NTL/Virgin - new deal for cable cuctomers

I am an NTL customer with Home phone and Cable Broadband (No TV). The offer
that I received from NTL was a SIM ONLY deal. I went for the offer from the
Red Card delivered through the door which gave me a Lobster 575 and a £10
monthly deal with 300 min's and 300 texts. Virgin state that you can check
your a/c on-line, so I did after a couple of days use. It shows charges for
calls and texts and a balance of £3 (ish) ??? There is also a "button" to
click for topping-up! I don't think so! These items with be checked with
Virgin later today.

The downside with the phone is .. it does not come with a USB lead to upload
and download from the phone or camera. Of course you could email them to
your home by paying Virgin for the service.
Virgin won't supply this lead but I have found one for sale at
www.M-99.co.uk which has just arrived. It fits the phone and the computer
but nothin else happens. I did expect it to show in "My Computer" as an
extra drive :-(. Maybe I need some software now :-( ? This I will have to
check with M-99.
Tiny Phone with 1.3Mpixel Camera for free is nearly agood deal, when I
can download from it, it will be great!

Ken Ward, BOLTON.

---

› See More: NTL/Virgin - new deal for cable cuctomers

"Ken Ward" <[email protected]> wrote in message
news:[email protected]:

> I am an NTL customer with Home phone and Cable Broadband (No TV). The offer
> that I received from NTL was a SIM ONLY deal. I went for the offer from the
> Red Card delivered through the door which gave me a Lobster 575 and a £10
> monthly deal with 300 min's and 300 texts. Virgin state that you can check
> your a/c on-line, so I did after a couple of days use. It shows charges for
> calls and texts and a balance of £3 (ish) ??? There is also a "button" to
> click for topping-up! I don't think so! These items with be checked with
> Virgin later today.
>
> The downside with the phone is .. it does not come with a USB lead to upload
> and download from the phone or camera. Of course you could email them to
> your home by paying Virgin for the service.
> Virgin won't supply this lead but I have found one for sale at
> www.M-99.co.uk which has just arrived. It fits the phone and the computer
> but nothin else happens. I did expect it to show in "My Computer" as an
> extra drive :-(. Maybe I need some software now :-( ? This I will have to
> check with M-99.
> Tiny Phone with 1.3Mpixel Camera for free is nearly agood deal, when I
> can download from it, it will be great!
>
> Ken Ward, BOLTON.


So did you get the Lobster phone included for teh £10 PM deal then? If
so, how?

TIA

{{{{{Welcome}}}}} wrote:
> Thus spaketh King Of Fools:
> > Plus you can only get the free Lobster phone if you have the 3 for £30
> > Cable deal.
>
> Right, so you are saying to get the free phone you must also take at
> least 2 other services?

No, you need to take 3 other services on the 3 for £30 deal.

> As not to get the free phone and just have the SIM you only need one
> other service.

Correct.

Where on the NTL or Vigin site gdoes it mention a free phone with the NTL
deal ?

Ken Ward wrote:
> I am an NTL customer with Home phone and Cable Broadband (No TV). The offer
> that I received from NTL was a SIM ONLY deal. I went for the offer from the
> Red Card delivered through the door which gave me a Lobster 575 and a £10
> monthly deal with 300 min's and 300 texts. Virgin state that you can check
> your a/c on-line, so I did after a couple of days use. It shows charges for
> calls and texts and a balance of £3 (ish) ??? There is also a "button" to
> click for topping-up! I don't think so! These items with be checked with
> Virgin later today.

You can top up on the web. They will also supply you with a card. If you
use either of these the amount will be taken off the direct debit. So
you have 3 ways to pay.

The £3 balance will be what you have spent over and above your allowance
pluse any pro-rata payment. They use 2 dates 1. A refresh date when your
free minutes and texts are applied 2. The actual billing date.


--
Dave C

"trumpetron" <[email protected]> wrote in message
news:[email protected]...
> So did you get the Lobster phone included for teh £10 PM deal then? If so,
> how?

