Orange Racoon 35 free landline offer

Can anyone advise?
I am on Racoon 35 with unlimited calls to landlines bundle. I get 250 mins
to landlines but when they are used the cross nets minutes are being
deducted for landline calls. Surely this is not how it is supposed to work.
Anyone else with same problem?

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› See More: Orange Racoon 35 free landline offer

On 2006-10-03 21:17:57 +0100, "tony heath" <[email protected]> said:

> Can anyone advise?
> I am on Racoon 35 with unlimited calls to landlines bundle. I get 250
> mins to landlines but when they are used the cross nets minutes are
> being deducted for landline calls. Surely this is not how it is
> supposed to work. Anyone else with same problem?

Unfortunately the way I understand is that calls to landlines are only
free once you have used all the 500xnet minutes to landlines+whatever
else first.

Your bill may have a 250 landline minute bundle, but it should also
have an 'unlimited landline calls' under the Racoon 35 tariff listing
which overwrites the 250 mins.

Quite strange and certainly not the way I'd have expected it to work.

Hope this helps..
Chris

[email protected] declared for all the world to hear...
> Can anyone advise?
> I am on Racoon 35 with unlimited calls to landlines bundle. I get 250 mins
> to landlines but when they are used the cross nets minutes are being
> deducted for landline calls. Surely this is not how it is supposed to work.

No it's not. You almost certainly have the "unlimited landline calls"
missing from the account.
--
Regards
Jon

tony heath wrote:
> Can anyone advise?
> I am on Racoon 35 with unlimited calls to landlines bundle. I get 250 mins
> to landlines but when they are used the cross nets minutes are being
> deducted for landline calls. Surely this is not how it is supposed to work.
> Anyone else with same problem?

Unfortunately this is how it works.

My bill shows these bundles are active:

Racoon 35 Promo 18mth Plan
Direct 10% Extra - 50 Mins
Open Access
Unlimited Fixed Line Mins

My fixed line calls appear to be debited from the various bundles in
the following order:

First, from rollover minutes in the Racoon 35 bundle (NB. Only the 500
cross network any time minutes will roll over)

Second, from the 250 fixed line minutes in the Racoon 35 bundle

Third, from the 500 cross network any time minutes in the Racoon 35
bundle

Fourth, from the Direct 10% Extra - 50 Mins bundle

Finally, when inclusive minutes are exhausted, from the Unlimited Fixed
Line Mins bundle.

To be fair to Orange, I checked with them before changing to this
tariff because it looked too good to be true. I was told that fixed
line calls would be deducted from the 500 cross network bundle before
becoming 'free', so in my case the 250 fixed line mins are a bonus that
I wasn't expecting.

Obviously I would prefer if landline calls were all free, without using
up cross network minutes. I expect many people will have assumed that's
how it works, in which case Orange are in for a lot of complaints when
people discover the truth.

[email protected] declared for all the world to hear...
> Obviously I would prefer if landline calls were all free, without using
> up cross network minutes. I expect many people will have assumed that's
> how it works, in which case Orange are in for a lot of complaints when
> people discover the truth.

Indeed they are. I didn't know that and I've been selling it as such for
2 months.

I'd better look into this today methinks!
--
Regards
Jon

Chris wrote:
>
> Obviously I would prefer if landline calls were all free, without using
> up cross network minutes. I expect many people will have assumed that's
> how it works, in which case Orange are in for a lot of complaints when
> people discover the truth.

A lot of complaints, but a lot of people under contract.. So nothing at
all will happen.

Thanks very much for your reply Jon... I have seen you post on this forum
many times and assume you are employed by Orange in some way.
I am just wondering if Orange are telling me Porkies or not because my
account accessed via the internet shows I have unlimited fixed line in my
bundles and when I spoke to their billing line yesterday, they told me that
they were aware of the problem on some people's accounts and I would be
credited back if charged but that is not the point because it has been
eating into my cross net minutes. I was told it would be sorted within 10
days but I have a nagging feeling they were just trying to pacify me.
Thanks anyway.

Tony Heath
0797 009 2646

"Jon" <[email protected]> wrote in message
news:[email protected]...
> [email protected] declared for all the world to hear...
>> Obviously I would prefer if landline calls were all free, without using
>> up cross network minutes. I expect many people will have assumed that's
>> how it works, in which case Orange are in for a lot of complaints when
>> people discover the truth.
>
> Indeed they are. I didn't know that and I've been selling it as such for
> 2 months.
>
> I'd better look into this today methinks!
> --
> Regards
> Jon

Jon wrote:
> [email protected] declared for all the world to hear...
> > Obviously I would prefer if landline calls were all free, without using
> > up cross network minutes. I expect many people will have assumed that's
> > how it works, in which case Orange are in for a lot of complaints when
> > people discover the truth.
>
> Indeed they are. I didn't know that and I've been selling it as such for
> 2 months.
>
> I'd better look into this today methinks!
> --
> Regards
> Jon

Now I'm confused. I spoke to OCS on Monday and the young lady assured
me that the x-net calls and the landline calls were automatically taken
from different "buckets" (my word, not hers) depending on the number
dialled. I asked her twice to make sure that I had understood it

Was she right, wrong or mistaken?

