Three - call charges up

"xscope" <[email protected]> wrote in message
news:df1265fb-64a6-4653-a416-96e3a22439a5@v57g2000hse.googlegroups.com...
>Just got a note today from Three.
>2 changes :-
>From October £1 a month extra for paper billing.
>Also, and more of an issue for me - "From 23rd September 2008, any
>calls lasting 60 seconds or less will be rounded up to a minute. After
>the first minute, you’ll get charged for the rest of the call per
>second. There’s no change for calls made before 23rd September 2008."
>"If you have any questions, you can find the answers at three.co.uk/
>billingchanges"
>Sounds like a rip off to me....
>
>
Three are copying the other networks who have already done it,
in response to losing roaming revenue.

I expected it from the others, it's a shame Three who have tried
to be different are now following suit

Steve Terry

---

› See More: Three - call charges up

On 18 Aug, 10:26, "Steve Terry" <[email protected]> wrote:
> "xscope" <[email protected]> wrote in message
>
> news:df1265fb-64a6-4653-a416-96e3a22439a5@v57g2000hse.googlegroups.com...>Just got a note today from Three.
> >2 changes :-
> >From October £1 a month extra for paper billing.
> >Also, and more of an issue for me - "From 23rd September 2008, any
> >calls lasting 60 seconds or less will be rounded up to a minute. After
> >the first minute, you’ll get charged for the rest of the call per
> >second. There’s no change for calls made before 23rd September 2008."
> >"If you have any questions, you can find the answers at three.co.uk/
> >billingchanges"
> >Sounds like a rip off to me....
>
> Three are copying the other networks who have already done it,
> in response to losing roaming revenue.
>
> I expected it from the others, it's a shame Three who have tried
> to be different are now following suit
>
> Steve Terry

I just got the same letter. According to the 3 T+C's, I can cancel:

Within one month of a detrimental variation to your agreement. You can
end the agreement within one month of us telling you about a variation
to your agreement (which includes your Price Plan) which is likely to
be of detriment to you. You must give written notice to 3 Customer
Services within that month and your agreement will finish at the end
of that month once we receive your notice. (A Cancellation Fee will
not be charged.)

It sounds like I can cancel? I'm about 12 months in to an 18 month
contract and could do with a change anyway. I'm going to write to them
and hope they allow me to cancel. From what it says I can't see that
they can argue much.

"Rob Walker" <[email protected]> wrote in message
news:[email protected]...
On 18 Aug, 10:26, "Steve Terry" <[email protected]> wrote:
> "xscope" <[email protected]> wrote in message
>
> news:df1265fb-64a6-4653-a416-96e3a22439a5@v57g2000hse.googlegroups.com...>Just
> got a note today from Three.
> >2 changes :-
> >From October £1 a month extra for paper billing.
> >Also, and more of an issue for me - "From 23rd September 2008, any
> >calls lasting 60 seconds or less will be rounded up to a minute. After
> >the first minute, you’ll get charged for the rest of the call per
> >second. There’s no change for calls made before 23rd September 2008."
> >"If you have any questions, you can find the answers at three.co.uk/
> >billingchanges"
> >Sounds like a rip off to me....

Yes.

>
> Three are copying the other networks who have already done it,
> in response to losing roaming revenue.
>
> I expected it from the others, it's a shame Three who have tried
> to be different are now following suit
>
> Steve Terry

I just got the same letter. According to the 3 T+C's, I can cancel:

Within one month of a detrimental variation to your agreement. You can
end the agreement within one month of us telling you about a variation
to your agreement (which includes your Price Plan) which is likely to
be of detriment to you. You must give written notice to 3 Customer
Services within that month and your agreement will finish at the end
of that month once we receive your notice. (A Cancellation Fee will
not be charged.)

It sounds like I can cancel? I'm about 12 months in to an 18 month
contract and could do with a change anyway. I'm going to write to them
and hope they allow me to cancel. From what it says I can't see that
they can argue much.

But they will - look back in this group :-(

Have ebilling not paper billing, £1 saved.

and as for rounding up to the nearest minute I thought that was the norm.




