Orange services broken down?

"Dave" <[email protected]> wrote in message
news:[email protected]...
> What the FCUK is wrong with Orange these...? First the email alerts stop
> and now I cannot access the server for email.... Even Orange world WAP is
> not available.... It says network error !!!
>
> Has someone pulled the plug out at Orange HQ?
>
>
Seems like it, after Orange mistakenly cancelled my contract a few weeks
ago,
and i managed to get the exec office to re-subscribe me.
I can now get back into my online account and read my bills,
but I can't get the email registration server to give me a text
so i can re-register my cancelled email addy.

I get:
"email registration:
Congratulations you have successfully registered to Orange mail. You will
soon receive a text to confirm that the Orange email service is available
for you to use."

And that's as far as i ever get :-(
the email registrations server doesn't even give me an error text

I've complained again to the exec office and am still waiting

I have to pinch myself to believe I'm not asleep and living a nightmare

I pity the poor bastards at the exec office, as they are now the only part
of Orange CS that's still almost working, and so will be snowed under

Steve Terry

---

› See More: Orange services broken down?

Steve Terry <[email protected]> wrote:

> "Dave" <[email protected]> wrote in message
> news:[email protected]...
> > What the FCUK is wrong with Orange these...? First the email alerts stop
> > and now I cannot access the server for email.... Even Orange world WAP is
> > not available.... It says network error !!!
> >
> > Has someone pulled the plug out at Orange HQ?
> >
> >
> Seems like it, after Orange mistakenly cancelled my contract a few weeks
> ago,
> and i managed to get the exec office to re-subscribe me.
> I can now get back into my online account and read my bills,
> but I can't get the email registration server to give me a text
> so i can re-register my cancelled email addy.
>
> I get:
> "email registration:
> Congratulations you have successfully registered to Orange mail. You will
> soon receive a text to confirm that the Orange email service is available
> for you to use."
>
> And that's as far as i ever get :-(
> the email registrations server doesn't even give me an error text
>
> I've complained again to the exec office and am still waiting
>
> I have to pinch myself to believe I'm not asleep and living a nightmare
>
> I pity the poor bastards at the exec office, as they are now the only part
> of Orange CS that's still almost working, and so will be snowed under

They're the Ryanair of CS in my experience, expect without the dirt
cheap prices.

--
(*) of the royal duchy of city south and deansgate -www.davidhorne.net
(email address on website) "If people think God is interesting, the
onus is on them to show that there is anything there to talk about.
Otherwise they should just shut up about it." -Richard Dawkins

"David Horne, _the_ chancellor (*)" <[email protected]> wrote in message
news:1iizylw.9vryx31dasfqkN%[email protected]...
> Steve Terry <[email protected]> wrote:
>> "Dave" <[email protected]> wrote in message
>> news:[email protected]...
<snip>
>> I pity the poor bastards at the exec office, as they are now the only
>> part of Orange CS that's still almost working, and so will be snowed
>> under
>
> They're the Ryanair of CS in my experience, expect without the dirt
> cheap prices.
>
>
Orange CS used to one of the best with 24/7 UK centres,
and several forward facing depts

Now look at the 8am to 10pm indian call centre toss ;-(

Do those morons now running FT Orange really believe the millions they're
spending on advertising, can even scratch the reality of word of mouth?!

Steve Terry

On Mon, 23 Jun 2008 16:59:05 +0100, "Steve Terry" <[email protected]>
wrote:

>Orange CS used to one of the best with 24/7 UK centres,
>and several forward facing depts
>
>Now look at the 8am to 10pm indian call centre toss ;-(
>
>Do those morons now running FT Orange really believe the millions they're
>spending on advertising, can even scratch the reality of word of mouth?!
>
>Steve Terry
>

After more than a decade with them I'm looking forward to my O2 SIM
arriving tomorrow.... Ta ta France Telecom. You won't be missed.