Yes I did, I just phoned the 0800 number on the "Red Card" and waited for
around 70 min's for a person to reply. We then went through the set up of
the account and direct debit. The phone arrived Friday morning via Lynx
Courier, less that 24 hours from ordering.

Just mention the Free phone when you call them, well, you have to just to
make sure you don't end up with a PINK one!

Ken Ward. BOLTON.

"807" <[email protected]> wrote in message
news:[email protected]...
> Where on the NTL or Vigin site gdoes it mention a free phone with the NTL
> deal ?

It is NOT a web site deal... It is a deal based on the Red Card which is
posted through your door!

For those who have not had "The Card" I have posted the relevant bits
here......................

http://homepage.ntlworld.com/ken.g1itv/phone.jpg

--
Ken Ward, BOLTON.

"Dave C" <[email protected]> wrote in message
news[email protected]...
> Ken Ward wrote:
>> I am an NTL customer with Home phone and Cable Broadband (No TV). The
>> offer that I received from NTL was a SIM ONLY deal. I went for the offer
>> from the Red Card delivered through the door which gave me a Lobster 575
>> and a £10 monthly deal with 300 min's and 300 texts. Virgin state that
>> you can check your a/c on-line, so I did after a couple of days use. It
>> shows charges for calls and texts and a balance of £3 (ish) ??? There is
>> also a "button" to click for topping-up! I don't think so! These items
>> with be checked with Virgin later today.
>
> You can top up on the web. They will also supply you with a card. If you
> use either of these the amount will be taken off the direct debit. So you
> have 3 ways to pay.
>
> The £3 balance will be what you have spent over and above your allowance
> pluse any pro-rata payment. They use 2 dates 1. A refresh date when your
> free minutes and texts are applied 2. The actual billing date.


Thanks for that Dave, I did expect the dates for billing etc not to coincide
with my start date. That would be too easy.

Ken Ward, BOLTON.

Ken Ward wrote:
> "807" <[email protected]> wrote in message
> news:[email protected]...
>> Where on the NTL or Vigin site gdoes it mention a free phone with the NTL
>> deal ?
>
> It is NOT a web site deal... It is a deal based on the Red Card which is
> posted through your door!
>
> For those who have not had "The Card" I have posted the relevant bits
> here......................
>
> http://homepage.ntlworld.com/ken.g1itv/phone.jpg
>
> --
> Ken Ward, BOLTON.
>
>
The following deal is available for existing Telewest/NTL customers - no
free phone though

http://www.telewest.co.uk/html/bundl...bileoffer.html

--
Dave C

Existing telewest customers do get the free phone deal, my phone
arrived today !

You get the red card through your door with the phone number and call
virgin on the supplied freephone number.

When you order the deal they ask you for your telewest account number
and then will put the deal through.



Dave C wrote:
> Ken Ward wrote:
> > "807" <[email protected]> wrote in message
> > news:[email protected]...
> >> Where on the NTL or Vigin site gdoes it mention a free phone with the NTL
> >> deal ?
> >
> > It is NOT a web site deal... It is a deal based on the Red Card which is
> > posted through your door!
> >
> > For those who have not had "The Card" I have posted the relevant bits
> > here......................
> >
> > http://homepage.ntlworld.com/ken.g1itv/phone.jpg
> >
> > --
> > Ken Ward, BOLTON.
> >
> >
> The following deal is available for existing Telewest/NTL customers - no
> free phone though
>
> http://www.telewest.co.uk/html/bundl...bileoffer.html
>
> --
> Dave C

"Dave C" <[email protected]> wrote in message
news:[email protected]...
> Ken Ward wrote:
>> "807" <[email protected]> wrote in message
>> news:[email protected]...
>>> Where on the NTL or Vigin site gdoes it mention a free phone with the
>>> NTL deal ?
>>
>> It is NOT a web site deal... It is a deal based on the Red Card which is
>> posted through your door!
>>
>> For those who have not had "The Card" I have posted the relevant bits
>> here......................
>>
>> http://homepage.ntlworld.com/ken.g1itv/phone.jpg
>>
>> --
>> Ken Ward, BOLTON.
>>
>>
> The following deal is available for existing Telewest/NTL customers - no
> free phone though
>
> http://www.telewest.co.uk/html/bundl...bileoffer.html
>

It is exactly the same deal as the one with the FREE PHONE.. which would you
choose?

