Help with O2 Ice problem......

Hi Guys,

My daughter has an o2 ice and she loves it, however it has developed a
problem. Basically when she opens the image gallery it just site
there saying "waiting"

I suspect theres a corrupt image there or something, music and videos
opens fine.

I am assuming if I can do a full phone reset then this will likely fix
the problem but the factory reset option just resets the settings menu
and deletes messages and numbers, it leaves the stuff in flash memory
(music, pictures etc) alone so doesnt fix the problem.

Does anybody know how to do a full reset or has anybody else had this
problem?

O2 wont help because we dont have proof of purchase (my mother bought
it a couple of months ago for my daughters birthday and has lost the
receipt, and while the model is less that 12 months old, I have been
told by customer services that they wont touch it without a receipt)

Any help would be appreciated.....

Craig

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> My daughter has an o2 ice and she loves it, however it has developed a
> problem. Basically when she opens the image gallery it just site
> there saying "waiting"
> O2 wont help because we dont have proof of purchase (my mother bought
> it a couple of months ago for my daughters birthday and has lost the
> receipt, and while the model is less that 12 months old, I have been
> told by customer services that they wont touch it without a receipt)

Any other proof of purchase - credit card statement perhaps ?

If its not a PAYG phone I see no reason why they shouldn't help !

You could always play the sympathy card and tell them her mother has
been taken ill, and you'd like a way to retrieve the last pics you had
of her somehow :-}

[email protected] declared for all the world to hear...
> Any help would be appreciated.....

Return to the store where it was purchased and ask for a duplicate
receipt? Most electronic till systems can do this.
--
Regards
Jon

[email protected] declared for all the world to hear...
> Any other proof of purchase - credit card statement perhaps ?

Will not show the serial number of the phone.
--
Regards
Jon

> > Any other proof of purchase - credit card statement perhaps ?
> Will not show the serial number of the phone.

Nor will a receipt in my experience !

Take it up the food chain - find out the chief execs' home address via
Companies House and send a letter of complaint direct.

[email protected] declared for all the world to hear...
> > > Any other proof of purchase - credit card statement perhaps ?
> > Will not show the serial number of the phone.
>
> Nor will a receipt in my experience !

A receipt from a mobile phone shop will show the serial number. I've yet
to come across one that doesn't.
--
Regards
Jon

Craig Wrote:
> Hi Guys,
>
> My daughter has an o2 ice and she loves it, however it has developed a
> problem. Basically when she opens the image gallery it just site
> there saying "waiting"
>
> I suspect theres a corrupt image there or something, music and videos
> opens fine.
>
> I am assuming if I can do a full phone reset then this will likely fix
> the problem but the factory reset option just resets the settings menu
> and deletes messages and numbers, it leaves the stuff in flash memory
> (music, pictures etc) alone so doesnt fix the problem.
>
> Does anybody know how to do a full reset or has anybody else had this
> problem?
>
> O2 wont help because we dont have proof of purchase (my mother bought
> it a couple of months ago for my daughters birthday and has lost the
> receipt, and while the model is less that 12 months old, I have been
> told by customer services that they wont touch it without a receipt)
>
> Any help would be appreciated.....
>
> Craig


hi

yes same here - suddenly I am not able to access any photos , just get
the "waiting" message on access - I am able to access on my pc using
their data cable though.

Called O2 who suggested I take the phone in to one of their stores..now
where did I put my receipt?

cmb




--
cmb

cmb Wrote:
> hi
>
> yes same here - suddenly I am not able to access any photos , just get
> the "waiting" message on access - I am able to access on my pc using
> their data cable though.
>
> Called O2 who suggested I take the phone in to one of their stores..now
> where did I put my receipt?
>
> cmb

hi, i seem to be having teh same problem s with my o2 ice blue! i can
access everything else just not my sounds! all i get up is
waiting............

im not sure if i know where the reciept is, but i still have the box
and everything that goes with it, do you think the o2 will accept that
and help fix my problem! #

i didnt buy it form 02 i bought it from woolworths.




--
Lauren