Orange killed OVP!

> Fewer? I've worked for Orange for nearly 5 years. In that time we've
> never offered 500 minutes and unlimited landline calls and free
> broadband for £35 per month. It's got better, not worse.

I happen to not want free broadband for £35, i get my broadband thought a
langline deal thank you.

It seems now, that If I want a decent phone with Orange I have to be on a
£35 tarrif not a £25 once, and it looks like if i try to upgrade on my
current tarrif Ill be penalized heavily and put on another 18 months without
my consent.

---

› See More: Orange killed OVP!

"Jon" <[email protected]> wrote in message
news:[email protected]...
> [email protected] declared for all the world to hear...
>> >The number of customers connecting to OVP has fallen off drastically to
>> >a point where it's not worth offering it anymore.
>>
>> 1. It was no longer advertised, and hardly mentioned anywhere.
>
> Even when it was I very rarely connected anyone to an OVP tariff.
>
>> 2. Orange only OVP the less good deals in any case. Anything that was
>> good value was not matched.
>
> Agreed.
>
>> 3. Seems that Orange don't give a **** about customer loyalty or care
>> about providing the best services as they used to. They just want lots
>> of money from their customers
>
> Like any sensible business? Providing good services is all very well,
> but Orange are here to make money, are they not?
> --
> Regards
> Jon

I tend to agree. I recently rejoined Orange as I was already a 'Wanadoo'
customer for my internet. I pay £38 a month for my mobile and the internet
is free. For that I get 400 mins of mobile calls, 100 landline minutes, 1500
texts and 10 Mb data which is a pretty good deal. I was tempted by t-mobiles
web n walk with their flext tariff but it worked out more expensive when the
I had to pay for the internet.

The only thing I think Orange should consider are:
1. A web an walk tariff (say £10ish full unlimited internet)
2. Remove the 1p for delivery reports (which I do only occasionally use but
resent paying for them when other networks don't charge)

Tim

[email protected]lid declared for all the world to hear...
> True, but annoying existing customers to the point where they leave is
> hardly good business practice, is it..?

But they have more now than they ever before, and we're piling on the
customers at the moment - so something must be right about the setup or
people would be leaving in droves!

If it means annoying 1 customer to the point where they leave but
gaining 5 more then I know which I'd prefer!
--
Regards
Jon

[email protected] declared for all the world to hear...
> > Fewer? I've worked for Orange for nearly 5 years. In that time we've
> > never offered 500 minutes and unlimited landline calls and free
> > broadband for £35 per month. It's got better, not worse.
>
> I happen to not want free broadband for £35, i get my broadband thought a
> langline deal thank you.

Fair enough then. They can't be all things to all people can they.

> It seems now, that If I want a decent phone with Orange I have to be on a
> £35 tarrif not a £25 once, and it looks like if i try to upgrade on my
> current tarrif Ill be penalized heavily and put on another 18 months without
> my consent.

Not at all. 12 month upgrades are still available but there's very
little profit in it for retailers, so your best bet is to call Orange
directly if you want a 12 month upgrade. The best packages available now
are based on 18 momth terms and the £35 per month price point. This is
deliberate.
--
Regards
Jon

"Tim Rogers" <[email protected]> wrote in message
news:[email protected]...

> The only thing I think Orange should consider are:

<snip>

I'd like them to consider answering the phone when I ring them!


--

J B

Jon wrote:
> [email protected]lid declared for all the world to hear...
> > True, but annoying existing customers to the point where they leave is
> > hardly good business practice, is it..?
>
> But they have more now than they ever before, and we're piling on the
> customers at the moment - so something must be right about the setup or
> people would be leaving in droves!
>
> If it means annoying 1 customer to the point where they leave but
> gaining 5 more then I know which I'd prefer!
> --
> Regards
> Jon


Many valid points have been raised, though I must say, Jon, that yours
are extremely biased if not a little short-sighted.

