Page 1 of 2 12 LastLast
Results 1 to 15 of 28
  1. #1
    I, like many others have the N80 on Orange.

    Nokia have released the v4 fix, yet Orange won't approve their version
    - leaving all N80 users with buggy phones.

    Nokia won't allow NSC's to flash with generic v4, as it voids my Orange
    warranty - even though Orange say the warranty is with Nokia *rolls
    eyes*

    Now to add insult to injury, the N80 has been pulled by nearly every UK
    network.

    So, this screams of a major fault and there are loads of forums with
    guru's posting that the N80 is, or will be recalled.

    Just a few:
    http://www.expansys.com/forumthread....499&thread=350
    http://www.allaboutsymbian.com/forum...ad.php?t=51560
    http://forum.simalert.com/showthread...ghlight=orange


    So question is what are the options for N80 owners? Can we demand the
    network gives us another phone under our contract with them, or simply
    put up with a handset which doesn't work, and the selling network admit
    doesn't work (hence discontinuing it). Nokia have the fix, so as far
    as they are concerned they've done everything they have to, it's now
    the networks prob for not allowing Nokia to distribute branded versions
    to end users via NSC's or the Nokia Software updater.

    Surely *something* in the Orange contract means I/we can terminate our
    contracts, and end our association with a network that doesn't give two
    hoots about supporting or looking after their customers (went down hill
    since Vodaphone and France Telecom got their hands on Orange, and
    ruined a perfectly good company in my view).

    I've emailed Orange cust services, simply an auto response. Called,
    they simply want to send another faulty handset (haven't they grasped
    the fact its FIRMWARE yet??????). Nokia say it's Oranges problem to
    sort as it's their variant, Orange say Nokia as they built the thing.

    Surely we have some comeback? Must be a legal obligation for a network
    operator (three, O2, Vodaphone, T-Mobile, Orange etc) or Nokia to do
    SOMETHING!!!!!




    See More: N80 discontinued. Being recalled?? Contract options




  2. #2
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    I'm not by any means a leagl-guru, but surely there is the Sales of
    Goods Act whereby it must be fit for its purpose?
    I returned a SE M600i after 14 days (and quoted SoG Act) because I could
    not see the screen in daylight and there was no way I could accept/end a
    call without touching the screen (no hard buttons)...because I couldn't
    see it....
    Somehow they allowed the return! (Phew!)
    Would the SoG Act apply here? Surely the N80 should do what it is meant
    to without crashing etc. and work decently within limits...? What do
    others think?





  3. #3
    MA
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    [email protected] wrote:
    > I, like many others have the N80 on Orange.
    >
    > Nokia have released the v4 fix, yet Orange won't approve their version
    > - leaving all N80 users with buggy phones.
    >


    So what bugs are you actually seeing? Or are people just seeing a list of
    bug fixes by Nokia and wanting to upgrade, even though it may not directly
    affect them?

    I can't say I've had any problems with my N80 on Orange, I'm happy with it.





  4. #4
    Benedict Addis
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    "" <[email protected]> wrote in message
    news:[email protected]
    > I'm not by any means a leagl-guru, but surely there is the Sales of Goods
    > Act whereby it must be fit for its purpose?
    > I returned a SE M600i after 14 days (and quoted SoG Act) because I could
    > not see the screen in daylight and there was no way I could accept/end a
    > call without touching the screen (no hard buttons)...because I couldn't
    > see it....
    > Somehow they allowed the return! (Phew!)
    > Would the SoG Act apply here? Surely the N80 should do what it is meant
    > to without crashing etc. and work decently within limits...? What do
    > others think?


    Yep, goods must be fit for purpose at the point they were sold to you - and
    thanks to new EU regulations, the onus is on the retailer to prove this for
    the first six months, which means you don't need to supply evidence other
    than a list of faults.

    Benedict.





  5. #5
    Alex Heney
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    On Wed, 18 Oct 2006 23:30:55 GMT, "Benedict Addis" <[email protected]>
    wrote:

    >"" <[email protected]> wrote in message
    >news:[email protected]
    >> I'm not by any means a leagl-guru, but surely there is the Sales of Goods
    >> Act whereby it must be fit for its purpose?
    >> I returned a SE M600i after 14 days (and quoted SoG Act) because I could
    >> not see the screen in daylight and there was no way I could accept/end a
    >> call without touching the screen (no hard buttons)...because I couldn't
    >> see it....
    >> Somehow they allowed the return! (Phew!)
    >> Would the SoG Act apply here? Surely the N80 should do what it is meant
    >> to without crashing etc. and work decently within limits...? What do
    >> others think?

