WARNING: CPW CHEQUEBACKS

If you, like me, did a 'chequeback' deal with CPW last year, and have
submitted your 8th bill and heard nothing - start to worry!
I sent my bill TWICE by recorded delivery to the address given in the
original deal. However, CPW, without informing me, have not only
changed the address to which you now have to send chequebacks but also
the procedure.
When I enquired as to why I hadn't received any notification of
receipt of my bill I was sent a PDF with the 'New Guidelines' on it.
I should just be able to get my claim in by the 60 days.
My suspicious mind makes me think that they have done this on purpose.
According to the PDF is now necessary to submit a form and send it,
along with your bill, to:-
Redemptions
P.O. Box 4311
Dunstable
LU6 9BJ



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I have just called CPW Customer Service. I have to say that the
gentleman I spoke to was very polite an patiently listened to the
details I gave him.
He confirmed that the address for chequebacks has changed and also
confirmed that I should complete the form on the PDF.
I have done a search, via Google on
carphonewarehouse.com
mycarphonewarehouse.com
and
phonehouse.com
There is no return of the name of the PDF that I was sent, namely,
New_Redemption_Guidelines.pdf

If Reestit is correct that they are forwarding the letters to the new
address then it obviously is not working. I sent my claim in January
and I heard nothing.
The man at CPW Customer Services said I should get a text message as
soon as they receive the claim. I haven't had one so obviously the
mail is getting lost somewhere.
If you can't locate the pdf form then all it has on it is:
CLAIM number (1, 2 or 3) e.g. Claim 2
Your Name
Mobile Number
Signature and date.

However, the claim forms are not geared up to my claim. For claim 3
for example it says £150+ - my claim is for £120 so I can't work that
one out - I should have asked CPW CS but it just isn't always possible
to think up all the necessary questions.
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>
>(a) CPW
>(b) January 2007
>(c) Wednesbury
>(d) no
>(e) 5 (except have contacted now because more than a month had passed with no confirmation of receipt of the claim.)

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