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  1. #1
    Stuart B
    Guest
    On Thu, 31 May 2007 13:41:33 +0100, Stuart B
    <[email protected]> wrote:

    >I'm waiting on payment for my 3rd voucher payment out of 4. It expired
    >at the end of February so the payment is well overdue . When you phone
    >now you get just a recorded message about their "technical"
    >difficulties and them claiming it has been fixed but they need to
    >check that the fix has worked so they are dealing with all cashbacks
    >manually . . I was told a couple of weeks ago that my claim was being
    >passed for High Priority but I'm still waiting .
    >
    >Yesterday I sent an e-mail and I told them that if it wasn't received
    >in 7 days I was starting a Small Claims Court action for the 105 I am
    >dues . All I got a was text quoting exactly what the recorded message
    >says when you phone so I have replied reminding them of what I said
    >and asking that it be escalated to a supervisor .
    >
    >Is anyone else in this position .and what have you done.?
    >
    >Stuart


    I repled to them yesterday saying that I did not appreciate the reply
    I got that did not address the issues and this morning I got another
    reply simply repeating the message they sent the previous time .

    Now they are taking the piss
    Stuart .



    See More: Mobileshop Cashback Problems




  2. #2
    David Hearn
    Guest

    Re: Mobileshop Cashback Problems

    Stuart B wrote:
    > On Thu, 31 May 2007 13:41:33 +0100, Stuart B
    > <[email protected]> wrote:
    >
    >> I'm waiting on payment for my 3rd voucher payment out of 4. It expired
    >> at the end of February so the payment is well overdue . When you phone
    >> now you get just a recorded message about their "technical"
    >> difficulties and them claiming it has been fixed but they need to
    >> check that the fix has worked so they are dealing with all cashbacks
    >> manually . . I was told a couple of weeks ago that my claim was being
    >> passed for High Priority but I'm still waiting .
    >>
    >> Yesterday I sent an e-mail and I told them that if it wasn't received
    >> in 7 days I was starting a Small Claims Court action for the 105 I am
    >> dues . All I got a was text quoting exactly what the recorded message
    >> says when you phone so I have replied reminding them of what I said
    >> and asking that it be escalated to a supervisor .
    >>
    >> Is anyone else in this position .and what have you done.?
    >>
    >> Stuart

    >
    > I repled to them yesterday saying that I did not appreciate the reply
    > I got that did not address the issues and this morning I got another
    > reply simply repeating the message they sent the previous time .
    >
    > Now they are taking the piss
    > Stuart .


    Could it be an auto-reply?

    D



  3. #3
    Stuart B
    Guest

    Re: Mobileshop Cashback Problems

    On Fri, 01 Jun 2007 11:44:32 +0100, David Hearn
    <[email protected]> wrote:

    >Stuart B wrote:
    >> On Thu, 31 May 2007 13:41:33 +0100, Stuart B
    >> <[email protected]> wrote:
    >>
    >>> I'm waiting on payment for my 3rd voucher payment out of 4. It expired
    >>> at the end of February so the payment is well overdue . When you phone
    >>> now you get just a recorded message about their "technical"
    >>> difficulties and them claiming it has been fixed but they need to
    >>> check that the fix has worked so they are dealing with all cashbacks
    >>> manually . . I was told a couple of weeks ago that my claim was being
    >>> passed for High Priority but I'm still waiting .
    >>>
    >>> Yesterday I sent an e-mail and I told them that if it wasn't received
    >>> in 7 days I was starting a Small Claims Court action for the 105 I am
    >>> dues . All I got a was text quoting exactly what the recorded message
    >>> says when you phone so I have replied reminding them of what I said
    >>> and asking that it be escalated to a supervisor .
    >>>
    >>> Is anyone else in this position .and what have you done.?
    >>>
    >>> Stuart

    >>
    >> I repled to them yesterday saying that I did not appreciate the reply
    >> I got that did not address the issues and this morning I got another
    >> reply simply repeating the message they sent the previous time .
    >>
    >> Now they are taking the piss
    >> Stuart .

    >
    >Could it be an auto-reply?
    >
    >D


    Not in the proper sense of the term .It's more likely that one of the
    automatons that work there has prseed a button to send that reply or
    just copied and pasted the message .

    To rub salt in the wound the foot of the message says that if you have
    any other query to e-mail [email protected] which is where I
    sent my message anyway .

    I was also looking at taking a Small Claims Court action but I see the
    Scottish version which I presume I need to use isn't as user friendly
    as the English SCC version onlne



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