    >
    >Yep, goods must be fit for purpose at the point they were sold to you - and
    >thanks to new EU regulations, the onus is on the retailer to prove this for
    >the first six months, which means you don't need to supply evidence other
    >than a list of faults.
    >


    But all you are *entitled* to is repair or replacement, and he said
    Orange are offering a replacement.
    --
    Alex Heney, Global Villager
    Can you repeat the part after "Listen very carefully"?
    To reply by email, my address is alexATheneyDOTplusDOTcom



  6. #6
    ACDeag
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    MA formulated on Thursday :
    > [email protected] wrote:
    >> I, like many others have the N80 on Orange.
    >>
    >> Nokia have released the v4 fix, yet Orange won't approve their version
    >> - leaving all N80 users with buggy phones.
    >>

    >
    > So what bugs are you actually seeing? Or are people just seeing a list of bug
    > fixes by Nokia and wanting to upgrade, even though it may not directly affect
    > them?
    >
    > I can't say I've had any problems with my N80 on Orange, I'm happy with it.


    I have had no problems with my N80 either, not on Orange, but O2.





  7. #7
    Fred Finisterre
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    "Alex Heney" <[email protected]> wrote in message
    news:[email protected]
    >
    > But all you are *entitled* to is repair or replacement, and he said
    > Orange are offering a replacement.


    I think you have the right to a refund if you want.

    Fred.





  8. #8
    M.I.5
    Guest

    Re: N80 discontinued. Being recalled?? Contract options


    "Fred Finisterre" <[email protected]> wrote in message
    news:[email protected]
    > "Alex Heney" <[email protected]> wrote in message
    > news:[email protected]
    >>
    >> But all you are *entitled* to is repair or replacement, and he said
    >> Orange are offering a replacement.

    >
    > I think you have the right to a refund if you want.
    >


    Why? The right of rejection has long passed.

    Orange has offered a replacement, that is all they are obliged to do.





  9. #9
    Alex Heney
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    On Thu, 19 Oct 2006 08:39:08 +0100, "Fred Finisterre"
    <[email protected]> wrote:

    >"Alex Heney" <[email protected]> wrote in message
    >news:[email protected]
    >>
    >> But all you are *entitled* to is repair or replacement, and he said
    >> Orange are offering a replacement.

    >
    >I think you have the right to a refund if you want.
    >


    You think wrong.
    --
    Alex Heney, Global Villager
    Trust me, I'm a lawyer..
    To reply by email, my address is alexATheneyDOTplusDOTcom



  10. #10
    James Luff
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    Alex Heney wrote:
    > On Wed, 18 Oct 2006 23:30:55 GMT, "Benedict Addis" <[email protected]>
    > wrote:
    >
    >> "" <[email protected]> wrote in message
    >> news:[email protected]
    >>> I'm not by any means a leagl-guru, but surely there is the Sales of Goods
    >>> Act whereby it must be fit for its purpose?
    >>> I returned a SE M600i after 14 days (and quoted SoG Act) because I could
    >>> not see the screen in daylight and there was no way I could accept/end a
    >>> call without touching the screen (no hard buttons)...because I couldn't
    >>> see it....
    >>> Somehow they allowed the return! (Phew!)
    >>> Would the SoG Act apply here? Surely the N80 should do what it is meant
    >>> to without crashing etc. and work decently within limits...? What do
    >>> others think?

    >> Yep, goods must be fit for purpose at the point they were sold to you - and
    >> thanks to new EU regulations, the onus is on the retailer to prove this for
    >> the first six months, which means you don't need to supply evidence other
    >> than a list of faults.
    >>

    >
    > But all you are *entitled* to is repair or replacement, and he said
    > Orange are offering a replacement.


    But if they replace it for another N80 they would be supplying goods
    that are known to be defective, or not fit for the purpose and that's
    illegal.

    --
    regards, James Luff Gamertag: Lufferov
    remove 'nospam' to e-mail
    "There are 10 types of people in the world:
    Those that understand binary, and those that don't."



  11. #11
    Jon
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    [email protected] declared for all the world to hear...
    > So question is what are the options for N80 owners? Can we demand the
    > network gives us another phone under our contract with them


    Your contract is for the supply of airtime. The phone is explicitly
    separate.

    Find yourself another service centre who will flash it with generic.
    There are plenty about. Or sell the phone on eBay while you still can.

    > Surely *something* in the Orange contract means I/we can terminate our
    > contracts


    Have you USIM cards stopped working? You don't have grounds to cancel
    unfortunately. The terms can be found at www.orange.co.uk/terms

    > Surely we have some comeback? Must be a legal obligation for a network
    > operator (three, O2, Vodaphone, T-Mobile, Orange etc) or Nokia to do
    > SOMETHING!!!!!