Steve Terry <[email protected]> wrote:

> "David Horne, _the_ chancellor (*)" <[email protected]> wrote in message
> news:1iizylw.9vryx31dasfqkN%[email protected]...
> > Steve Terry <[email protected]> wrote:
> >> "Dave" <[email protected]> wrote in message
> >> news:[email protected]...
> <snip>
> >> I pity the poor bastards at the exec office, as they are now the only
> >> part of Orange CS that's still almost working, and so will be snowed
> >> under
> >
> > They're the Ryanair of CS in my experience, expect without the dirt
> > cheap prices.
> >
> >
> Orange CS used to one of the best with 24/7 UK centres,
> and several forward facing depts

I remember that- but it was quite a few years ago.

>
> Now look at the 8am to 10pm indian call centre toss ;-(

Tell me about it. An hour on hold to try and sort them screwing me. It
was one of the main reasons I decided a contract wasn't worth the
bother.

> Do those morons now running FT Orange really believe the millions they're
> spending on advertising, can even scratch the reality of word of mouth?!

Do they advertise a lot? I'd be sort of embarrassed to, with those dumb
animal names, and equally dumb symbols.

--
(*) of the royal duchy of city south and deansgate -www.davidhorne.net
(email address on website) "If people think God is interesting, the
onus is on them to show that there is anything there to talk about.
Otherwise they should just shut up about it." -Richard Dawkins

"Cheeky" <[email protected]> wrote in message
news:[email protected]...
> On Mon, 23 Jun 2008 16:59:05 +0100, "Steve Terry" <[email protected]>
> wrote:
>
>>Orange CS used to one of the best with 24/7 UK centres,
>>and several forward facing depts
>>
>>Now look at the 8am to 10pm indian call centre toss ;-(
>>
>>Do those morons now running FT Orange really believe the millions
>>they're
>>spending on advertising, can even scratch the reality of word of
>>mouth?!
>>
>>Steve Terry
>>
>
> After more than a decade with them I'm looking forward to my O2 SIM
> arriving tomorrow.... Ta ta France Telecom. You won't be missed.



O2 eh? Ah ha.

Boy are you in for a surprise!


--
Woody

harrogate three at ntlworld dot com

On 2008-06-23 16:59:05 +0100, "Steve Terry" <[email protected]> said:

>
> "David Horne, _the_ chancellor (*)" <[email protected]> wrote in message
> news:1iizylw.9vryx31dasfqkN%[email protected]...
>> Steve Terry <[email protected]> wrote:
>>> "Dave" <[email protected]> wrote in message
>>> news:[email protected]...
> <snip>
>>> I pity the poor bastards at the exec office, as they are now the only
>>> part of Orange CS that's still almost working, and so will be snowed
>>> under
>>
>> They're the Ryanair of CS in my experience, expect without the dirt
>> cheap prices.
>>
>>
> Orange CS used to one of the best with 24/7 UK centres,
> and several forward facing depts
>
> Now look at the 8am to 10pm indian call centre toss ;-(
>
> Do those morons now running FT Orange really believe the millions they're
> spending on advertising, can even scratch the reality of word of mouth?!

Tom's trying to fix this.

http://www.telegraph.co.uk/money/mai...norange104.xml

"Chris Boyd" <[email protected]> wrote in message
news:2008062420395916807-chrisbboyd@NOSPAMgmailcom...
> On 2008-06-23 16:59:05 +0100, "Steve Terry" <[email protected]> said:
>
>>
>> "David Horne, _the_ chancellor (*)" <[email protected]> wrote in
>> message
>> news:1iizylw.9vryx31dasfqkN%[email protected]...
>>> Steve Terry <[email protected]> wrote:
>>>> "Dave" <[email protected]> wrote in message
>>>> news:[email protected]...
>> <snip>
>>>> I pity the poor bastards at the exec office, as they are now the
>>>> only
>>>> part of Orange CS that's still almost working, and so will be
>>>> snowed
>>>> under
>>>
>>> They're the Ryanair of CS in my experience, expect without the dirt
>>> cheap prices.
>>>
>>>
>> Orange CS used to one of the best with 24/7 UK centres,
>> and several forward facing depts
>>
>> Now look at the 8am to 10pm indian call centre toss ;-(
>>
>> Do those morons now running FT Orange really believe the millions
>> they're
>> spending on advertising, can even scratch the reality of word of
>> mouth?!
>
> Tom's trying to fix this.
>
> http://www.telegraph.co.uk/money/mai...norange104.xml
>