"R. Mark Clayton" <[email protected]> wrote in message
news:[email protected]...
>
> "Rob Walker" <[email protected]> wrote in message
> news:[email protected]...
> On 18 Aug, 10:26, "Steve Terry" <[email protected]> wrote:
>> "xscope" <[email protected]> wrote in message
>>
>> news:df1265fb-64a6-4653-a416-96e3a22439a5@v57g2000hse.googlegroups.com...>Just
>> got a note today from Three.
>> >2 changes :-
>> >From October £1 a month extra for paper billing.
>> >Also, and more of an issue for me - "From 23rd September 2008, any
>> >calls lasting 60 seconds or less will be rounded up to a minute. After
>> >the first minute, you'll get charged for the rest of the call per
>> >second. There's no change for calls made before 23rd September 2008."
>> >"If you have any questions, you can find the answers at three.co.uk/
>> >billingchanges"
>> >Sounds like a rip off to me....
>
> Yes.
>
>>
>> Three are copying the other networks who have already done it,
>> in response to losing roaming revenue.
>>
>> I expected it from the others, it's a shame Three who have tried
>> to be different are now following suit
>>
>> Steve Terry
>
> I just got the same letter. According to the 3 T+C's, I can cancel:
>
> Within one month of a detrimental variation to your agreement. You can
> end the agreement within one month of us telling you about a variation
> to your agreement (which includes your Price Plan) which is likely to
> be of detriment to you. You must give written notice to 3 Customer
> Services within that month and your agreement will finish at the end
> of that month once we receive your notice. (A Cancellation Fee will
> not be charged.)
>
> It sounds like I can cancel? I'm about 12 months in to an 18 month
> contract and could do with a change anyway. I'm going to write to them
> and hope they allow me to cancel. From what it says I can't see that
> they can argue much.
>
> But they will - look back in this group :-(
>

"Steve Terry" <[email protected]> wrote in message news:[email protected]...
>
> "xscope" <[email protected]> wrote in message
> news:df1265fb-64a6-4653-a416-96e3a22439a5@v57g2000hse.googlegroups.com...
>>Just got a note today from Three.
>>2 changes :-
>>From October £1 a month extra for paper billing.
>>Also, and more of an issue for me - "From 23rd September 2008, any
>>calls lasting 60 seconds or less will be rounded up to a minute. After
>>the first minute, you'll get charged for the rest of the call per
>>second. There's no change for calls made before 23rd September 2008."
>>"If you have any questions, you can find the answers at three.co.uk/
>>billingchanges"
>>Sounds like a rip off to me....
>>
>>
> Three are copying the other networks who have already done it,
> in response to losing roaming revenue.
>
> I expected it from the others, it's a shame Three who have tried
> to be different are now following suit

Assuming 3 let me cancel the contract because of this, am I free to keep my phone? Also, how would one go about keeping my number as well as cancelling?

"Jack Torrence" <room217[at]overlook.freeserve.co.uk> wrote in message
news:[email protected]...
"Steve Terry" <[email protected]> wrote in message
news:[email protected]...
>
> "xscope" <[email protected]> wrote in message
> news:df1265fb-64a6-4653-a416-96e3a22439a5@v57g2000hse.googlegroups.com...
>>Just got a note today from Three.
>>2 changes :-
>>From October £1 a month extra for paper billing.
>>Also, and more of an issue for me - "From 23rd September 2008, any
>>calls lasting 60 seconds or less will be rounded up to a minute. After
>>the first minute, you'll get charged for the rest of the call per
>>second. There's no change for calls made before 23rd September 2008."
>>"If you have any questions, you can find the answers at three.co.uk/
>>billingchanges"
>>Sounds like a rip off to me....
>>
>>
> Three are copying the other networks who have already done it,
> in response to losing roaming revenue.
>
> I expected it from the others, it's a shame Three who have tried
> to be different are now following suit

Assuming 3 let me cancel the contract because of this, am I free to keep my
phone? Also, how would one go about keeping my number as well as cancelling?

****************

You can PAC your number out although you haven't finished your contract. All
that will happen is you are issued with a bill for the remainder of your
contract that you haven't fulfilled. This is where you take a gamble and
cancel your direct debit and argue the point that they changed their
T&C's.!!

