Can Vodafone do this? I'm having nightmare of a migration with PAC

<[email protected]> wrote in message
news:75574a12-37e8-4867-a889-4a55f619504d@m36g2000hse.googlegroups.com...
> Week before last I ordered online but forgot to put in the PAC so I
> called to cancel and as it was on back order they agreed to cancel
> before dispatch.

Your description of events is very confusing.

You have 2 options: 1) you use the distance selling regulations to return
the goods at your expense (or to a shop) within 14 days or 2) you take a
risk and tell your story to a County Court judge.

---

› See More: Can Vodafone do this? I'm having nightmare of a migration with PAC

In article <[email protected]>,
hotmail.com@dgareth_nospam.com says...
>
>
> <[email protected]> wrote in message
> news:75574a12-37e8-4867-a889-4a55f619504d@m36g2000hse.googlegroups.com...
> > Week before last I ordered online but forgot to put in the PAC so I
> > called to cancel and as it was on back order they agreed to cancel
> > before dispatch.
>
> Your description of events is very confusing.
>
> You have 2 options: 1) you use the distance selling regulations to return
> the goods at your expense (or to a shop) within 14 days or 2) you take a
> risk and tell your story to a County Court judge.
>
>
Simply, I placed 2 orders, one of which was cancelled by me, and it was
on back order, before dispatch.
The second one, I was waiting for again, on backorder.

A vodafone rep called me, and answered my questions that they were
indeed from the online division, and they were refering to the one live
online order.

They asked if everything was ok, and when I said I hadn't got my phone
yet, they managed to find me one because they now had stock.

One was sent out and I recieved it.
It was not the phone I was waiting for on my online order.
The operator was not from online customer service but was a telesales
operator.
She never once mentioned this and said she from online when I asked her
which department she worked for.
She never once mentioned making a new order for an additional contract
or phone on account.
And she never took my bank details.

So I was never asked about second contract, and I never agreed to one.
I was never asked about a second phone order and I never agreed to one.
And I was not asked about a second direct debit mandate. And I did not
agree to one.

But all the above were setup on my account by this representative.
As this rep will make a commission on the new order which I consider to
be financial gain through deception as she claimed to work for the
online department who had legitimate business with.

She claimed to be dealing with the order reference I supplied and
instead placed a new order.

She accessed data on the vodafone system to setup a direct debit without
asking my permission.

She asked to confirm the PAC I had supplied supposedly to make sure the
online order details were correct. Instead it was applied to the new
contract which now makes it difficult to cancel this contract because I
either lose my number or wait without a phone after I return it, and
hope I can get another PAC code.

Can a customer service rep legally setup up a legally binding contract,
access my stored bank details and setup a direct debit without at least
getting a confirmed verbal agreement, if not in writing.

I really feel there have been at least some data protection and fraud
laws broken.

--
Carl Robson
Get cashback on your purchases
Topcashback http://www.TopCashBack.co.uk/skraggy_uk/ref/index.htm
Greasypalm http://www.greasypalm.co.uk/r/?l=1006553

