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  1. #1
    Gerry \(The MOTH\)
    Guest
    3UK have just sent me an email saying they will be chaning the way they
    charge for calls on my price plan (anything under 59secs will be rounded up
    to 1min, including voicemail.

    I called them to say under section 10.1 (d) of the 3 T&C's I can cancel the
    agreement as most of my calls are under 1 minute and the change would be
    detrimental to me, but 3 are stating I'll still need to pay a cancellation
    fee, even though the T&C's stat I don't need to.

    Am I in the right and they are BSing me or are they correct?

    --
    Gerry (The MOTH)
    Website: http://nokiAAddict.com





    See More: 3's T&C Change - Can I cancel?




  2. #2
    R. Mark Clayton
    Guest

    Re: 3's T&C Change - Can I cancel?


    "Gerry (The MOTH)" <[email protected]> wrote in message
    news:[email protected]...
    > 3UK have just sent me an email saying they will be chaning the way they
    > charge for calls on my price plan (anything under 59secs will be rounded
    > up to 1min, including voicemail.
    >
    > I called them to say under section 10.1 (d) of the 3 T&C's I can cancel
    > the agreement as most of my calls are under 1 minute and the change would
    > be detrimental to me, but 3 are stating I'll still need to pay a
    > cancellation fee, even though the T&C's stat I don't need to.
    >
    > Am I in the right and they are BSing me or are they correct?
    >
    > --
    > Gerry (The MOTH)
    > Website: http://nokiAAddict.com
    >


    You are dealing with "3". This is what they and their customer service are
    like.





  3. #3
    Theo Markettos
    Guest

    Re: 3's T&C Change - Can I cancel?

    "Gerry \(The MOTH\)" <[email protected]> wrote:
    > I called them to say under section 10.1 (d) of the 3 T&C's I can cancel the
    > agreement as most of my calls are under 1 minute and the change would be
    > detrimental to me, but 3 are stating I'll still need to pay a cancellation
    > fee, even though the T&C's stat I don't need to.
    >
    > Am I in the right and they are BSing me or are they correct?


    That says:
    : 10.1 You may end this agreement in the following ways:
    : d. Within one month of a detrimental variation to your agreement. You can
    : end the agreement within one month of us telling you about a variation to
    : your agreement (which includes your Price Plan) which is likely to be of
    : detriment to you. You must give written notice to 3 Customer Services
    : within that month and your agreement will finish at the end of that month
    : once we receive your notice. (A Cancellation Fee will not be charged.)


    So I think you need to send notice in writing to 3 Customer Services. It's
    probably something the call centre won't know about, especially if they're
    in India. Send the letter Signed For or Special Delivery so you've got some
    evidence they received the letter.

    It can be a right pain to get these companies to respond to letters, so I
    might be tempted to cancel any DD so /they/ have to chase /you/ for money.

    Theo



  4. #4
    Gerry \(The MOTH\)
    Guest

    Re: 3's T&C Change - Can I cancel?


    "Theo Markettos" <[email protected]> wrote in message
    news:0eA*[email protected]...
    > "Gerry \(The MOTH\)" <[email protected]> wrote:
    >> I called them to say under section 10.1 (d) of the 3 T&C's I can cancel
    >> the
    >> agreement as most of my calls are under 1 minute and the change would be
    >> detrimental to me, but 3 are stating I'll still need to pay a
    >> cancellation
    >> fee, even though the T&C's stat I don't need to.
    >>
    >> Am I in the right and they are BSing me or are they correct?

    >
    > That says:
    > : 10.1 You may end this agreement in the following ways:
    > : d. Within one month of a detrimental variation to your agreement. You
    > can
    > : end the agreement within one month of us telling you about a variation
    > to
    > : your agreement (which includes your Price Plan) which is likely to be of
    > : detriment to you. You must give written notice to 3 Customer Services
    > : within that month and your agreement will finish at the end of that
    > month
    > : once we receive your notice. (A Cancellation Fee will not be charged.)
    >
    >
    > So I think you need to send notice in writing to 3 Customer Services.
    > It's
    > probably something the call centre won't know about, especially if they're
    > in India. Send the letter Signed For or Special Delivery so you've got
    > some
    > evidence they received the letter.
    >
    > It can be a right pain to get these companies to respond to letters, so I
    > might be tempted to cancel any DD so /they/ have to chase /you/ for money.
    >
    > Theo


    I've sent an email to them quoting the T&C's, but will follow it up with a
    letter.

