e2save cashback problem

Hi all, just got a letter saying they've rejected my latest claim
(sent mid Nov - it's for £80 and I've another claim for £80 in Mar -
which I guess wont be processed unless this one is sorted).

They say I sent the wrong bill and it's been checked by their
'appeals panel'.

I'm sure I sent the correct bill but not sure how I can prove this.

Any ideas what I should do next?
a) write a letter to them saying they're wrong
b) go straight for small-claims
c) something else?

TIA

---

› See More: e2save cashback problem

In message <[email protected]>,
[email protected] writes
>Hi all, just got a letter saying they've rejected my latest claim
>(sent mid Nov - it's for £80 and I've another claim for £80 in Mar -
>which I guess wont be processed unless this one is sorted).
>
>They say I sent the wrong bill and it's been checked by their
>'appeals panel'.
>
>I'm sure I sent the correct bill but not sure how I can prove this.
>
>Any ideas what I should do next?
>a) write a letter to them saying they're wrong
>b) go straight for small-claims
>c) something else?
>
Start by checking the instructions and making sure that you did actually
send the correct bill (I assume you kept copies). If you are unsure
about it post what you did here so that someone else can tell you if
what you did was (in their opinion) correct because that will give a
clue as to whether you are wasting your time or not. Either way it
seems that more and more people are failing to get cash backs due to
tight T&C's which should be a lesson for us all to be very careful of
exactly what we need to do in order to comply with the terms.
--
Paul Harris

On Jan 4, 1:52 pm, [email protected] wrote:
> Hi all, just got a letter saying they've rejected my latest claim
> (sent mid Nov - it's for £80 and I've another claim for £80 in Mar -
> which I guess wont be processed unless this one is sorted).
>
> They say I sent the wrong bill and it's been checked by their
> 'appeals panel'.
>
> I'm sure I sent the correct bill but not sure how I can prove this.
>
> Any ideas what I should do next?
> a) write a letter to them saying they're wrong
> b) go straight for small-claims
> c) something else?

I would call them (0845 655 1246) and explain that you did send the
correct bill. Ask them for proof that you sent the wrong bill. As far
as I know, e2save will pay the next cash back if you send them the
correct bill at the right time.

Newsposter wrote:

> I would call them (0845 655 1246) and explain that you did send the
> correct bill. Ask them for proof that you sent the wrong bill. As far
> as I know, e2save will pay the next cash back if you send them the
> correct bill at the right time.

This is a sorry state of affairs. Spending money on an 0845 number and
spending hours, just to get back £80! It simply isn't worth doing anything
else but cancelling the contract at the soonest opportunity, unless you
really enjoy messing around calling call centres. I'm guessing that
e2save's call centre is based in India since it would not be worth their
while fighting if they were paying UK minimum wage to their operators.


Mike Hall

Mike Hall wrote:

> Newsposter wrote:
>
> > I would call them (0845 655 1246) and explain that you did send the
> > correct bill. Ask them for proof that you sent the wrong bill. As far
> > as I know, e2save will pay the next cash back if you send them the
> > correct bill at the right time.
>
> This is a sorry state of affairs. Spending money on an 0845 number and
> spending hours, just to get back £80! It simply isn't worth doing anything
> else but cancelling the contract at the soonest opportunity, unless you
> really enjoy messing around calling call centres. I'm guessing that
> e2save's call centre is based in India since it would not be worth their
> while fighting if they were paying UK minimum wage to their operators.
>
>
> Mike Hall

In my experience (albeit 12 months ago) their Call Centre was UK based
and very friendly and helpful when I had a problem with cashback that
they were refusing to pay.

<[email protected]> wrote in message
news[email protected]...
> Hi all, just got a letter saying they've rejected my latest claim
> (sent mid Nov - it's for £80 and I've another claim for £80 in Mar -
> which I guess wont be processed unless this one is sorted).
>
> They say I sent the wrong bill and it's been checked by their
> 'appeals panel'.
>
> I'm sure I sent the correct bill but not sure how I can prove this.
>
> Any ideas what I should do next?
> a) write a letter to them saying they're wrong
> b) go straight for small-claims
> c) something else?
>
> TIA


Now had 6 mobiles from them and never a problem with cash backs.
Ken

On Thu, 4 Jan 2007 17:22:05 -0000, "Ken" <Reply to NG only> wrote:

>
><[email protected]> wrote in message
>news[email protected]...
>> Hi all, just got a letter saying they've rejected my latest claim
>> (sent mid Nov - it's for £80 and I've another claim for £80 in Mar -
>> which I guess wont be processed unless this one is sorted).
>>
>> They say I sent the wrong bill and it's been checked by their
>> 'appeals panel'.
>>
>> I'm sure I sent the correct bill but not sure how I can prove this.
>>
>> Any ideas what I should do next?
>> a) write a letter to them saying they're wrong
>> b) go straight for small-claims
>> c) something else?
>>
>> TIA
>
>
>Now had 6 mobiles from them and never a problem with cash backs.
>Ken

My two phones cashbacks with e2save have been successful so far.