theve just let me cancell


"Steven Campbell" <[email protected]> wrote in message
news:[email protected]...
> "Jack Torrence" <room217[at]overlook.freeserve.co.uk> wrote in message
> news:[email protected]...
> "Steve Terry" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "xscope" <[email protected]> wrote in message
>> news:df1265fb-64a6-4653-a416-96e3a22439a5@v57g2000hse.googlegroups.com...
>>>Just got a note today from Three.
>>>2 changes :-
>>>From October £1 a month extra for paper billing.
>>>Also, and more of an issue for me - "From 23rd September 2008, any
>>>calls lasting 60 seconds or less will be rounded up to a minute. After
>>>the first minute, you'll get charged for the rest of the call per
>>>second. There's no change for calls made before 23rd September 2008."
>>>"If you have any questions, you can find the answers at three.co.uk/
>>>billingchanges"
>>>Sounds like a rip off to me....
>>>
>>>
>> Three are copying the other networks who have already done it,
>> in response to losing roaming revenue.
>>
>> I expected it from the others, it's a shame Three who have tried
>> to be different are now following suit
>
> Assuming 3 let me cancel the contract because of this, am I free to keep
> my phone? Also, how would one go about keeping my number as well as
> cancelling?
>
> ****************
>
> You can PAC your number out although you haven't finished your contract.
> All that will happen is you are issued with a bill for the remainder of
> your contract that you haven't fulfilled. This is where you take a gamble
> and cancel your direct debit and argue the point that they changed their
> T&C's.!!
>

"John Smith" <[email protected]> wrote in message
news:[email protected]...
> Have ebilling not paper billing, £1 saved.
>
> and as for rounding up to the nearest minute I thought that was the norm.
>
>

It was from about 1985 - 1993, then there was some competition...

>
>
> "R. Mark Clayton" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "Rob Walker" <[email protected]> wrote in message
>> news:[email protected]...
>> On 18 Aug, 10:26, "Steve Terry" <[email protected]> wrote:
>>> "xscope" <[email protected]> wrote in message
>>>
>>> news:df1265fb-64a6-4653-a416-96e3a22439a5@v57g2000hse.googlegroups.com...>Just
>>> got a note today from Three.
>>> >2 changes :-
>>> >From October £1 a month extra for paper billing.
>>> >Also, and more of an issue for me - "From 23rd September 2008, any
>>> >calls lasting 60 seconds or less will be rounded up to a minute. After
>>> >the first minute, you'll get charged for the rest of the call per
>>> >second. There's no change for calls made before 23rd September 2008."
>>> >"If you have any questions, you can find the answers at three.co.uk/
>>> >billingchanges"
>>> >Sounds like a rip off to me....
>>
>> Yes.
>>
>>>
>>> Three are copying the other networks who have already done it,
>>> in response to losing roaming revenue.
>>>
>>> I expected it from the others, it's a shame Three who have tried
>>> to be different are now following suit
>>>
>>> Steve Terry
>>
>> I just got the same letter. According to the 3 T+C's, I can cancel:
>>
>> Within one month of a detrimental variation to your agreement. You can
>> end the agreement within one month of us telling you about a variation
>> to your agreement (which includes your Price Plan) which is likely to
>> be of detriment to you. You must give written notice to 3 Customer
>> Services within that month and your agreement will finish at the end
>> of that month once we receive your notice. (A Cancellation Fee will
>> not be charged.)
>>
>> It sounds like I can cancel? I'm about 12 months in to an 18 month
>> contract and could do with a change anyway. I'm going to write to them
>> and hope they allow me to cancel. From what it says I can't see that
>> they can argue much.
>>
>> But they will - look back in this group :-(
>>
>
>

"Jack Torrence" <room217[at]overlook.freeserve.co.uk> wrote in message
news:[email protected]...
"Steve Terry" <[email protected]> wrote in message
news:[email protected]...
>
> "xscope" <[email protected]> wrote in message
> news:df1265fb-64a6-4653-a416-96e3a22439a5@v57g2000hse.googlegroups.com...
>>Just got a note today from Three.
>>2 changes :-
>>From October £1 a month extra for paper billing.
>>Also, and more of an issue for me - "From 23rd September 2008, any
>>calls lasting 60 seconds or less will be rounded up to a minute. After
>>the first minute, you'll get charged for the rest of the call per
>>second. There's no change for calls made before 23rd September 2008."
>>"If you have any questions, you can find the answers at three.co.uk/
>>billingchanges"
>>Sounds like a rip off to me....
>>
>>
> Three are copying the other networks who have already done it,
> in response to losing roaming revenue.
>
> I expected it from the others, it's a shame Three who have tried
> to be different are now following suit

Assuming 3 let me cancel the contract because of this, am I free to keep my
phone? Also, how would one go about keeping my number as well as cancelling?

They should let you cancel (any T&C that said they could unilaterally jack
up prices during the term would be an unfair contract term and void and
severable).

They may well argue.

