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  1. #1
    Ivor Jones
    Guest

    Tesco Mobile have apparently just redefined the word small.

    The other day I received a text message saying I can now have 5 favourite
    numbers instead of 3 and to ring 2710 for more details.

    So I ring the number and get a cheery message telling me yes, as from 7th
    July I can have 5 favourite numbers at half price instead of three. Good
    oh, thinks me. Then at the end they say in order to pay for all this they
    are making a "small increase" in the minimum call charge, which will now
    be 10p.

    Hmm. As the current minimum is 5p, this "small" increase is, in fact, a
    100% increase. A strange definition of small.


    Ivor




    See More: Definition of small according to Tesco




  2. #2
    Steve Terry
    Guest

    Re: Definition of small according to Tesco

    "Ivor Jones" <[email protected]> wrote in message
    news:6[email protected]
    >
    > Tesco Mobile have apparently just redefined the word small.
    >
    > The other day I received a text message saying I can now have 5 favourite
    > numbers instead of 3 and to ring 2710 for more details.
    >
    > So I ring the number and get a cheery message telling me yes, as from 7th
    > July I can have 5 favourite numbers at half price instead of three. Good
    > oh, thinks me. Then at the end they say in order to pay for all this they
    > are making a "small increase" in the minimum call charge, which will now
    > be 10p.
    >
    > Hmm. As the current minimum is 5p, this "small" increase is, in fact, a
    > 100% increase. A strange definition of small.
    > Ivor
    >

    They've been learning from Orange how to redefined the meaning of
    improvement

    3 is another one, they've improved 3 PAYG stretch to 200 less 3 to 3 mins
    per month

    They have all lost Hans Snooks understanding that if you are generous
    to your customers, in the long run they will be generous back.

    All pettiness achieves is increased churn from disgruntled users

    Steve Terry





  3. #3
    David Horne, _the_ chancellor
    Guest

    Re: Definition of small according to Tesco

    Steve Terry <[email protected]> wrote:

    > "Ivor Jones" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > Tesco Mobile have apparently just redefined the word small.
    > >
    > > The other day I received a text message saying I can now have 5 favourite
    > > numbers instead of 3 and to ring 2710 for more details.
    > >
    > > So I ring the number and get a cheery message telling me yes, as from 7th
    > > July I can have 5 favourite numbers at half price instead of three. Good
    > > oh, thinks me. Then at the end they say in order to pay for all this they
    > > are making a "small increase" in the minimum call charge, which will now
    > > be 10p.
    > >
    > > Hmm. As the current minimum is 5p, this "small" increase is, in fact, a
    > > 100% increase. A strange definition of small.
    > > Ivor
    > >

    > They've been learning from Orange how to redefined the meaning of
    > improvement
    >
    > 3 is another one, they've improved 3 PAYG stretch to 200 less 3 to 3 mins
    > per month
    >
    > They have all lost Hans Snooks understanding that if you are generous
    > to your customers, in the long run they will be generous back.
    >
    > All pettiness achieves is increased churn from disgruntled users


    The problem is that consumers can be pretty lazy.

    I'm on tesco extra, but not sure if that 'improvement' will affect me
    much. That said, I think I'll need to get a contract soon (for data,
    really) so will dump them in a shot.

    --
    (*) of the royal duchy of city south and deansgate -www.davidhorne.net
    (email address on website) "If people think God is interesting, the
    onus is on them to show that there is anything there to talk about.
    Otherwise they should just shut up about it." -Richard Dawkins



  4. #4
    Martin²
    Guest

    Re: Definition of small according to Tesco


    "Ivor Jones"
    > Tesco Mobile have apparently just redefined the word small.
    >
    > are making a "small increase" in the minimum call charge, which will now
    > be 10p.
    >
    > Hmm. As the current minimum is 5p, this "small" increase is, in fact, a
    > 100% increase. A strange definition of small.
    >


    It may only be 5p, but Every Little Bit Helps !
    (Tesco currently sufering shareholders ...)
    Regards,
    Martin





  5. #5
    Theo Markettos
    Guest

    Re: Definition of small according to Tesco

    Ivor Jones <[email protected]> wrote:
    > Hmm. As the current minimum is 5p, this "small" increase is, in fact, a
    > 100% increase. A strange definition of small.


    Are you sure? This webpage says it's 8p min, and obviously it hasn't been
    changed to 10p yet:
    http://www.tesco.com/mobilenetwork/s...standardtariff

    Theo



  6. #6
    Iain
    Guest

    Re: Definition of small according to Tesco

    PeeGee wrote:

    >> Hmm. As the current minimum is 5p, this "small" increase is, in fact,
    >> a 100% increase. A strange definition of small.
    >>

    >
    > ... and if the value tariff provides all you need, this increase is the
    > only "benefit" you get :-(


    Maybe that's why they made it so difficult to switch to Value Tariff.
    When I wanted to, I discovered that despite what they say, you can't do
    it online: you have to phone up and ask them to switch you over.




  7. #7
    Ivor Jones
    Guest

    Re: Definition of small according to Tesco

    In news:yRd*[email protected],
    Theo Markettos <[email protected]> typed, for some
    strange, unexplained reason:
    : Ivor Jones <[email protected]> wrote:
    : > Hmm. As the current minimum is 5p, this "small" increase is, in
    : > fact, a 100% increase. A strange definition of small.
    :
    : Are you sure? This webpage says it's 8p min, and obviously it hasn't
    : been changed to 10p yet:
    : http://www.tesco.com/mobilenetwork/s...standardtariff
    :
    : Theo

    Hmm, I stand corrected, you're right, just made a short test call. I was
    looking at the booklet of charges I got with the SIM card, must have been
    an old print..!

    Ivor




  8. #8
    Sam
    Guest

    Re: Definition of small according to Tesco

    On Tue, 08 Jul 2008 00:23:43 +0100, James Canter <[email protected]>
    wrote:

    >"Ivor Jones" <[email protected]> wrote:
    >
    >>In news:yRd*[email protected],
    >>Theo Markettos <[email protected]> typed, for some
    >>strange, unexplained reason:
    >>: Ivor Jones <[email protected]> wrote:
    >>: > Hmm. As the current minimum is 5p, this "small" increase is, in
    >>: > fact, a 100% increase. A strange definition of small.
    >>:
    >>: Are you sure? This webpage says it's 8p min, and obviously it hasn't
    >>: been changed to 10p yet:
    >>: http://www.tesco.com/mobilenetwork/s...standardtariff
    >>:
    >>: Theo
    >>
    >>Hmm, I stand corrected, you're right, just made a short test call. I was
    >>looking at the booklet of charges I got with the SIM card, must have been
    >>an old print..!
    >>

    >Minimum call charge changed from 5p to 8p on 15 Oct 2007 and now to
    >10p from 7 July 2008.
    >
    >Have they now scrapped the value, standard plus and extra tariffs for
    >new customers?


    Looks like they are back to offering a single tariff for new
    customers.

    Remains to be seen if you can still switch via phone as you can only
    change to topup with £15 in a month for either 500 UK texts or 150
    minutes online now.

    The website revamp is also making me ill.

    Sam.



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