Results 1 to 11 of 11
  1. #1
    J B
    Guest
    I think I'm due for an 'upgrade', took the discount last year instead and
    will prolly do the same again this year, but ........

    How can I contact Orange to find out?

    I filled in the form on the web site which said someone would contact me =
    nowt!

    As a business customer, I can dial 345 and get thru quicker (so they say)
    but tried for 15 (?) minutes twice yesterday to no avail.

    I think I read somewhere that the 0800 079 xxx number to OCR was no linger
    valid.

    Any more suggestions?


    --

    J B





    See More: Contacting Orange?




  2. #2
    J B
    Guest

    Re: Contacting Orange?

    "J B" <[email protected]> wrote in message
    news:[email protected]
    >I think I'm due for an 'upgrade', took the discount last year instead and
    >will prolly do the same again this year, but ........
    >
    > How can I contact Orange to find out?


    Bad to answer my own post, I know, but I finally rang 0800 079 4000 and got
    thru to someone British, who told me that as I'd taken a 10% discount last
    year, that was "for life" (I'm on select500) and that I could upgrade my
    phone on 19th October and still keep my discount.

    That sounds rather good for Orange - surely there must be a 'simplification'
    somewhere??


    --

    J B





  3. #3
    Matt Wheeler
    Guest

    Re: Contacting Orange?


    "J B" <[email protected]> wrote in message
    news:[email protected]
    >I think I'm due for an 'upgrade', took the discount last year instead
    >and will prolly do the same again this year, but ........
    >
    > How can I contact Orange to find out?
    >
    > I filled in the form on the web site which said someone would
    > contact me = nowt!
    >
    > As a business customer, I can dial 345 and get thru quicker (so they
    > say) but tried for 15 (?) minutes twice yesterday to no avail.
    >
    > I think I read somewhere that the 0800 079 xxx number to OCR was no
    > linger valid.
    >
    > Any more suggestions?
    >


    Go to the Orange website
    http://shop.orange.co.uk/shop/paymonthly/upgrade

    Go to the upgrade your phone link, then, use the link on the right to
    sign-in.

    Once you've signed in, the section on the right will list an
    "estimated upgrade fee". If it is zero, the only price you pay at
    upgrade is if you want a new handset, in which case, it'll be the
    price listed by the phone... (although the price might be difference
    in an orange shop).

    Another option would be to visit your local Orange shop who can help
    you.

    As for the phone numbers, the orange website lists 0800 079 0169 on
    the upgrades page.





  4. #4
    Jon
    Guest

    Re: Contacting Orange?

    [email protected] declared for all the world to hear...
    > I think I read somewhere that the 0800 079 xxx number to OCR was no linger
    > valid.
    >
    > Any more suggestions?


    Go to an Orange shop, or ring them up.
    --
    Regards
    Jon



  5. #5
    Jon
    Guest

    Re: Contacting Orange?

    [email protected] declared for all the world to hear...
    > "J B" <[email protected]> wrote in message
    > news:[email protected]
    > >I think I'm due for an 'upgrade', took the discount last year instead and
    > >will prolly do the same again this year, but ........
    > >
    > > How can I contact Orange to find out?

    >
    > Bad to answer my own post, I know, but I finally rang 0800 079 4000 and got
    > thru to someone British, who told me that as I'd taken a 10% discount last
    > year, that was "for life" (I'm on select500) and that I could upgrade my
    > phone on 19th October and still keep my discount.
    >
    > That sounds rather good for Orange - surely there must be a 'simplification'
    > somewhere??


    No, that's it. If you re-commit again this year without taking another
    phone your discount goes to 15%.
    --
    Regards
    Jon



  6. #6
    J B
    Guest

    Re: Contacting Orange?

    "Jon" <[email protected]> wrote in message
    news:[email protected]

    > No, that's it. If you re-commit again this year without taking another
    > phone your discount goes to 15%.


    Well, that's what I thought, but she said no!


    --

    J B





  7. #7
    Paul
    Guest

    Re: Contacting Orange?


    "J B" <[email protected]> wrote in message
    news:[email protected]
    >I think I'm due for an 'upgrade', took the discount last year instead and
    >will prolly do the same again this year, but ........
    >
    > How can I contact Orange to find out?
    >
    > I filled in the form on the web site which said someone would contact me =
    > nowt!
    >
    > As a business customer, I can dial 345 and get thru quicker (so they say)
    > but tried for 15 (?) minutes twice yesterday to no avail.
    >
    > I think I read somewhere that the 0800 079 xxx number to OCR was no linger
    > valid.
    >
    > Any more suggestions?
    >
    >
    > --
    >
    > J B
    >

    Do what most people with phone insurance do. Have the phone lost or stolen,
    then sell it on ebay.
    Cheap easy way to upgrade.





  8. #8
    Jon
    Guest

    Re: Contacting Orange?

    [email protected] declared for all the world to hear...
    > Do what most people with phone insurance do. Have the phone lost or stolen,
    > then sell it on ebay.
    > Cheap easy way to upgrade.


    Also quite easy to get yourself into trouble as well. Probably not the
    best advice to follow.
    --
    Regards
    Jon



  9. #9
    J B
    Guest

    Re: Contacting Orange?

    "Paul" <[email protected]> wrote in message
    news:[email protected]

    > Do what most people with phone insurance do. Have the phone lost or
    > stolen, then sell it on ebay.
    > Cheap easy way to upgrade.


    Paul

    Thanks for that stunning piece of advice.

    I don't have 'phone insurance' and I'm not in the habit of committing fraud.


    --

    J B





  10. #10
    J B
    Guest

    Re: Contacting Orange?

    "Jon" <[email protected]> wrote in message
    news:[email protected]

    > Go to an Orange shop, or ring them up.


    Just had this e mail from Orange ...

    Dear James,

    Thank you for your latest correspondence regarding the problems you have had
    calling customer services.
    We regret any inconvenience that this has caused you and your company.
    Orange values your custom and your comments about our service. We are
    trying
    to resolve the issues which are causing the large call queues, by
    restructuring our departments and employing more customer services
    representatives.

    However, this is going to take time and we would appreciate your patience
    when calling customer services. Your correspondence has been received by
    our
    offline Business Support team who deal purely with the administration. They
    are not able to make out going calls to customers regarding account issues
    other than on an administrative level.

    Therefore we apologise, and thank you for understanding this does not
    reflect
    on the importance of your business with Orange.

    However you will need to call out Customer Services in order for us to help
    out with your query. Our number is 345 from an Orange mobile or 07973100345
    from another phone. Alternatively you can fax your request through on
    08703764729, complete on company letter head, your request and signed.


    Regards

    Business Support Team


    --

    J B





  11. #11
    Steve Terry
    Guest

    Re: Contacting Orange?


    "J B" <[email protected]> wrote in message
    news:[email protected]
    >I think I'm due for an 'upgrade', took the discount last year instead and
    >will prolly do the same again this year, but ........
    >
    > How can I contact Orange to find out?
    >

    Try my old list on
    http://www.uselessinfo.pwp.blueyonder.co.uk/stlist.htm

    But many of the numbers are out of date

    Steve Terry





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