OSPS never again

look at their new terms and conditions


1) 5 claims are required - as well as only accepting originals (no on-line
bills accepted) they say you should not send in summary bills, but have
fully itemised bills.

2) Use a separate envelope per claim - they say that they will shred all
paperwork in an envelope except one claim!

3) If you mess up on one claim they won't pay out on it and they won't pay
out on any subsequent claims.

4) If you mess up on a claim they charge you a £10 fine!

5) They say they will only pay cheques to the original address you give them
when you ordered the phone (elsewhere in the contract they say they don't
mind if you change your address!)

6) They say you are advised to use recorded delivery, then say that even if
you have used recorded delivery and its got lost in the post they won't pay
the claim! This makes recorded delivery pretty useless, as Royal Mail
wouldn't even compensate you for the value of the claim that went missing -
and osps would also use this missed claim as an excuse to cancel all future
claims (see 3).

7) If you cancel your direct debit "for any reason" they charge you £50 +
VAT

8) If you are disconnected "for any reason" during the first 6 months they
charge you a minimum of £235! (And cancel all cashbacks)

9) You have to agree to them storing your credit/debit card numbers and
allowing them to charge any of their "fines" to these cards.

10) They will only assist over any queries you have on the cashback during
the 10 days that follow the sale. They refuse to help in any way outside
that time frame.

11) Though this is prohibited under the distance selling regulations (DSR),
they charge you £25 if you want to return an unwanted phone during the 7
days allowed for returns by the DSR unless you first get authorisation from
them (via a premium rate phone number)

12) They say you must return (using the DSR) any unwanted phone to them
within 7 days of them sending it to you.

But under the distance selling rules, customers have 7 working days to
cancel unwanted goods starting the day after the goods are delivered. (i.e.
you can cancel the deal right up to the last day of the 7, you don't have to
have returned the goods by then)

In short - don't tick the box that says you have read and accept the terms
without being sure you want to be bound by them.

Also note they now charge £2.50 to verify your credit card:



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› See More: OSPS never again

who are they by the way ?

On Mon, 14 May 2007 12:09:25 +0100, "Stephen Hammond"
<[email protected]> wrote:

>look at their new terms and conditions
>
>
>1) 5 claims are required - as well as only accepting originals (no on-line
>bills accepted) they say you should not send in summary bills, but have
>fully itemised bills.
>
>2) Use a separate envelope per claim - they say that they will shred all
>paperwork in an envelope except one claim!
>
>3) If you mess up on one claim they won't pay out on it and they won't pay
>out on any subsequent claims.
>

I have made 2 out of 3 cash back claims with them this year and have
used them for the last 3 years on cash backs. No problems at all. I
provide online bills because I chose not to have postal bills at the
start of the contract.

Their web page cash back calculator gives me dates to claim as well.
Now they do not insist on the original claim back certificate. In fact
that can be downloaded online now.

Being part of CPW, one can complain to CPW if you are not satisfied.

On 28 May 2007 04:12:36 -0700, [email protected] wrote:

>4) The distance selling regulations state that the phone must be
>returned within 7 days - this is again standard

They don't, they state the contract must be cancelled within 7
working days commencing the day after receipt of the goods and that
the goods must be made available for collection or returned within 30
days.

Under the DSR's there is actually no requirement for goods to be
returned at all, merely that they be made available for the supplier
to collect. The seller can (subject to having given the buyer the
correct information) claim the direct cost of recovering them.
--
Peter Parry.
http://www.wpp.ltd.uk/

On Mon, 28 May 2007 12:33:34 GMT, Simon <[email protected]> wrote:


>If you don't want to be tied to these t&cs then select another offer
>on their website like the sim card offer. They would be less generous
>but would have more relaxed cashback conditions.
>
>I refused delivery of my purchase once i realised how onerous these
>conditions were. I didn't judge the extra amount over the £0 simcard
>(& quidco cashback) to be worth it if there was a mistake at any of
>the stages.
>
>rgds
>
>Simon

I find an original bill condition a very strange one - CPW (OSPS being
part of it) try hard for you to view and print your bill onsite. As to
how they then expect you to produce an original bill is beyond me.

On Mon, 28 May 2007 17:56:59 GMT, [email protected] wrote:

>On Mon, 28 May 2007 12:33:34 GMT, Simon <[email protected]> wrote:
>
>
>>If you don't want to be tied to these t&cs then select another offer
>>on their website like the sim card offer. They would be less generous
>>but would have more relaxed cashback conditions.
>>
>>I refused delivery of my purchase once i realised how onerous these
>>conditions were. I didn't judge the extra amount over the £0 simcard
>>(& quidco cashback) to be worth it if there was a mistake at any of
>>the stages.

>I find an original bill condition a very strange one - CPW (OSPS being
>part of it) try hard for you to view and print your bill onsite. As to
>how they then expect you to produce an original bill is beyond me.

Like I said, it was a price match, so they matched the t&c from the
other retailer. I asked them about it as once you've selected online
billing you didn't recieve any paper bills, and they did acknowledge
that you couldn't use online billing if you wanted to take advantage
of this offer.

rgds
Simon