Oldie

[email protected] declared for all the world to hear...
> Thanks very much for your reply Jon... I have seen you post on this forum
> many times and assume you are employed by Orange in some way.

I am an Orange Shop manager.

> I am just wondering if Orange are telling me Porkies or not because my
> account accessed via the internet shows I have unlimited fixed line in my
> bundles and when I spoke to their billing line yesterday, they told me that
> they were aware of the problem on some people's accounts and I would be
> credited back if charged but that is not the point because it has been
> eating into my cross net minutes. I was told it would be sorted within 10
> days but I have a nagging feeling they were just trying to pacify me.

I looked into this today and I couldn't find anything definitive to
support was Chris said earlier. On the other hand I also couldn't find
anything to dismiss it. I will investigate further tomorrow if I have
time.
--
Regards
Jon

[email protected] declared for all the world to hear...
> Now I'm confused. I spoke to OCS on Monday and the young lady assured
> me that the x-net calls and the landline calls were automatically taken
> from different "buckets" (my word, not hers) depending on the number
> dialled. I asked her twice to make sure that I had understood it
>
> Was she right, wrong or mistaken?

I think she is right, that's certainly the way it should be.

I'm still looking into it at the moment. I'll send a few emails tomorrow
to various people. If anyone has a bill showing any anomalies please let
us know here!
--
Regards
Jon

"Jon" <[email protected]> wrote in message
news:[email protected]...
> [email protected] declared for all the world to hear...
>> Now I'm confused. I spoke to OCS on Monday and the young lady assured
>> me that the x-net calls and the landline calls were automatically taken
>> from different "buckets" (my word, not hers) depending on the number
>> dialled. I asked her twice to make sure that I had understood it
>>
>> Was she right, wrong or mistaken?
>
> I think she is right, that's certainly the way it should be.
>
> I'm still looking into it at the moment. I'll send a few emails tomorrow
> to various people. If anyone has a bill showing any anomalies please let
> us know here!

Hi Jon (another Orange Shop worker here - in Penzance)

I checked a chaps bill today, and this is what should happen....

If a customer is on the Racoon Tariffs, the landline bundle is used FIRST if
calling an 01/02/03 landline. If 07, then obviously it's coming out of the
x-net core bundle.

If on Racoon 25/30 (or 35 if not bought direct) then the landline calls will
get deducted from the x-net bundle if the landline bundle is exhausted.

Like jon said, if there is an anomoly to this, then it ain't right. Get your
itemised bills and call customer services.... or go see Jon :-)

Simon

[email protected]lid declared for all the world to hear...
> Chris wrote:
> >
> > Obviously I would prefer if landline calls were all free, without using
> > up cross network minutes. I expect many people will have assumed that's
> > how it works, in which case Orange are in for a lot of complaints when
> > people discover the truth.
>
> A lot of complaints, but a lot of people under contract.. So nothing at
> all will happen.

Actually the cause of the issue has been identified and is getting
remedied in a new tariff table upload tonight. Affected customers have
already been identified and credits will be appearing on November bills
to anyone who has been overcharged as a result.

Landline calls should come from the unlimited bundle, preserving the 500
for mobile>mobile calls.
--
Regards
Jon

That is absolutely brilliant news.
It has been implemented on my account.
Thanks to all who replied.

Tony...



"Jon" <[email protected]> wrote in message
news:[email protected]...
> [email protected]lid declared for all the world to hear...
>> Chris wrote:
>> >
>> > Obviously I would prefer if landline calls were all free, without using
>> > up cross network minutes. I expect many people will have assumed that's
>> > how it works, in which case Orange are in for a lot of complaints when
>> > people discover the truth.
>>
>> A lot of complaints, but a lot of people under contract.. So nothing at
>> all will happen.
>
> Actually the cause of the issue has been identified and is getting
> remedied in a new tariff table upload tonight. Affected customers have
> already been identified and credits will be appearing on November bills
> to anyone who has been overcharged as a result.
>
> Landline calls should come from the unlimited bundle, preserving the 500
> for mobile>mobile calls.
> --
> Regards
> Jon

Jon wrote:
> Actually the cause of the issue has been identified and is getting
> remedied in a new tariff table upload tonight. Affected customers have
> already been identified and credits will be appearing on November bills
> to anyone who has been overcharged as a result.
>
> Landline calls should come from the unlimited bundle, preserving the 500
> for mobile>mobile calls.

Thanks for the update.

The remaining minutes service on 150p1p1 confirms that landline calls
are no longer being deducted from 'any network' minutes, which is a
result!

[email protected] declared for all the world to hear...
> In article <[email protected]>,
> [email protected] says...
> > Actually the cause of the issue has been identified and is getting
> > remedied in a new tariff table upload tonight. Affected customers have
> > already been identified and credits will be appearing on November bills
> > to anyone who has been overcharged as a result.
> >
> > Landline calls should come from the unlimited bundle, preserving the 500
> > for mobile>mobile calls.
>
> You see Parker, this is why Orange should be paying you double whatever
> they do.
>
> And did you see me on Best of Friends on Friday?

No old chap, I believe I missed that. I presume it's a television
programme of some sort?
--
Regards
Jon