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  1. #1
    DervMan
    Guest
    Can anybody help?

    I have an unlocked BlackBerry 8700C, given to me in the summer by my
    American father-in-law - as a sealed package. In short the sound quality of
    the BlackBerry is substandard so I'm selling the device.

    Now the chap buying the BlackBerry has tried to get it hooked up with
    Vodafone's BlackBerry email service, but they tell him the device already
    has an account.

    That's got me. New, sealed to me, I've never used it with a BlackBerry
    email account. Cingular don't have a record of it, BlackBerry refer me to
    Cingular and I use Virgin Mobile myself, if they have a BlackBerry service
    I've never used it. Vodafone tell me that the device has a "business email
    account" attached to it...

    So is there an easy way to find out where this account is from and how to
    remove it so that the BlackBerry can be used with the service?

    --
    The DervMan
    www.dervman.com





    See More: BlackBerry Service




  2. #2
    Charlie Mitchell
    Guest

    Re: BlackBerry Service

    DervMan wrote:
    > Can anybody help?
    >
    > I have an unlocked BlackBerry 8700C, given to me in the summer by my
    > American father-in-law - as a sealed package. In short the sound quality of
    > the BlackBerry is substandard so I'm selling the device.
    >
    > Now the chap buying the BlackBerry has tried to get it hooked up with
    > Vodafone's BlackBerry email service, but they tell him the device already
    > has an account.
    >
    > That's got me. New, sealed to me, I've never used it with a BlackBerry
    > email account. Cingular don't have a record of it, BlackBerry refer me to
    > Cingular and I use Virgin Mobile myself, if they have a BlackBerry service
    > I've never used it. Vodafone tell me that the device has a "business email
    > account" attached to it...
    >
    > So is there an easy way to find out where this account is from and how to
    > remove it so that the BlackBerry can be used with the service?
    >


    Who does it already have an account with?

    If it already has an account with vodafone then the chances
    are that he's tried registering it already and messed it up
    or it's failed for whatever reason (pc crash/browser crash)
    any number of reasons.

    Tell him to find out where the account is, if the account
    is with vodafone, tell him to call them back, if he's using
    it on a consumer account, he may need to ask for it to be
    assigned and for an "expert" or someone from "tmti" to call
    him back. All vodafone need to do is delete the account
    completely from their systems, and then he'll be able to
    start again.

    Make sure he's trying to register the account properly at
    www.mobileemail.vodafone.net, if all of this fails, then
    vodafone need to speak to RIM on his behalf and ask them
    to remove all registration as it's obviously a mistake.

    This may take a day or so if it needs to go that far.

    HTH

    --
    (\__/) Charlie Mitchell.
    (='.'=) Smooth Christmas Radio NOW ONLINE!
    (")_(") Tune in FREE at http://www.SmoothChristmasRadio.com
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  3. #3
    DervMan
    Guest

    Re: BlackBerry Service

    "Charlie Mitchell" <[email protected]> wrote in message
    news:[email protected]...
    > DervMan wrote:
    >> Can anybody help?
    >>
    >> I have an unlocked BlackBerry 8700C, given to me in the summer by my
    >> American father-in-law - as a sealed package. In short the sound quality
    >> of the BlackBerry is substandard so I'm selling the device.
    >>
    >> Now the chap buying the BlackBerry has tried to get it hooked up with
    >> Vodafone's BlackBerry email service, but they tell him the device already
    >> has an account.
    >>
    >> That's got me. New, sealed to me, I've never used it with a BlackBerry
    >> email account. Cingular don't have a record of it, BlackBerry refer me
    >> to Cingular and I use Virgin Mobile myself, if they have a BlackBerry
    >> service I've never used it. Vodafone tell me that the device has a
    >> "business email account" attached to it...
    >>
    >> So is there an easy way to find out where this account is from and how to
    >> remove it so that the BlackBerry can be used with the service?
    >>

    >
    > Who does it already have an account with?


    I don't know. That's just it, I've not set the device up for a wireless
    account (that I'm aware of), merely synchronised the device with a notebook
    computer and used it for calls and SMS.

    > If it already has an account with vodafone then the chances
    > are that he's tried registering it already and messed it up
    > or it's failed for whatever reason (pc crash/browser crash)
    > any number of reasons.


    Hmm. I've tapped the device PIN into Cingular and Vodafone's service and
    both report that there is no registered PIN.

    > Tell him to find out where the account is, if the account
    > is with vodafone, tell him to call them back, if he's using
    > it on a consumer account, he may need to ask for it to be
    > assigned and for an "expert" or someone from "tmti" to call
    > him back. All vodafone need to do is delete the account
    > completely from their systems, and then he'll be able to
    > start again.


    Gotcha. But we don't know where the account it... it's not in the two
    likely suspects...

    > Make sure he's trying to register the account properly at
    > www.mobileemail.vodafone.net, if all of this fails, then
    > vodafone need to speak to RIM on his behalf and ask them
    > to remove all registration as it's obviously a mistake.


    That may be the best bet...

    > This may take a day or so if it needs to go that far.
    >
    > HTH




    --
    The DervMan
    www.dervman.com





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