Send a recorded delivery letter, terminating the contract on the grounds of
the disadvantageous change and request a PAC and a confirmed termination
date and charge.

alan wrote:
>
>
> theve just let me cancell
>
>

Can I ask what you said to them to get them to let you cancel?

Did you call customer services and ask for the disconnections team or
did you write in?

Thanks, xCx

"xCx" <[email protected]> wrote in message
news:[email protected]...
> alan wrote:
>>
>>
>> theve just let me cancell
>>
>>
>
> Can I ask what you said to them to get them to let you cancel?
>
> Did you call customer services and ask for the disconnections team or did
> you write in?
>
> Thanks, xCx

I've just called 3 and been told that only customers who took a contract
before Oct 2007 can cancel. I asked where it stated this and was told it was
a policy handed down by Management. When I questioned it I was then told it
was a change forced on 3 by the government regulations and this was them
just complying.

What F'in BS. Letter to theregister.com & OFCOM coming up.

--
Gerry (The MOTH)
Website: http://nokiAAddict.com

Gerry (The MOTH) wrote:
> "xCx" <[email protected]> wrote in message
> news:[email protected]...
>> alan wrote:
>>>
>>> theve just let me cancell
>>>
>>>
>> Can I ask what you said to them to get them to let you cancel?
>>
>> Did you call customer services and ask for the disconnections team or did
>> you write in?
>>
>> Thanks, xCx
>
> I've just called 3 and been told that only customers who took a contract
> before Oct 2007 can cancel. I asked where it stated this and was told it was
> a policy handed down by Management. When I questioned it I was then told it
> was a change forced on 3 by the government regulations and this was them
> just complying.
>
> What F'in BS. Letter to theregister.com & OFCOM coming up.
>

I've just been told exactly the same thing after being on the phone for
30 minutes, most of it spent on hold whilst the confused sounding guy
obviously spoke to someone in the background.

At least they're being consistent so far, which is something.

xCx

Gerry (The MOTH) wrote:

>>
>> At least they're being consistent so far, which is something.
>>
>> xCx
>
> I've just sent an email to 3CS, 3 Executive, TheRegister and OTELO. I'll see
> what they all come back with?
>

Cool, keep me posted, I don't intend on letting it lie there, I've got
their address and I'm gonna write in. Just fished out the T&Cs from
when I signed up, it clearly says you can cancel in section 10.

I shall post my progress!

xCx

"Gerry (The MOTH)" <[email protected]> wrote in message
news:[email protected]...
>
> "xCx" <[email protected]> wrote in message
> news:[email protected]...
>> Gerry (The MOTH) wrote:
>>> "xCx" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> alan wrote:
>>>>>
>>>>> theve just let me cancell
>>>>>
>>>>>
>>>> Can I ask what you said to them to get them to let you cancel?
>>>>
>>>> Did you call customer services and ask for the disconnections team or
>>>> did you write in?
>>>>
>>>> Thanks, xCx
>>>
>>> I've just called 3 and been told that only customers who took a contract
>>> before Oct 2007 can cancel. I asked where it stated this and was told it
>>> was a policy handed down by Management. When I questioned it I was then
>>> told it was a change forced on 3 by the government regulations and this
>>> was them just complying.
>>>
>>> What F'in BS. Letter to theregister.com & OFCOM coming up.
>>>
>>
>> I've just been told exactly the same thing after being on the phone for
>> 30 minutes, most of it spent on hold whilst the confused sounding guy
>> obviously spoke to someone in the background.
>>
>> At least they're being consistent so far, which is something.
>>
>> xCx
>
> I've just sent an email to 3CS, 3 Executive, TheRegister and OTELO. I'll
> see what they all come back with?
>
Hi Gerry, could you email me the addresses that you emailed? I'm having the
same problem but can't find email addresses, possibly because I'm being
thick...

thanks, Mike P

mikepearson8 at yahoo dot co dot uk

"Mike P" <[email protected]> wrote in message
news:[email protected]...
>
>>
>> I've just sent an email to 3CS, 3 Executive, TheRegister and OTELO. I'll
>> see what they all come back with?
>>
> Hi Gerry, could you email me the addresses that you emailed? I'm having
> the same problem but can't find email addresses, possibly because I'm
> being thick...
>
> thanks, Mike P
>
> mikepearson8 at yahoo dot co dot uk
I take it you mean 3 Executive? [email protected]

--
Gerry (The MOTH)
Website: http://nokiAAddict.com