"Elder" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> hotmail.com@dgareth_nospam.com says...
>>
>>
>> <[email protected]> wrote in message
>> news:75574a12-37e8-4867-a889-4a55f619504d@m36g2000hse.googlegroups.com...
>> > Week before last I ordered online but forgot to put in the PAC so I
>> > called to cancel and as it was on back order they agreed to cancel
>> > before dispatch.
>>
>> Your description of events is very confusing.
>>
>> You have 2 options: 1) you use the distance selling regulations to return
>> the goods at your expense (or to a shop) within 14 days or 2) you take a
>> risk and tell your story to a County Court judge.
>>
>>
> Simply, I placed 2 orders, one of which was cancelled by me, and it was
> on back order, before dispatch.
> The second one, I was waiting for again, on backorder.
>
> A vodafone rep called me, and answered my questions that they were
> indeed from the online division, and they were refering to the one live
> online order.
>
> They asked if everything was ok, and when I said I hadn't got my phone
> yet, they managed to find me one because they now had stock.
>
> One was sent out and I recieved it.
> It was not the phone I was waiting for on my online order.
> The operator was not from online customer service but was a telesales
> operator.
> She never once mentioned this and said she from online when I asked her
> which department she worked for.
> She never once mentioned making a new order for an additional contract
> or phone on account.
> And she never took my bank details.
>
> So I was never asked about second contract, and I never agreed to one.
> I was never asked about a second phone order and I never agreed to one.
> And I was not asked about a second direct debit mandate. And I did not
> agree to one.
>
> But all the above were setup on my account by this representative.
> As this rep will make a commission on the new order which I consider to
> be financial gain through deception as she claimed to work for the
> online department who had legitimate business with.
>
> She claimed to be dealing with the order reference I supplied and
> instead placed a new order.
>
> She accessed data on the vodafone system to setup a direct debit without
> asking my permission.
>
> She asked to confirm the PAC I had supplied supposedly to make sure the
> online order details were correct. Instead it was applied to the new
> contract which now makes it difficult to cancel this contract because I
> either lose my number or wait without a phone after I return it, and
> hope I can get another PAC code.
>
> Can a customer service rep legally setup up a legally binding contract,
> access my stored bank details and setup a direct debit without at least
> getting a confirmed verbal agreement, if not in writing.
>
> I really feel there have been at least some data protection and fraud
> laws broken.

If what you say is true (as opposed to being a mistake on the part of
Vodafone) then, yes, an offence may have been committed. But you will need
to prove it and I suspect that you have little chance of doing this or
getting a complaint taken seriously by Police.

In any case the law provides you with a safeguard in the form of the
distance selling regulations. As for the PAC - there's not much you can do
about that.

In article <[email protected]>,
hotmail.com@dgareth_nospam.com says...
>In any case the law provides you with a safeguard in the form of the
>distance selling regulations. As for the PAC - there's not much you can do
>about that.
>
Thing is, because it is the online order I'm returning, rather than the
telesales, I have to pay the expense of special delivery to get it back
them, and have sufficient insurance on it to cover the cost of the phone
and the contract should they lost the package containing the phone and
the return confirmation paperwork.
--
Carl Robson
Audio stream: http://www.bouncing-czechs.com:8000/samtest
Homepage: http://www.bouncing-czechs.com
Now Playing at home:Frank the Baptist-beg steal and borrow
http://www.myspace.com/theelderuk

"Elder" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> hotmail.com@dgareth_nospam.com says...
>>In any case the law provides you with a safeguard in the form of the
>>distance selling regulations. As for the PAC - there's not much you can do
>>about that.
>>
> Thing is, because it is the online order I'm returning, rather than the
> telesales, I have to pay the expense of special delivery to get it back
> them, and have sufficient insurance on it to cover the cost of the phone
> and the contract should they lost the package containing the phone and
> the return confirmation paperwork.

IIRC Special Delivery covers at least £500 in basic and you can add on up to
a few grand.

Have used it to send jewelry, so it should be OK for a phone!

> --
> Carl Robson
> Audio stream: http://www.bouncing-czechs.com:8000/samtest
> Homepage: http://www.bouncing-czechs.com
> Now Playing at home:Frank the Baptist-beg steal and borrow
> http://www.myspace.com/theelderuk
>

"Elder" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> hotmail.com@dgareth_nospam.com says...
>>In any case the law provides you with a safeguard in the form of the
>>distance selling regulations. As for the PAC - there's not much you can do
>>about that.
>>
> Thing is, because it is the online order I'm returning, rather than the
> telesales, I have to pay the expense of special delivery to get it back
> them, and have sufficient insurance on it to cover the cost of the phone
> and the contract should they lost the package containing the phone and
> the return confirmation paperwork.

Tough lack - just send it back at your expense and learn from the
experience: don't deal with Voda again. That's the logical lesson surely?

