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- 01-10-2007, 01:40 PM #1Ivor JonesGuest
I wanted to call Orange to get them to turn off the voicemail on my PAYG
SIM, so understanding that it was a 25p flat rate however long the call
lasted, I called and selected the option to speak to a tubby (sorry,
Customer Service Representative).
I got put in the queue with the inevitable recording saying that my call
was important to them and that they were very busy, but after 20 minutes
or so I got fed up of waiting (and my battery was nearing exhaustion..!)
so I hung up.
On checking my balance afterwards (an automatic reaction..!) I found that
I had been charged the 25p fee, despite not actually being connected to a
"representative". Surely this can't be right..? I was led to believe the
charge was only levied after the call was answered by someone, not as soon
as you join the queue..?
I'm loathe to ring them again now, is there any other way I can turn off
my voicemail..?
Ivor
› See More: Orange charge for unanswered call to OCS
- 01-10-2007, 01:45 PM #2JonoGuest
Re: Orange charge for unanswered call to OCS
Ivor Jones used his keyboard to write :
> I wanted to call Orange to get them to turn off the voicemail on my PAYG SIM,
> so understanding that it was a 25p flat rate however long the call lasted, I
> called and selected the option to speak to a tubby (sorry, Customer Service
> Representative).
>
> I got put in the queue with the inevitable recording saying that my call was
> important to them and that they were very busy, but after 20 minutes or so I
> got fed up of waiting (and my battery was nearing exhaustion..!) so I hung
> up.
>
> On checking my balance afterwards (an automatic reaction..!) I found that I
> had been charged the 25p fee, despite not actually being connected to a
> "representative". Surely this can't be right..? I was led to believe the
> charge was only levied after the call was answered by someone, not as soon as
> you join the queue..?
>
> I'm loathe to ring them again now, is there any other way I can turn off my
> voicemail..?
>
> Ivor
It's a call connection charge, not a call answering charge <grin>
- 01-10-2007, 02:33 PM #3LozGuest
Re: Orange charge for unanswered call to OCS
Ivor Jones wrote:
> I wanted to call Orange to get them to turn off the voicemail on my PAYG
> SIM, so understanding that it was a 25p flat rate however long the call
> lasted, I called and selected the option to speak to a tubby (sorry,
> Customer Service Representative).
>
> I got put in the queue with the inevitable recording saying that my call
> was important to them and that they were very busy, but after 20 minutes
> or so I got fed up of waiting (and my battery was nearing exhaustion..!)
> so I hung up.
>
> On checking my balance afterwards (an automatic reaction..!) I found that
> I had been charged the 25p fee, despite not actually being connected to a
> "representative". Surely this can't be right..? I was led to believe the
> charge was only levied after the call was answered by someone, not as soon
> as you join the queue..?
>
> I'm loathe to ring them again now, is there any other way I can turn off
> my voicemail..?
>
> Ivor
Ivor call them on 08000795000
This seems to get you through to contract Orange Customer Services, but
if they ask just say you are calling "from a mates contract phone" or
similar and they will help you anyway. Or at least have done in the
recent past.
- 01-10-2007, 02:35 PM #4Ivor JonesGuest
Re: Orange charge for unanswered call to OCS
"Jono" <[email protected]> wrote in message
news:[email protected]
[snip]
> It's a call connection charge, not a call answering
> charge <grin>
But I wasn't connected..! Grrr..!
Ivor
- 01-10-2007, 02:48 PM #5Phil ThompsonGuest
Re: Orange charge for unanswered call to OCS
On Wed, 10 Jan 2007 20:35:20 -0000, "Ivor Jones"
<[email protected]> wrote:
>But I wasn't connected
so the ringing tone didn't stop and get replaced by a recorded message
or announcement ?
Phil
- 01-10-2007, 02:57 PM #6LozGuest
Re: Orange charge for unanswered call to OCS
Phil Thompson wrote:
> On Wed, 10 Jan 2007 20:35:20 -0000, "Ivor Jones"
> <[email protected]> wrote:
>
>> But I wasn't connected
>
> so the ringing tone didn't stop and get replaced by a recorded message
> or announcement ?
I think Ivor's comment is in relation to "you'll only be charged when
connected to a customer service adviser" - which he wasn't.
- 01-10-2007, 04:04 PM #7JonoGuest
Re: Orange charge for unanswered call to OCS
Loz explained on 10/01/2007 :
> Phil Thompson wrote:
>> On Wed, 10 Jan 2007 20:35:20 -0000, "Ivor Jones"
>> <[email protected]> wrote:
>>
>>> But I wasn't connected
>>
>> so the ringing tone didn't stop and get replaced by a recorded message
>> or announcement ?
>
> I think Ivor's comment is in relation to "you'll only be charged when
> connected to a customer service adviser" - which he wasn't.
Yes, I know, however there's a thread in uk.t.v where Ivor explains
that you can be charged a connection fee without your call being
answered
- 01-11-2007, 08:32 AM #8Ivor JonesGuest
Re: Orange charge for unanswered call to OCS
"Jono" <[email protected]> wrote in message
news:[email protected]
> Loz explained on 10/01/2007 :
> > Phil Thompson wrote:
> > > On Wed, 10 Jan 2007 20:35:20 -0000, "Ivor Jones"
> > > <[email protected]> wrote:
> > >
> > > > But I wasn't connected
> > >
> > > so the ringing tone didn't stop and get replaced by a
> > > recorded message or announcement ?
I got a "your call is important to us" message, but that isn't being
connected to a "Customer Services Representative" now is it..?
> > I think Ivor's comment is in relation to "you'll only
> > be charged when connected to a customer service
> > adviser" - which he wasn't.