I copy the instructions with my covering letter when I make my claims
and circle the relevant sections just so there is no doubt at their
end. My last covering letter also referred to the problems documented
in this group with regard to their PO Box and "signed for" deliveries.
(This was just a belt and braces approach after an early experience
with Dialaphone meant I didn't get back everything I'd expected).

--
Benedict

Up till now I have had no problems with cashbacks.

I always keep copies of everything and submit well in time by Recorded
Delivery.

However, I too have just had my first refusal from e2save.

My letter from e2save sounds exactly the same as yours.

Like you, I know I sent in the right bill.

I also know it was received in time - however for some reason the Royal
Mail are unable to supply me with the usual signature proof.

I shall be pursuing it via the 0845 number listed above - luckily I
have an o2 sim (acquired via e2save casback!) for those rare occasions
when I'm forced to ring an 0845 or 0870 number.

Regards

Simon Clark
Business Telecoms

[email protected] wrote:

> Up till now I have had no problems with cashbacks.
>
> I always keep copies of everything and submit well in time by Recorded
> Delivery.
>
> However, I too have just had my first refusal from e2save.
>
> My letter from e2save sounds exactly the same as yours.
>
> Like you, I know I sent in the right bill.
>
> I also know it was received in time - however for some reason the Royal
> Mail are unable to supply me with the usual signature proof.
>
> I shall be pursuing it via the 0845 number listed above - luckily I
> have an o2 sim (acquired via e2save casback!) for those rare occasions
> when I'm forced to ring an 0845 or 0870 number.
>
> Regards
>
> Simon Clark
> Business Telecoms

hi

i've also had no problems with e2save.although All i took out with them
was an orange contract + phone + free tomtom one.. Got the phone in 2
days and the tomtom arrived exactly 2 weeks after the contract
started.. Have been VERY impressed with their service

thanks

jon

On 5 Jan 2007 03:10:49 -0800, [email protected] wrote:

>
>[email protected] wrote:
>
>> Up till now I have had no problems with cashbacks.
>>
>> I always keep copies of everything and submit well in time by Recorded
>> Delivery.
>>
>> However, I too have just had my first refusal from e2save.
>>
>> My letter from e2save sounds exactly the same as yours.
>>
>> Like you, I know I sent in the right bill.
>>
>> I also know it was received in time - however for some reason the Royal
>> Mail are unable to supply me with the usual signature proof.
>>
>> I shall be pursuing it via the 0845 number listed above - luckily I
>> have an o2 sim (acquired via e2save casback!) for those rare occasions
>> when I'm forced to ring an 0845 or 0870 number.
>>
>> Regards
>>
>> Simon Clark
>> Business Telecoms
>
>hi
>
>i've also had no problems with e2save.although All i took out with them
>was an orange contract + phone + free tomtom one.. Got the phone in 2
>days and the tomtom arrived exactly 2 weeks after the contract
>started.. Have been VERY impressed with their service
>
>thanks
>
>jon

Thanks for the feedback folks.
We are not alone.
I just found this lengthy discussion about exactly this problem.
It sounds like someone is being a bit anal about which bills are the
correct ones and using the 'example' that e2save sent rather than the
4th, 8th etc.. bills that the deal specified.

http://forums.moneysavingexpert.com/....html?t=324544

TTFN

[email protected] wrote in news:m85tp2lah0b5vnaf5alfpd84v1n0fqjhlu@
4ax.com:

> On 5 Jan 2007 03:10:49 -0800, [email protected] wrote:
>

> Thanks for the feedback folks.
> We are not alone.
> I just found this lengthy discussion about exactly this problem.
> It sounds like someone is being a bit anal about which bills are the
> correct ones and using the 'example' that e2save sent rather than the
> 4th, 8th etc.. bills that the deal specified.
>
> http://forums.moneysavingexpert.com/....html?t=324544
>
> TTFN
>
>
Ah, yes. They told me that when I called about another cashback matter,
said I must use the example and not logic. My month of purchase was June,
my 4th Bill was actually October as my 1st was in July but the example says
September. So I sent the September bill in and got my cashback. Not
complaining as I got it a month early.

I have found e2save CS reasonably helpful. There was some mishap when I
placed my initial order for a Moto L7. Should have had a £20 intro cheque
plus cashback plus 6 months billed at half price. Had none of these, got
the half price sorted relatively quickly but still didn't receive my £20
intro. Called up, was told initially that the L7 was not on a cashback
scheme at the time and I was not eligible. I simply read out my order
confirmation and cashback email I received with the initial order and the
advisor went away for a couple of minutes and came back with an "ok, we
have made a mistake". No arguments, £20 came through quickly and my first
cashback claim was paid in good time.

Word of warning though - if I hadn't telephoned to chase the £20 it is a
strong likeliehood that the cashback claim would have been rejected as the
account was not set up for cashback.