I've moved our whole company's business from O2 to Orange after careful
consideration to the other options. Our business would only move for
financial reasons, but I was biased towards Orange knowing that they
would offer good customer service (for a business) and their network /
call quality and services would be at least on par with O2 and
Vodafone. They wouldn't touch T-mobile and 3 with a stick (mainly based
on reputation and rumour, not fact).

Now, if I could do that then I imagine other businesses would carefully
consider moving to Orange too. That covers the business customers.

In recent months we all know about Orange buying Wanadoo (previously
Freeserve). This takes in old Freeserve customers, existing Wanadoo
customers and Orange customers all to consolidate their services and
save money. Only the existing Orange customers will have knowledge and
experience of Orange customer services, tariffs, etc. So, though it may
seem that Orange are doing well as a mobile network at this time I
would encourage you to look at the bigger picture and tell yourself
these customers joining Orange are not joining because Orange are
offering better phone packages but because they're consolidating
internet and mobile services. It makes business sense.

Now, I've covered Orange business customers (probably any business with
over 20 phones) and broadband customers and Orange customers who want
Wanadoo broadband. That leaves us with people like me who have been an
Orange customer for a while, and with several resons for being one.
Most of those reasons have now gone out the window as I am someone who
would prefer to pay £25 or less for calls and GPRS usage, not to send
text messages to my school-mates or to sign up to a very average
Freeserve broadband service. That's not to mention Orange does not take
into account your spend on Line 2 when it comes to upgrades and
renewals. Now tell me, for individual customers like myself, and I'm
sure there are a number of us out there, will we not be disappointed
with Orange? Orange spend heavily on branding and image and they
focused on quality. It wasn't that long ago that Orange had a
reputation for being hard to get a contract with.. they didn't do a
"one2one" and give free mobiles to every uni student living out of a
sleepingbag on someone's living room. They recognised the need for
their brand to be associated with business types and serious
individuals and they always won JD Power Survery awards as a result of
concentrating on quality and service.

It's only a matter of time before people decide they don't want a
Freeserve broadband service and realise that Orange isn't as great as
all the hype was about it in the last few years. Orange will be just an
average Joe network and all us ex-Orange customers will be very
disappointed. And we won't be the minority. The current wind of change
for Orange is probably just a short-term success that's got more to do
with broadband than it does with your average mobile user.


a still-disappointed Orange customer

"Martin²" <[email protected]> wrote in message
news:[email protected]...
> manbo:
>>Bring back Virgin OVP..
>
> It's still here, £0 line rental, free voice messaging, hang on to your
> SIMs !

Or work for Orange and get the Liberate tariff :-)

[email protected] declared for all the world to hear...
<very well put together posting>

I would agree with pretty much all you said, and I think you've answered
the whole question really. Orange is rapidly changing from being just a
mobile phone network to becoming an integrated and converged telecoms
supplier, the whole telecoms industry is moving forward to total
convergence and the quicker companies like Orange, CPW etc can achieve
total convergence the more business they will secure.

IMHO of course :-)

--
Regards
Jon

manbo wrote:
> I spoke to two different Orange CS staff (both of which had been
> employed for under 4 weeks) who confirmed with their team leaders that
> Orange no longer offer OVP tariffs! I was enquiring about upgrading my
> existing OVP tariff to another one, but was advised that if I move off
> I can't move back due to OVP no longer being offered. "You can go to a
> £35 per month package, sir.." NO THANKS! Pay £35 for a new tariff
> when I pay under £17 for my line 1 tariff and about £10 for my line 2
> tariff?
>
> Is Orange still the best network out there? What a shame, after all
> these years...
>
> Anyone else experienced this? Have we dedicated Orange customers got a
> plan up our sleeve? Bring back the old Orange! Bring back the Talk 120
> tariffs for £25 per month with 6p per text message. Bring back ED50
> for £15 per month with 1p for off-peak calls. Bring back Virgin OVP..
> bring back ANY OVP ... !!!
>
> - a frustrated long-term Orange customer -
>
How can you beat the Tesco offering? Pay a regular £15 per month (13.50
after discount on net) and you get xnet calls at 10p per minute which
equates to 150 mins a month for £13.50.

