged at 2.35 per MB. Very
    much like pay as you talk, PAYU can be more of a 'tester' for you to
    gage what your usage would be in the first couple of months. It's
    always possible at any time to switch up to a 'pay monthly' bundle.
    Vodafone offer the following:

    - Vodafone Data 250 - This package comes at a monthly cost of 29.38
    (inc VAT) and allows 250MB download a month (should you use all of this
    is out of bundle cost would be 1.18 per MB (inc VAT).
    - Vodafone Unlimited - This package comes at a monthly cost of 53.00
    (inc VAT) and allows 1 GB usage per month.

    It would be possible for you to change to one of the above so you'd
    have an inclusive bundle to cover your usage every month, rather than
    paying 2.35 per MB.

    I'm concerned to hear of the high usage you're encountering. A common
    problem on a laptop using a data card would be if you have such
    programmes as Windows Live Update or any Virus Updates running in the
    background. Because these tools may be set to run and check
    automatically for new information they can use up a great deal of data
    outside of your web and email browsing. I'd suggest that when the data
    card is in place it would be an idea to disable any live update
    facilities.

    If you still have any problems it would be possible to get in touch
    with Vodafone email customer services. I'm sorry that you've had no
    reply before now, however if you leave the shortcode FIT135 in the body
    of your email this will make sure a member of our email team will pick
    it up.

    Finally, just to clear up any confusion that may have been caused
    between PAYT (Pay As You Talk) and PAYU (Pay As You Use). On a data
    card these are two seperate packages:

    PAYU - A direct debit needs to be set up on an account. Once in place
    this will bill you per MB at 2.35 a time for your usage. You then get
    a monthly invoice from Vodafone. Despite being set up similar to a
    normal Vodafone account there would be no line rental charges, just
    usage.

    PAYT - A pay as you talk data card works very much in the same way as a
    PAYT handset. You top up your credit when you need to and will be
    charged per megabyte. On a provisioned data PAYT SIM this would be
    3.07 per MB in the UK and 9.08 per MB whilst roaming.

    Peter,

    The 7.50 charge for data on PAYT would be for a normal voice SIM when
    used a mobile phone. A PAYT SIM sold with a PAYT Mobile Connect card is
    set up differently (it accesses the internet through a different APN
    gateway) hence this would only be charged at 3.07 per MB.

    I hope this helps, any questions please let me know.



    Peter wrote:
    > "mekki100" <[email protected]> wrote:
    >
    > >Yes I am still frustrated with Mobile Connect. Emails to Voda go
    > >unanswered, there's quite a few for sale on ebay ( why?) the "usage"
    > >graph rises alarmingly, I have looked through the web site and cant
    > >find the cost of downloads, it does show whats been downloaded but
    > >where is the cost Vodafone?
    > >Giving up very soon. Do Vodafone look at these newsgroups in a helpful
    > >manner and respond on here, cos they dont respond to emails.

    >
    > I have measured the Voda GPRS charges (a smartstep SIM card) at
    > 3.00/MB which bears no relation to their published price of 7.50/MB.
    > Not that I am complaining.





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