On Jan 4, 2:55 pm, "Mike Hall" <[email protected]> wrote:
> Newsposter wrote:
> > I would call them (0845 655 1246) and explain that you did send the
> > correct bill. Ask them for proof that you sent the wrong bill. As far
> > as I know, e2save will pay the next cash back if you send them the
> > correct bill at the right time.This is a sorry state of affairs. Spending money on an 0845 number and
> spending hours, just to get back £80! It simply isn't worth doing anything
> else but cancelling the contract at the soonest opportunity, unless you
> really enjoy messing around calling call centres. I'm guessing that
> e2save's call centre is based in India since it would not be worth their
> while fighting if they were paying UK minimum wage to their operators.

When I last called them, they answered the phone within 2 rings. No, it
doesn't go to India.
Definetely worth spending a few pence to claim back £80.

On 06 Jan 2007 00:05:25 GMT, NewsNN <[email protected]> wrote:

>[email protected] wrote in news:m85tp2lah0b5vnaf5alfpd84v1n0fqjhlu@
>4ax.com:
>
>> On 5 Jan 2007 03:10:49 -0800, [email protected] wrote:
>>
>
>> Thanks for the feedback folks.
>> We are not alone.
>> I just found this lengthy discussion about exactly this problem.
>> It sounds like someone is being a bit anal about which bills are the
>> correct ones and using the 'example' that e2save sent rather than the
>> 4th, 8th etc.. bills that the deal specified.
>>
>> http://forums.moneysavingexpert.com/....html?t=324544
>>
>> TTFN
>>
>>
>Ah, yes. They told me that when I called about another cashback matter,
>said I must use the example and not logic. My month of purchase was June,
>my 4th Bill was actually October as my 1st was in July but the example says
>September. So I sent the September bill in and got my cashback. Not
>complaining as I got it a month early.
>
>I have found e2save CS reasonably helpful. There was some mishap when I
>placed my initial order for a Moto L7. Should have had a £20 intro cheque
>plus cashback plus 6 months billed at half price. Had none of these, got
>the half price sorted relatively quickly but still didn't receive my £20
>intro. Called up, was told initially that the L7 was not on a cashback
>scheme at the time and I was not eligible. I simply read out my order
>confirmation and cashback email I received with the initial order and the
>advisor went away for a couple of minutes and came back with an "ok, we
>have made a mistake". No arguments, £20 came through quickly and my first
>cashback claim was paid in good time.
>
>Word of warning though - if I hadn't telephoned to chase the £20 it is a
>strong likeliehood that the cashback claim would have been rejected as the
>account was not set up for cashback.
>
For info.
I went to the carphonewarehouse web-site and used their 'contact us'
page to email the CEO Office (since e2save are part of CPW).
I got a txt msg the next day apologising for the cashback rejection
and saying they would send a cheque.

(here's hoping it turns up!)

Much easier than waiting in their phone queue for half an hour.

On Fri, 26 Jan 2007 09:06:51 +0000, [email protected] wrote:

>On 06 Jan 2007 00:05:25 GMT, NewsNN <[email protected]> wrote:
>
>>[email protected] wrote in news:m85tp2lah0b5vnaf5alfpd84v1n0fqjhlu@
>>4ax.com:
>>
>>> On 5 Jan 2007 03:10:49 -0800, [email protected] wrote:
>>>
>>
>>> Thanks for the feedback folks.
>>> We are not alone.
>>> I just found this lengthy discussion about exactly this problem.
>>> It sounds like someone is being a bit anal about which bills are the
>>> correct ones and using the 'example' that e2save sent rather than the
>>> 4th, 8th etc.. bills that the deal specified.
>>>
>>> http://forums.moneysavingexpert.com/....html?t=324544
>>>
>>> TTFN
>>>
>>>
>>Ah, yes. They told me that when I called about another cashback matter,
>>said I must use the example and not logic. My month of purchase was June,
>>my 4th Bill was actually October as my 1st was in July but the example says
>>September. So I sent the September bill in and got my cashback. Not
>>complaining as I got it a month early.
>>
>>I have found e2save CS reasonably helpful. There was some mishap when I
>>placed my initial order for a Moto L7. Should have had a £20 intro cheque
>>plus cashback plus 6 months billed at half price. Had none of these, got
>>the half price sorted relatively quickly but still didn't receive my £20
>>intro. Called up, was told initially that the L7 was not on a cashback
>>scheme at the time and I was not eligible. I simply read out my order
>>confirmation and cashback email I received with the initial order and the
>>advisor went away for a couple of minutes and came back with an "ok, we
>>have made a mistake". No arguments, £20 came through quickly and my first
>>cashback claim was paid in good time.
>>
>>Word of warning though - if I hadn't telephoned to chase the £20 it is a
>>strong likeliehood that the cashback claim would have been rejected as the
>>account was not set up for cashback.
>>
>For info.
>I went to the carphonewarehouse web-site and used their 'contact us'
>page to email the CEO Office (since e2save are part of CPW).
>I got a txt msg the next day apologising for the cashback rejection
>and saying they would send a cheque.
>
>(here's hoping it turns up!)
>
>Much easier than waiting in their phone queue for half an hour.

Just to compete the tale - my cheque turned up (about 2 weeks after
I'd complained)