Makes the Orange contract you talk about seem like a con to me.

"Jim" <[email protected]> wrote in message
news:[email protected]

[snip]

> How can you beat the Tesco offering? Pay a regular £15
> per month (13.50 after discount on net) and you get xnet
> calls at 10p per minute which equates to 150 mins a month
> for £13.50.

Only any good if you can guarantee to make that many calls. If you make
less than 50 minutes of x-net a month then buy a £5 bundle, or 25 mins for
£2.50.

Or if you're like me and only make calls to two or three numbers, set them
as your three favourites and get 10p/min with no monthly payment at all.

Ivor

On Sun, 15 Oct 2006 01:28:06 +0100, Jon <[email protected]>
wrote:

>
>Not at all. The tariffs are more competitive than they were before

Yes, that's true. The animal tariffs were such an obvious swindle that
they bombed, so their replacement are less poor value.

The point is that other networks offer better value.

Orange is getting connections because people are fooled by the free
broadband offer.

--

Iain
the out-of-date hairydog guide to mobile phones
http://www.hairydog.co.uk/cell1.html
Browse now while stocks last!

On Sun, 15 Oct 2006 15:33:06 +0100, Jon <[email protected]>
wrote:

>the whole telecoms industry is moving forward to total
>convergence and the quicker companies like Orange, CPW etc can achieve
>total convergence the more business they will secure.

Another headlong rush to oblivion, like the scramble to buy 3G
licences for daft amounts.

The fact is that the telecomms market is a very competitive one. BT
are frantically trying to find a profitable area to make up for their
plummeting voice call revenues. At present, ADSL connections are
keeping them afloat, but for how long? Margins will be squeezed more
and more as time goes by.

CPW and Orange are in the same boat: the mobile phone business has
passed its growth phase so they are looking for new businesses.

Taking a bundle of second-rate, average-price services and putting
them together in a well-marketed bundle may bring in a lot of money in
the short term, but in time the customers will notice there are better
deals to be had by shopping around, and they'll vote with their credit
cards.

It's a pity that FT threw away the first rate product proposition and
became just another mobile network, but that's water under the bridge
now. I don't think they will very be able to regain the lost goodwill.


--

Iain
the out-of-date hairydog guide to mobile phones
http://www.hairydog.co.uk/cell1.html
Browse now while stocks last!

<[email protected]> wrote in message
news:[email protected]...
> On Sun, 15 Oct 2006 01:28:06 +0100, Jon <[email protected]>
> wrote:
>
>>
>>Not at all. The tariffs are more competitive than they were before
>
> Yes, that's true. The animal tariffs were such an obvious swindle that
> they bombed, so their replacement are less poor value.
>
> The point is that other networks offer better value.
>
> Orange is getting connections because people are fooled by the free
> broadband offer.

Why fooled. I'm quite happy with not paying for my broadband. Been with
freeserve/wanandoo/Orange for years with no bother!

Tim
>
> --
>
> Iain
> the out-of-date hairydog guide to mobile phones
> http://www.hairydog.co.uk/cell1.html
> Browse now while stocks last!

Jim wrote:
> manbo wrote:

> How can you beat the Tesco offering? Pay a regular £15 per month (13.50
> after discount on net) and you get xnet calls at 10p per minute which
> equates to 150 mins a month for £13.50.
>
> Makes the Orange contract you talk about seem like a con to me.

Or a Virgin £15 per month sim only deal and get 300 xnet calls and 300 text
--
Dave C

> But they have more now than they ever before, and we're piling on the
> customers at the moment - so something must be right about the setup or
> people would be leaving in droves!

At the moment, yes. Watch them leave in droves after 18 months of France
Telecom and better Broadband offers......

Charging for delivery reports was the point of no return for Orange IMO.....

(A once (pre-France Telecom) very proud long term Orange customer)