    You could ask Orange for a DMR (different model replacement), you can
    ask for this once you've had 3 or faulty ones of the same model.
    --
    Regards
    Jon



  12. #12
    Alex Heney
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    On Thu, 19 Oct 2006 10:56:22 +0100, James Luff
    <[email protected]> wrote:

    >Alex Heney wrote:
    >> On Wed, 18 Oct 2006 23:30:55 GMT, "Benedict Addis" <[email protected]>
    >> wrote:
    >>
    >>> "" <[email protected]> wrote in message
    >>> news:[email protected]
    >>>> I'm not by any means a leagl-guru, but surely there is the Sales of Goods
    >>>> Act whereby it must be fit for its purpose?
    >>>> I returned a SE M600i after 14 days (and quoted SoG Act) because I could
    >>>> not see the screen in daylight and there was no way I could accept/end a
    >>>> call without touching the screen (no hard buttons)...because I couldn't
    >>>> see it....
    >>>> Somehow they allowed the return! (Phew!)
    >>>> Would the SoG Act apply here? Surely the N80 should do what it is meant
    >>>> to without crashing etc. and work decently within limits...? What do
    >>>> others think?
    >>> Yep, goods must be fit for purpose at the point they were sold to you - and
    >>> thanks to new EU regulations, the onus is on the retailer to prove this for
    >>> the first six months, which means you don't need to supply evidence other
    >>> than a list of faults.
    >>>

    >>
    >> But all you are *entitled* to is repair or replacement, and he said
    >> Orange are offering a replacement.

    >
    >But if they replace it for another N80 they would be supplying goods
    >that are known to be defective, or not fit for the purpose and that's
    >illegal.


    In what way is that illegal?

    Anyhow, you can insist on a repair, rather than a replacement. And it
    is the responsibility of the *supplier*. They can say "it is Nokia's
    fault" as much as they like, but it is up to *them* to deal with it,
    including (if necessary) getting Nokia to give them the fix.
    --
    Alex Heney, Global Villager
    Everyone is entitled to my opinion.
    To reply by email, my address is alexATheneyDOTplusDOTcom



  13. #13
    James Luff
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    Alex Heney wrote:
    >>>
    >>> But all you are *entitled* to is repair or replacement, and he said
    >>> Orange are offering a replacement.

    >> But if they replace it for another N80 they would be supplying goods
    >> that are known to be defective, or not fit for the purpose and that's
    >> illegal.

    >
    > In what way is that illegal?


    The sale of goods act states that items must "conform to contract" which
    means they must be as described, fit for *all* the purposes for which
    the goods are supplied and of satisfactory quality. If they supply goods
    they know to have a problem they are in breach of the sale of goods act
    and therefore breaking the law.

    --
    regards, James Luff Gamertag: Lufferov
    remove 'nospam' to e-mail
    "There are 10 types of people in the world:
    Those that understand binary, and those that don't."



  14. #14
    Alex Heney
    Guest

    Re: N80 discontinued. Being recalled?? Contract options

    On Thu, 19 Oct 2006 12:25:07 +0100, James Luff
    <[email protected]> wrote:

    >Alex Heney wrote:
    >>>>
    >>>> But all you are *entitled* to is repair or replacement, and he said
    >>>> Orange are offering a replacement.
    >>> But if they replace it for another N80 they would be supplying goods
    >>> that are known to be defective, or not fit for the purpose and that's
    >>> illegal.

    >>
    >> In what way is that illegal?

    >
    >The sale of goods act states that items must "conform to contract" which
    >means they must be as described, fit for *all* the purposes for which
    >the goods are supplied and of satisfactory quality. If they supply goods
    >they know to have a problem they are in breach of the sale of goods act
    >and therefore breaking the law.


    First, technically it is unlawful, rather than illegal. But that is a
    technicality.

    Second, SOGA does not actually say that. It gives the customer
    remedies if the items do not conform to contract, but it doesn't
    actually say it is unlawful to supply items which do not, even if
    known that they do not.
    --
    Alex Heney, Global Villager
    Never test for an error you don't know how to handle.
    To reply by email, my address is alexATheneyDOTplusDOTcom



  15. #15
    topcat11uk
    Guest

    Re: N80 discontinued. Being recalled?? Contract options


    MA wrote:
    > [email protected] wrote:
    > > I, like many others have the N80 on Orange.
    > >
    > > Nokia have released the v4 fix, yet Orange won't approve their version
    > > - leaving all N80 users with buggy phones.
    > >

    >
    > So what bugs are you actually seeing? Or are people just seeing a list of
    > bug fixes by Nokia and wanting to upgrade, even though it may not directly
    > affect them?
    >
    > I can't say I've had any problems with my N80 on Orange, I'm happy with it.


    Yep, I can add my name to the list of happy Nokia N80 owners on Orange.
    Apart from the occasional freeze up and reboot I have had no real
    problems with the phone.




  • Similar Threads




  • Page 1 of 2 12 LastLast