KW

Hi Folks,

Had a similar offer with my telewest bill today - tried to take it up.

1/ Ring number on leaflet

Recorded voice tells to use telewest website.

2/ Went to url - filled in form

Takes you to a virgin page with another number to ring

3/ Ring number - recorded voice says they are it will take at least an hour
to be answered - person answers - asks for my number and says that virgin
will call back later that day ( still no response ) !

If this is 'sales' - what are 'complaints' like ?

Bemused
IanR

IanR <[email protected]> wrote in news:VIk2h.45667$r61.9384
@text.news.blueyonder.co.uk:

> If this is 'sales' - what are 'complaints' like ?

CS - Even worse (if possible) and far worse than 3 (three network).

ntl won an award for the worset customer service.

I've been an ntl customer for 7 years and believe me they lie on top of
lies and have some of the rudest and most ignorant CS staff I have ever
come across ...

Things work fine until you call CS.

One top tip: if CS means anything too you then clearly avoid ntl and any
company connected with ntl

Hope this helsp
--
Fedz
http://encoderX.eu - Part of the Fedz Network.

On Thu, 02 Nov 2006 11:53:54 GMT, Fedz <[email protected]>
wrote:

>IanR <[email protected]> wrote in news:VIk2h.45667$r61.9384
>@text.news.blueyonder.co.uk:
>
>> If this is 'sales' - what are 'complaints' like ?
>
>CS - Even worse (if possible) and far worse than 3 (three network).
>
>ntl won an award for the worset customer service.
>
>I've been an ntl customer for 7 years and believe me they lie on top of
>lies and have some of the rudest and most ignorant CS staff I have ever
>come across ...
>
>Things work fine until you call CS.
>
>One top tip: if CS means anything too you then clearly avoid ntl and any
>company connected with ntl
>
>Hope this helsp
I'm with Telewest and my dealings with them, and the reliability of
the broadband, has been good. It will be sad if NTL drags this down,
hopefully it will be the other way and NTHell will improve - they
certainly have a very bad reputation for CS.

Remove 'no_spam_' from email address.
25/10/2006:Symantec charge exactly as much in GB pounds as they do
in US$ for the same Norton DOWNLOAD.
It's goodbye Norton - hello free AVG until they stop ripping us off.
Why should we be ripped off in the UK?

Brian A wrote:

> On Thu, 02 Nov 2006 11:53:54 GMT, Fedz <[email protected]>
> wrote:
>
>>IanR <[email protected]> wrote in news:VIk2h.45667$r61.9384
>>@text.news.blueyonder.co.uk:
>>
>>> If this is 'sales' - what are 'complaints' like ?
>>
>>CS - Even worse (if possible) and far worse than 3 (three network).
>>
>>ntl won an award for the worset customer service.
>>
>>I've been an ntl customer for 7 years and believe me they lie on top of
>>lies and have some of the rudest and most ignorant CS staff I have ever
>>come across ...
>>
>>Things work fine until you call CS.
>>
>>One top tip: if CS means anything too you then clearly avoid ntl and any
>>company connected with ntl
>>
>>Hope this helsp
> I'm with Telewest and my dealings with them, and the reliability of
> the broadband, has been good. It will be sad if NTL drags this down,
> hopefully it will be the other way and NTHell will improve - they
> certainly have a very bad reputation for CS.
>


Aye its the virgin part that seems to be the problem. For broadband have
found telewest to be good with minor problems as have been able to talk to
folk there who can understand and fix things - that is when thro their call
fielding system.

Virgin however seem to have a secure call fielding system which includes
short excursions for callers to the interweb thingy.

Perhaps they didn't hire any extra folk to cope with the offer - presumably
the money was spent on the 'free' handsets mentioned at the start of the
thread !


IanR