>
> Yes, I know, however there's a thread in uk.t.v where
> Ivor explains that you can be charged a connection fee
> without your call being answered
I wasn't answered. If I am told I will only be charged when I speak to
someone, that is what I expect to happen.
Ivor
- 01-11-2007, 08:49 AM #9Phil ThompsonGuest
Re: Orange charge for unanswered call to OCS
On Thu, 11 Jan 2007 14:32:54 -0000, "Ivor Jones"
<[email protected]> wrote:
>I wasn't answered.
you were answered by a machine.
Phil
- 01-11-2007, 10:16 AM #10Ivor JonesGuest
Re: Orange charge for unanswered call to OCS
"Phil Thompson" <[email protected]> wrote in
message news:[email protected]
> On Thu, 11 Jan 2007 14:32:54 -0000, "Ivor Jones"
> <[email protected]> wrote:
>
> > I wasn't answered.
>
> you were answered by a machine.
Orange clearly state in their PAYG price guide that the charge of 25p is
to "speak to a customer services representative" - not to listen to an
answering system.
I should not have been charged until someone actually spoke to me.
Ivor
- 01-11-2007, 10:34 AM #11Phil ThompsonGuest
Re: Orange charge for unanswered call to OCS
On Thu, 11 Jan 2007 16:16:54 -0000, "Ivor Jones"
<[email protected]> wrote:
>I should not have been charged until someone actually spoke to me.
dream on, pedant.
Everyone with a hole in their arse knows that telephone calls are
charged when the ringing stops and something at the other end makes a
connection.
Phil
- 01-11-2007, 01:17 PM #12JonoGuest
Re: Orange charge for unanswered call to OCS
Ivor Jones brought next idea :
>
> "Jono" <[email protected]> wrote in message
> news:[email protected]
>> Loz explained on 10/01/2007 :
>> > Phil Thompson wrote:
>> > > On Wed, 10 Jan 2007 20:35:20 -0000, "Ivor Jones"
>> > > <[email protected]> wrote:
>> > >
>> > > > But I wasn't connected
>> > >
>> > > so the ringing tone didn't stop and get replaced by a
>> > > recorded message or announcement ?
>
> I got a "your call is important to us" message, but that isn't being
> connected to a "Customer Services Representative" now is it..?
>
>> > I think Ivor's comment is in relation to "you'll only
>> > be charged when connected to a customer service
>> > adviser" - which he wasn't.
>>
>> Yes, I know, however there's a thread in uk.t.v where
>> Ivor explains that you can be charged a connection fee
>> without your call being answered
>
> I wasn't answered. If I am told I will only be charged when I speak to
> someone, that is what I expect to happen.
If it says "25p to speak to a rep" then that would be true had you not
chosen to abandon the call.
If it says "25p will be charged only at the point you are answered by a
person", that would be a different matter.
- 01-11-2007, 03:25 PM #13SorukGuest
Re: Orange charge for unanswered call to OCS
On Thu, 11 Jan 2007 16:34:28 +0000, Phil Thompson <[email protected]> wrote:
>On Thu, 11 Jan 2007 16:16:54 -0000, "Ivor Jones"
><[email protected]> wrote:
>
>>I should not have been charged until someone actually spoke to me.
>
>dream on, pedant.
>
>Everyone with a hole in their arse knows that telephone calls are
>charged when the ringing stops and something at the other end makes a
>connection.
Calls to 450 are free while you're in the menu system, and you get charged
the customer "service" fee (the same way a cow is serviced...) when you
speak to a human.
Virgin do the same when you call 789. Until you speak to a human the call
is free.
--
-- Michael "Soruk" McConnell Eridani Star System
MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
Mail Me Anywhere - http://www.MailMeAnywhere.com/ - Mobile email
Second Number - http://secondnumber.matrixnetwork.co.uk/
- 01-11-2007, 08:02 PM #14Ivor JonesGuest
Re: Orange charge for unanswered call to OCS
"Phil Thompson" <[email protected]> wrote in
message news:[email protected]
> On Thu, 11 Jan 2007 16:16:54 -0000, "Ivor Jones"
> <[email protected]> wrote:
>
> > I should not have been charged until someone actually
> > spoke to me.
>
> dream on, pedant.
>
> Everyone with a hole in their arse knows that telephone
> calls are charged when the ringing stops and something at
> the other end makes a connection.
That is not what it says in Orange's price guide. It specifically says
that the 25p charge is for actually speaking to a representative. Go and
look it up for yourself if you don't believe me.
Ivor
- 01-11-2007, 08:04 PM #15Ivor JonesGuest
Re: Orange charge for unanswered call to OCS
"Soruk" <[email protected]> wrote in message
news:[email protected]
> On Thu, 11 Jan 2007 16:34:28 +0000, Phil Thompson
> <[email protected]> wrote:
> > On Thu, 11 Jan 2007 16:16:54 -0000, "Ivor Jones"
> > <[email protected]> wrote:
> >
> > > I should not have been charged until someone actually
> > > spoke to me.
> >
> > dream on, pedant.
I'm not being pedantic at all. I am asking why I was charged for a call
that wasn't answered by a human, as Orange themselves say it should be.
> > Everyone with a hole in their arse knows that telephone
> > calls are charged when the ringing stops and something
> > at the other end makes a connection.
>
> Calls to 450 are free while you're in the menu system,
> and you get charged the customer "service" fee (the same
> way a cow is serviced...) when you speak to a human.
Exactly. But I was charged for listening to the recording telling me they
were extremely busy but my call was important to them. Not important
enough to answer, obviously.
> Virgin do the same when you call 789. Until you speak to
> a human the call
> is free.
Yes.
Ivor
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