They don't need to add that many BTS sites but they DO need to get
something sorted about handoff. IME Orange hangs on to a cell as long as
it can and then has no resources on the next cell so drops the call.

When we were on Vodafone I could drive from here to York in conversation
and it never drop out. On Orange it drops out four times always at the
same place, but even at the first place (the end of our road) there is
plenty of signal - normally.


--
Woody

harrogate three at ntlworld dot com

On Tue, 24 Jun 2008 20:23:19 +0100, "Woody"
<[email protected]> wrote:

>"Cheeky" <[email protected]> wrote in message
>news:[email protected]...

>>
>> After more than a decade with them I'm looking forward to my O2 SIM
>> arriving tomorrow.... Ta ta France Telecom. You won't be missed.
>
>
>
>O2 eh? Ah ha.
>
>Boy are you in for a surprise!


Can't be any worse than Orange - at least I might be able to use my
phone at home (central Manchester) without forcing it onto 2G. Plus...
it's a "simplicity" one-month contract so if I don't like them I can
bugger off somewhere else.

Incidentally, what makes you say that?

"Woody" <[email protected]> wrote in message
news:[email protected]...
> "Cheeky" <[email protected]> wrote in message
> news:[email protected]...
>> On Mon, 23 Jun 2008 16:59:05 +0100, "Steve Terry" <[email protected]>
>> wrote:
>>
>>>Orange CS used to one of the best with 24/7 UK centres,
>>>and several forward facing depts
>>>
>>>Now look at the 8am to 10pm indian call centre toss ;-(
>>>Do those morons now running FT Orange really believe the millions they're
>>>spending on advertising, can even scratch the reality of word of mouth?!
>>>Steve Terry
>>
>> After more than a decade with them I'm looking forward to my O2 SIM
>> arriving tomorrow.... Ta ta France Telecom. You won't be missed.
>
> O2 eh? Ah ha.
> Boy are you in for a surprise!
> Woody
>
I wouldnt take out a O2 contract cos of O2s reputation for billing mistakes
but O2 PAYT is fine

Steve Terry

"David Horne, _the_ chancellor (*)" <[email protected]> wrote in message
news:1ij0fao.15gypdlt3708nN%[email protected]...
> Steve Terry <[email protected]> wrote:
>> "David Horne, _the_ chancellor (*)" <[email protected]> wrote in message
>> news:1iizylw.9vryx31dasfqkN%[email protected]...
>> > Steve Terry <[email protected]> wrote:
>> >> "Dave" <[email protected]> wrote in message
>> >> news:[email protected]...
>> <snip>
>> >> I pity the poor bastards at the exec office, as they are now the only
>> >> part of Orange CS that's still almost working, and so will be snowed
>> >> under
>> >
>> > They're the Ryanair of CS in my experience, expect without the dirt
>> > cheap prices.
>> >
>> Orange CS used to one of the best with 24/7 UK centres,
>> and several forward facing depts
>
> I remember that- but it was quite a few years ago.
>
>> Now look at the 8am to 10pm indian call centre toss ;-(
>
> Tell me about it. An hour on hold to try and sort them screwing me. It
> was one of the main reasons I decided a contract wasn't worth the
> bother.
>
>
The rumours i've heard are Orange are going to bring in new management
to deal specifically with the CS problem.
cos their surveys are showing the lousy CS now offered
is the leading cause of customer churn