In article <[email protected]>,
hotmail.com@dgareth_nospam.com says...
>
>
> "Elder" <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > hotmail.com@dgareth_nospam.com says...
> >>In any case the law provides you with a safeguard in the form of the
> >>distance selling regulations. As for the PAC - there's not much you can do
> >>about that.
> >>
> > Thing is, because it is the online order I'm returning, rather than the
> > telesales, I have to pay the expense of special delivery to get it back
> > them, and have sufficient insurance on it to cover the cost of the phone
> > and the contract should they lost the package containing the phone and
> > the return confirmation paperwork.
>
> Tough lack - just send it back at your expense and learn from the
> experience: don't deal with Voda again. That's the logical lesson surely?
>
>
>
>
>
>
True it is a lesson. I found Orange to be blunt and unmoving when you
wanted an upgrade or a freebie for loyalty, but at least they didn't lie
to you with every call. Unfortunatley, I'm still stuck with them until
the other 18month contract is up.
If I return the other phone to them (which I can) and cancel that, I'm
phoneless until they get round to generating PAC and I won't be able to
do that before I get back from my holiday, which takes me outside the
14day return option anyway.

Thing is I was told when doing research, O2 are expensive, T-Mobile have
a lousy network coverage, and while 3 are cheap, they limit proper
internet access unless you buy a bolt on, have poor network coverage and
lousy phone choice.

I guess they are all as bad as each other one way or another.
--
Carl Robson
Get cashback on your purchases
Topcashback http://www.TopCashBack.co.uk/skraggy_uk/ref/index.htm
Greasypalm http://www.greasypalm.co.uk/r/?l=1006553

"Elder" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> hotmail.com@dgareth_nospam.com says...
>>
>>
>> "Elder" <[email protected]> wrote in message
>> news:[email protected]...
>> > In article <[email protected]>,
>> > hotmail.com@dgareth_nospam.com says...
>> >>In any case the law provides you with a safeguard in the form of the
>> >>distance selling regulations. As for the PAC - there's not much you can
>> >>do
>> >>about that.
>> >>
>> > Thing is, because it is the online order I'm returning, rather than the
>> > telesales, I have to pay the expense of special delivery to get it back
>> > them, and have sufficient insurance on it to cover the cost of the
>> > phone
>> > and the contract should they lost the package containing the phone and
>> > the return confirmation paperwork.
>>
>> Tough lack - just send it back at your expense and learn from the
>> experience: don't deal with Voda again. That's the logical lesson surely?
>>
>>
>>
>>
>>
>>
> True it is a lesson. I found Orange to be blunt and unmoving when you
> wanted an upgrade or a freebie for loyalty, but at least they didn't lie
> to you with every call. Unfortunatley, I'm still stuck with them until
> the other 18month contract is up.
> If I return the other phone to them (which I can) and cancel that, I'm
> phoneless until they get round to generating PAC and I won't be able to
> do that before I get back from my holiday, which takes me outside the
> 14day return option anyway.
>
> Thing is I was told when doing research, O2 are expensive, T-Mobile have
> a lousy network coverage, and while 3 are cheap, they limit proper
> internet access unless you buy a bolt on, have poor network coverage and
> lousy phone choice.
>
> I guess they are all as bad as each other one way or another.

Well, they all can be pretty bad - there's a lack of price based competition
in the contract market in comparison with pre pay. Even the pre pay market
depends on virtuals for its competitiveness.

3 has little in the way of special offers at present and this means that
there's not much to choose between the 4 networks on contract. 3 provides
poor value for money at present.

But surely, with your experience, you would want to wash your hands of
Vodafone for the foreseeable future? Their misleading advertising (odd use
of the word "unlimited" to describe a very poor fair use policy limit for
example) should ring alarm bells. I was almost caught out by a deal that
seemed to be too good to be true (and, of course, was).

O2 is a little bit more expensive but at least its "bolt on" deals do offer
reasonable fair usage terms in comparison to Voda and on some plans you can
select your own bolt on for no additional fee.

The T-Mobile network is now pretty good - limited probably, as are other
networks, by mast planning permission limitations. The poor reputation is
years old and doesn't have much if any basis today.