    --
    Gerry (The MOTH)
    Website: http://nokiAAddict.com





  5. #5
    Mike P
    Guest

    Re: 3's T&C Change - Can I cancel?

    Gerry (The MOTH) wrote:
    > "Theo Markettos" <[email protected]> wrote in message
    > news:0eA*[email protected]...
    >> "Gerry \(The MOTH\)" <[email protected]> wrote:
    >>> I called them to say under section 10.1 (d) of the 3 T&C's I can
    >>> cancel the
    >>> agreement as most of my calls are under 1 minute and the change
    >>> would be detrimental to me, but 3 are stating I'll still need to
    >>> pay a cancellation
    >>> fee, even though the T&C's stat I don't need to.
    >>>
    >>> Am I in the right and they are BSing me or are they correct?

    >>
    >> That says:
    >>> 10.1 You may end this agreement in the following ways:
    >>> d. Within one month of a detrimental variation to your agreement.
    >>> You can end the agreement within one month of us telling you about
    >>> a variation to your agreement (which includes your Price Plan)
    >>> which is likely to be of detriment to you. You must give written
    >>> notice to 3 Customer Services within that month and your agreement
    >>> will finish at the end of that month once we receive your notice.
    >>> (A Cancellation Fee will not be charged.)

    >>
    >>
    >> So I think you need to send notice in writing to 3 Customer Services.
    >> It's
    >> probably something the call centre won't know about, especially if
    >> they're in India. Send the letter Signed For or Special Delivery so
    >> you've got some
    >> evidence they received the letter.
    >>
    >> It can be a right pain to get these companies to respond to letters,
    >> so I might be tempted to cancel any DD so /they/ have to chase /you/
    >> for money. Theo

    >
    > I've sent an email to them quoting the T&C's, but will follow it up
    > with a letter.


    Hi Gerry,

    what plan are you on? I'm just wondering if this affects me..

    cheers

    Mike P





  6. #6
    Gerry \(The MOTH\)
    Guest

    Re: 3's T&C Change - Can I cancel?


    "Mike P" <[email protected]> wrote in message
    news:[email protected]...
    > Gerry (The MOTH) wrote:
    >> "Theo Markettos" <[email protected]> wrote in message
    >> news:0eA*[email protected]...
    >>> "Gerry \(The MOTH\)" <[email protected]> wrote:
    >>>> I called them to say under section 10.1 (d) of the 3 T&C's I can
    >>>> cancel the
    >>>> agreement as most of my calls are under 1 minute and the change
    >>>> would be detrimental to me, but 3 are stating I'll still need to
    >>>> pay a cancellation
    >>>> fee, even though the T&C's stat I don't need to.
    >>>>
    >>>> Am I in the right and they are BSing me or are they correct?
    >>>
    >>> That says:
    >>>> 10.1 You may end this agreement in the following ways:
    >>>> d. Within one month of a detrimental variation to your agreement.
    >>>> You can end the agreement within one month of us telling you about
    >>>> a variation to your agreement (which includes your Price Plan)
    >>>> which is likely to be of detriment to you. You must give written
    >>>> notice to 3 Customer Services within that month and your agreement
    >>>> will finish at the end of that month once we receive your notice.
    >>>> (A Cancellation Fee will not be charged.)
    >>>
    >>>
    >>> So I think you need to send notice in writing to 3 Customer Services.
    >>> It's
    >>> probably something the call centre won't know about, especially if
    >>> they're in India. Send the letter Signed For or Special Delivery so
    >>> you've got some
    >>> evidence they received the letter.
    >>>
    >>> It can be a right pain to get these companies to respond to letters,
    >>> so I might be tempted to cancel any DD so /they/ have to chase /you/
    >>> for money. Theo

    >>
    >> I've sent an email to them quoting the T&C's, but will follow it up
    >> with a letter.

    >
    > Hi Gerry,
    >
    > what plan are you on? I'm just wondering if this affects me..
    >
    > cheers
    >
    > Mike P
    >


    Direct Video & Talk & Text 500

    --
    Gerry (The MOTH)
    Website: http://nokiAAddict.com





  7. #7
    TLodge
    Guest

    Re: 3's T&C Change - Can I cancel?