Steve Terry

"Chris Boyd" <[email protected]> wrote in message
news:2008062420395916807-chrisbboyd@NOSPAMgmailcom...
> On 2008-06-23 16:59:05 +0100, "Steve Terry" <[email protected]> said:
>
>>
>> "David Horne, _the_ chancellor (*)" <[email protected]> wrote in message
>> news:1iizylw.9vryx31dasfqkN%[email protected]...
>>> Steve Terry <[email protected]> wrote:
>>>> "Dave" <[email protected]> wrote in message
>>>> news:[email protected]...
>> <snip>
>> Do those morons now running FT Orange really believe the millions they're
>> spending on advertising, can even scratch the reality of word of mouth?!
>
> Tom's trying to fix this.
>
> http://www.telegraph.co.uk/money/mai...norange104.xml
Interesting, so they are going to install 450 new BTS
Would that be cos they've removed more than that in the last 5 years
during their 3g upgrade.

They don't need 60 new stores, they need to give CPW a free hand
as the other networks have, letting CPW supply unlocked GSM stock,
but with a Orange network sim pack.

It's sad the best CEO Orange can find, is the CEO of a parasite virtual
network like Virgin

I hope he brings Orange.co.uk website in house with staff that are
competent,
the website is any networks face to the world, and Oranges has always been
crap
e.g. Has the online Orange PAYG registration site ever worked??
and they wonder why their CS is stretched

Steve Terry

"Cheeky" <[email protected]> wrote in message
news:[email protected]...
> On Tue, 24 Jun 2008 20:23:19 +0100, "Woody"
> <[email protected]> wrote:
>
>>"Cheeky" <[email protected]> wrote in message
>>news:[email protected]...
>
>>>
>>> After more than a decade with them I'm looking forward to my O2 SIM
>>> arriving tomorrow.... Ta ta France Telecom. You won't be missed.
>>
>>
>>
>>O2 eh? Ah ha.
>>
>>Boy are you in for a surprise!
>
>
> Can't be any worse than Orange - at least I might be able to use my
> phone at home (central Manchester) without forcing it onto 2G. Plus...
> it's a "simplicity" one-month contract so if I don't like them I can
> bugger off somewhere else.
>
> Incidentally, what makes you say that?


For a few years we were also on O2 - or Cellnet as it was then.

I would guess I got network busy about one in three calls - never got
that on Voda and rarely on Orange other than obvious site overloads like
motorway pileups etc.

Cellnet was (and I believe still is) also good at dropping calls mid
stream for no apparent reason. By that I mean you are stationary, in
close proximity to a (known) O2 site with no possibility of another in
range (i.e. out in the Yorkshire Dales and I am a radcomms engineer so I
know the sites) and in conversation for several minutes and suddenly you
are talking to yourself. You attempt to redial and get network busy -
and this would happen almost daily!

Per your comment about 3G, how do you control that? The phones
(admittedly only a few) that I have used that have 3G give an option of
GSM only or GSM and 3G auto. Unless you are using it for web functions
or data downloading where the speed difference would be obvious, how do
you know whether you are talking on 2G or 3G?


--
Woody

harrogate three at ntlworld dot com

Steve Terry wrote:

> and Oranges has always been
> crap


That's not true. It was quite good in the days when Ben looked after it.

Then when it was outsourced to various colouring-in companies, it got
worse and worse.

Now it's even worse than some of the competition.

"Iain" <[email protected]> wrote in message
news:[email protected]...
> Steve Terry wrote:
>
>> and Oranges has always been crap
>
> That's not true. It was quite good in the days when Ben looked after it.
> Then when it was outsourced to various colouring-in companies, it got
> worse and worse.
> Now it's even worse than some of the competition.
>
>
Hello Iain, long time no hear.

If i had my way I'd put you in charge of their website

Your http://www.mobileshop.org.uk/

"mobile phone user guide" website is an example of well designed elegance

Steve Terry