Problem with Orange Data

On Tue, 29 Apr 2008 02:43:12 -0700 (PDT), philcud
<[email protected]> wrote:

>Problem with Orange Data Plan
>
>Anybody here got any knowledge on current orange data plans
>
>After reviewing my bill i've noticed that Orange have removed my data
>bundle (Orange World Unlimited Browsing).

Yes. When I signed up to a contract extension in January 2007 5mb
(woo! generous!) of data was included. They unilaterally removed it
from my account last month and pronounced that this was because it was
a "special offer". This is total ****e as it was a pricematch for 18
months.

>Called up Chief Execs Office about this and they say that they cant
>put it back on my account, but can offer me a 30mb bundle for £6 (as
>opposed to unlimited anytime for £8). Told them where the could stick
>this offer and requested my PAC code as they had broken terms of my
>contract. To my surprise they said they would arrange a PAC code and
>send me out a jiffy bag for me to return phone.

Interesting. I've had no joy with OCS or the very helpful but
ultimately powerless girl at the Indian call centre I was transferred
to. They seem to all have difficulty comprehending that I don't need
their **** off-peak browsing deal as that's when I'm at home with my
ADSL. I think a call to the exec office might be my next step as well
considering they're also trying to con me over my contract expiry
date: January 2007 + 18 months = June 2008. They, however, now reckon
that taking out a 12-month Orange Broadband contract in March/April
2007 "restarted" the 18-month term.

>Having second thoughts of backing out of my orange contract as i have
>a reasonable deal with them (Racoon 35 - 500mins xnet, 200 landline,
>1100 texts for £30 / month) and especially, dont really want to go
>through the hassle of changing providers / porting my number.

I can't wait to be shot of them. Their service is a joke - mobile
internet rarely works and the 3G connectivity here is a joke (central
Manchester). My phone broke (again) so I had to use an old 2G one I
have spare. It was such a novelty to actually get calls/SMSs and not
have to dial numbers 3-5 times to get a connection!

I'm on a similar deal to you - racoon something or other with 900
anytime x-net minutes and unlimited texts. Howeverm, T-mobile and O2
have some good deals on at the moment either SIM-only or contract.
Orange rely on inertia to cover the fact that their service went round
the u-bend a long time ago. I'll be happy to have the minor hassle of
a number port to get rid. Such a shame - I've been with them for more
than 10 years but they're utterly useless now.

---

› See More: Problem with Orange Data

In article <[email protected]>, [email protected]
says...
> They, however, now reckon
> that taking out a 12-month Orange Broadband contract in March/April
> 2007 "restarted" the 18-month term.

It did. The converged broadband deal did re-start your phone contract
term. Also, the broadband contract is for 18 months, so if you stop
having a contract mobile your broadband service will revert to full
price.
--
Regards
Jon

On Wed, 30 Apr 2008 05:45:55 +0100, Jon <[email protected]>
wrote:

>In article <[email protected]>, [email protected]
>says...
>> They, however, now reckon
>> that taking out a 12-month Orange Broadband contract in March/April
>> 2007 "restarted" the 18-month term.
>
>It did. The converged broadband deal did re-start your phone contract
>term. Also, the broadband contract is for 18 months, so if you stop
>having a contract mobile your broadband service will revert to full
>price.

Not what I was told at the time. All I was told was that I would have
to maintain the phone contract for 12 months (the minimum term of the
broadband). I was told at the time - "that's not a problem as it's
within your 18 month term". The broadband is emphatically *not* for 18
months. Unless more Orange revisionism is going on.