    "Gerry (The MOTH)" <[email protected]> wrote in message
    news:[email protected]...
    > 3UK have just sent me an email saying they will be chaning the way they
    > charge for calls on my price plan (anything under 59secs will be rounded
    > up to 1min, including voicemail.
    >
    > I called them to say under section 10.1 (d) of the 3 T&C's I can cancel
    > the agreement as most of my calls are under 1 minute and the change would
    > be detrimental to me, but 3 are stating I'll still need to pay a
    > cancellation fee, even though the T&C's stat I don't need to.
    >
    > Am I in the right and they are BSing me or are they correct?
    >
    > --
    > Gerry (The MOTH)
    > Website: http://nokiAAddict.com
    >

    You are the one with a copy of the contract you signed, or with access to
    it.
    If you read through it to find the first bit, why not the second?
    No point asking now if you were right or not as you have already spoken
    to the company!





  8. #8
    Steve Terry
    Guest

    Re: 3's T&C Change - Can I cancel?


    "Gerry (The MOTH)" <[email protected]> wrote in message
    news:[email protected]...
    > 3UK have just sent me an email saying they will be chaning the way they
    > charge for calls on my price plan (anything under 59secs will be rounded
    > up to 1min, including voicemail.
    >
    > I called them to say under section 10.1 (d) of the 3 T&C's I can cancel
    > the agreement as most of my calls are under 1 minute and the change would
    > be detrimental to me, but 3 are stating I'll still need to pay a
    > cancellation fee, even though the T&C's stat I don't need to.
    >
    > Am I in the right and they are BSing me or are they correct?
    > Gerry (The MOTH)
    >
    >

    Nope, refuse to pay, put it in writing that they have infringed their
    contract with you, and offer them to take you to court.

    Show me a Mobile network that still has billing by the second,
    as always they are all playing follow the leader.

    One network makes a detrimental change, gets away with it,
    the others copy
    What OFT should be investigating it the lack of real competition

    Steve Terry





  9. #9
    Gerry \(The MOTH\)
    Guest

    Re: 3's T&C Change - Can I cancel?


    "Steve Terry" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Gerry (The MOTH)" <[email protected]> wrote in message
    > news:[email protected]...
    >> 3UK have just sent me an email saying they will be chaning the way they
    >> charge for calls on my price plan (anything under 59secs will be rounded
    >> up to 1min, including voicemail.
    >>
    >> I called them to say under section 10.1 (d) of the 3 T&C's I can cancel
    >> the agreement as most of my calls are under 1 minute and the change would
    >> be detrimental to me, but 3 are stating I'll still need to pay a
    >> cancellation fee, even though the T&C's stat I don't need to.
    >>
    >> Am I in the right and they are BSing me or are they correct?
    >> Gerry (The MOTH)
    >>
    >>

    > Nope, refuse to pay, put it in writing that they have infringed their
    > contract with you, and offer them to take you to court.
    >
    > Show me a Mobile network that still has billing by the second,
    > as always they are all playing follow the leader.
    >
    > One network makes a detrimental change, gets away with it,
    > the others copy
    > What OFT should be investigating it the lack of real competition
    >
    > Steve Terry
    >


    Thanks Steve,

    I know I'm in the right, but 3 are sending me round in circles saying crap
    like they are just aligning with other networks and I was informed back in
    Oct07 about this change? So why has it taken to now and then informing me by
    letter the change will take place on 23rd Spet 08????

    I eventually got put through to a supervisor who's sorting it out for me,
    but I'll put it in writing and word as you suggested Steve.

    --
    Gerry (The MOTH)
    Website: http://nokiAAddict.com





  10. #10
    xCx
    Guest

    Re: 3's T&C Change - Can I cancel?

    R. Mark Clayton wrote:
    >>

    >
    > Some CS staff are trained to lie, some just do it out of habit.
    >
    >


    I don't think that's true, I just think some of them haven't had proper
    training and call coaching, I'm a manager in a call centre myself and
    some of the stuff I hear makes me cringe, but if it wasn't fed back to
    them that they were doing it wrong, how would they know they were doing
    it wrong? Yes, in extreme cases where advisors are being ****ty and
    snotty to customers they know full well they're doing it wrong, but if
    someone is giving customers the wrong information, the company only
    really has themselves to blame for not noticing and giving that agent
    proper training and correcting their mistakes.



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